PureSquare Support

How to set up PureVPN Chrome Extension on UC Browser

Published May 23rd, 2022 by Lorenzo Vincent

To install PureVPN’s Chrome extension on your UC Browser, just follow these simple steps: Open your UC Browser, go to Settings, and select Extensions from the drop-down menu. Then, select the Get more extensions option. Once done, click the PureVPN Proxy – Best VPN for Chrome. Click the Add to Chrome button to install the extension. You will see a

How to configure Dedicated IP on Linux

Published July 7th, 2022 by Lorenzo Vincent

Please follow the step-by-step guide to setup PureVPN Dedicated IP Add-on on You can start setting up dedicated IP by following options: Click Network Connection icon Go to VPN Connections and select Configure VPN. Click Add. Click drop down menu. Select Point-to-Point Tunneling Protocol (PPTP) and click Create. Select the following options: Insert

How to clear app cache on your iOS

Published May 20th, 2022 by Lorenzo Vincent

Data stored by apps can clog your iOS device and a little spring cleaning will surely benefit it. Follow These Steps To Clear App Cache From iPhone: Tap Settings > General > iPhone Storage. (On an iPad that option will be labeled as iPad Storage.) At the bottom of the screen, you’ll go see your apps, arranged by the amount of storage they take

Error 1 (Unknown Error) – Mac

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the app is unable to identify the root cause of the problem. However, that doesn’t mean the problem can’t be resolved at all. You may refer below to a few solutions that can help you overcome it. Possible Solutions: You can try between different locations within PureVPN App. Switch between networks i.e. your Mo

Error 5040 – Windows

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a recommended serve.

Device Posture Check

Published July 24th, 2023 by Lorenzo Vincent

In modern organizations, employees can access the company’s network from anywhere, not just within the office. They are also encouraged to use their own devices (phones, tablets etc) for work. While this approach makes work more flexible, it also brings more security risks. Many of these devices have access to sensitive data, making them attractive

How to set up PureVPN manually on iPhone (L2TP)

Published May 20th, 2022 by Lorenzo Vincent

You are recommended to use the PureVPN Android app, which is compatible with Android 8.0 and above and can be downloaded from Google Play. If you are running an older operating system, you might experience an incompatibility error and will have to manually configure PPTP connection settings instead. L2TP is a tunneling protocol that is widely used t

Block or Allow pop-ups on Firefox

Published August 28th, 2023 by Lorenzo Vincent

This guide explains all of the settings available in Mozilla Firefox for controlling pop-ups. For Computers Open the Mozilla Firefox Browser. Click the drop-down menu on the top left corner of the Firefox browser, and select Options. The Options window will open. Click the Content tab. Check the Block pop-up windows. Click the OK button. Pop-Up Wind

Activate Split Tunneling - PureVPN Windows App

Published May 19th, 2022 by Lorenzo Vincent

Here is the step-by-step guide on activating split tunneling with the PureVPN Windows app. Click the Settings icon ⚙️ from the left panel of the PureVPN app. Click Split Tunneling tab. Toggle Split Tunneling to turn it on. Split tunneling is turned On now. Upon clicking the + icon, the list of default applications will appear. You need to mark the

How to set up OpenVPN manually on Android

Published May 20th, 2022 by Lorenzo Vincent

Discover how to manually configure OpenVPN on your Android device with PureVPN. Follow our step-by-step guide for Android OpenVPN manual setup and enjoy a seamless browsing experience with PureVPN's comprehensive VPN solution. Find your VPN credentials for manual configuration Login to Member Area account with your email and password. Tap Hamburger

Activate Split Tunneling - PureVPN Android App

Published May 20th, 2022 by Lorenzo Vincent

Take control of your online privacy and enjoy a seamless, personalized browsing experience with PureVPN's Split Tunneling feature. Tap the Hamburger icon (≡) from the top left. Tap Settings. Tap Advanced tab. In the advanced settings tab, you will be able to see the Split Tunneling option. Tap the Split Tunneling option. By default, all apps are set

How to change country/ region in App Store

Published May 20th, 2022 by Lorenzo Vincent

You can easily change country or region in App Store or iTunes location. Open App Store or iTunes on your iOS device. Open account in App Store or iTunes. Tap your name to view account. Tap Country/Region. Tap Change Country or Region. Select new country or region. Tap Agree to Terms and Conditions. Tap Agree again to proceed. Fill out all Account

How to disconnect from - iOS App

Published May 20th, 2022 by Lorenzo Vincent

Unable to figure out how to disconnect the VPN connection? Just follow these simple steps to disconnect from PureVPN’s iOS App Tap the Purple Connected icon to disconnect the VPN connection. You are now disconnected.

Billing FAQs – PureVPN

Published May 20th, 2022 by Lorenzo Vincent

Have any billing-related questions? Get all the answers to your questions with these billing FAQs. I have been charged twice. What should I do? There are two ways to go about it: You can have your subscription extended against the extra payment. You can submit a refund request and we will update you within 60 minutes. How can I get my PureVPN invoic

How to Switch Protocol - PureVPN Android TV App

Published June 14th, 2022 by Lorenzo Vincent

Note: To manually choose a VPN protocol, start by disconnecting from the PureVPN app. Once you do that, you can see the different protocols available by turning off the “Automatic Protocol” selection. Protocol Guide: Wireguard: (Recommended) Wireguard provides a fast and secure VPN connection and it’s usually used for web browsing and streaming. UD

How to delete my PureVPN account?

Published June 30th, 2022 by Lorenzo Vincent

In order to get your account deleted from our database please contact us on this email help@purevpn.com and our support team will get back to you and help you out accordingly.

Device Activity

Published January 29th, 2024 by Lorenzo Vincent

This article explains the steps for using the Device Activity report. This report provides account administrators with the ability to see the devices (operating system and its version) that their team members have used to access the PureDome applications, as well as other details related to their device. Finding Device Activity Events To view devic

Google Play Store is Blocked in my Region How do I Download Android App?

Published August 24th, 2023 by Lorenzo Vincent

If Google Play store is blocked in your region then you may download the app from here.

Connect and Manage Locations - PureVPN Firestick

Published June 17th, 2022 by Lorenzo Vincent

By following our instructions, you'll be able to enhance your online privacy, as well as effortlessly access geo-restricted content. Connect via recommended server/location Wondering what is the recommended server? Well, the recommended server will automatically connect you to a country/ server proposed by our smart algorithm (based on geographical

Difference between TCP and UDP internet Protocols

Published July 7th, 2022 by Lorenzo Vincent

User Datagram Protocol (UDP) and Transmission Control Protocol (TCP) both are transportation protocols. They are core protocols and work based on transport layer TCP/IP model with completely different usage. OpenVPN - UDP OpenVPN - TCP Reliability: UDP is less reliable as it is a connectionless protocol. When you send a message using UDP internet pr

How to set up PPTP on Xiaomi phones?

Published May 20th, 2022 by Lorenzo Vincent

You are recommended to use the PureVPN Android app, which is compatible with Android 8.0 and above and can be downloaded from Google Play. Click 👉here to download the app. If you are running an older operating system, you might experience an incompatibility error and will have to manually configure PPTP connection settings instead. To make effective

How to cancel recurring payment from google play store and iOS app store

Published June 30th, 2022 by Lorenzo Vincent

This tutorial will show you how to cancel a recurring subscription so that you are not charged automatically next time. But it will not show you how to get a refund for your payment. To receive a refund, please contact our customer support by emailing us at help@purevpn.com. Play Store: check this Google Play support article about subscription cance

Connect and Manage Locations - PureVPN macOS App

Published May 20th, 2022 by Lorenzo Vincent

Connect via recommended server/ location Curious about the recommended server on PureVPN? Our smart algorithm suggests the optimal server based on geographical distance. Learn more about how our Smart algorithm works and ensure the best connection. To connect to the recommended server/location, follow the instructions below for a seamless setup expe

How to Change Country/ Region in App Store

Published August 28th, 2023 by Lorenzo Vincent

You can easily change country or region in App Store or iTunes location. Open App Store or iTunes on Your iOS Device. Open Account in App Store or iTunes Tap Your Name to View Account. Tap Country/ Region. Tap Change Country or Region. Select New Country or Region. Tap Agree to Terms and Condition. Tap Agree Again to Proceed. Fill out all Account in

How to disable firewall in the macOS

Published May 20th, 2022 by Lorenzo Vincent

By retesting the VPN service with different servers and protocols, you can rule out any potential problems with the firewall. If the VPN service works without any issues, then you know that the firewall is likely the issue and a reconfiguration or replacement will be the appropriate fix. From System Preferences go to the Security & Privacy secti

How to flush DNS on macOS

Published August 28th, 2023 by Lorenzo Vincent

The commands used for flushing DNS cache on macOS vary depending on the version being used. However, the process remains consistent across all versions. Therefore, this article outlines the steps for clearing DNS cache on macOS Mojave (10.14) and presents a table listing the commands for other versions. To clear DNS cache on macOS Mojave, use the Te

Release Notes - Android TV

Published May 23rd, 2022 by Lorenzo Vincent

Version 8.61.76 Updated: 22.01.2024 Added: Navigating our password manager is now much easier since it's now on our left navigation for easy access. Now, with our latest release, you can purchase the Multi-Login Addon, elevating user convenience by expanding the login limit to 20 devices. Improved: Minor bugs and fixes. Version 8.60.146 Updated: 18.

Does PureVPN Offer Multi Account Support?

Published June 30th, 2022 by Lorenzo Vincent

PureVPN allows its users to utilize a single account on up to 10 devices simultaneously from the same country. With PureVPN, all your devices are completely protected. We aim to give our users a simple solution so they have complete peace of mind while using internet on their Smartphone, tablet, laptop and other devices. You can use the same Usernam

How to hard reset a VPN router

Published May 23rd, 2022 by Lorenzo Vincent

Mostly the VPN routers use a Web-based configuration interface to change router settings such as the router's IP address and login information. The router may become unusable if you lose or forget it’s password, or if the configuration settings no longer apply to the current networking environment. Hard reset the VPN router to return all of the conf

How to Switch Protocol - PureVPN Android App

Published May 20th, 2022 by Lorenzo Vincent

Note: To switch between protocols in the PureVPN app, you will need to disconnect the current VPN connection. Once disconnected, you can view the available VPN protocols by disabling the Automatic Protocol Selection option. This allows you to manually select and switch to your desired protocol for a customized VPN experience. Protocol Guide: Wire

How to Switch Protocol - PureVPN macOS App

Published May 20th, 2022 by Lorenzo Vincent

Note: To switch between protocols using the PureVPN app, it's necessary to disconnect the app initially. After turning off the Automatic Protocol Selection option, you'll gain visibility into the various VPN protocols that are available. Wireguard and UDP are only offered from macOS 10.15 and onwards. Protocol Guide: IPSec: IPSec is more reliable, b

How to easily find your existing PureVPN password

Published May 20th, 2022 by Lorenzo Vincent

In order to maintain a high level of security, users are not allowed to create their own passwords for VPN usernames. Instead, they can generate a secure password through the member area by following the guide below 👇 How to check VPN password on Windows/ Mac Login to Member Area account with your email and password. Click Subscriptions section. Scr

如何从有互联网限制的国家连接 PureVPN?

Published August 28th, 2023 by Lorenzo Vincent

想要从有互联网限制的国家/地区连接 PureVPN？查看这些提示和技巧，帮助您建立联系并享受安全且不受限制的在线体验。了解如何使用不同的协议、选择正确的服务器以及解决常见问题，以确保顺畅无忧的 VPN 连接。使用 PureVPN 确保安全并保持联系！要从有互联网限制的国家/地区连接到 PureVPN 服务器，请使用以下设置之一： Windows 设置指南从此链接下载 PureVPN 应用程序。单击 PureVPN 应用程序左侧面板中的设置图标⚙️。选择协议选项卡。切换自动协议选择以更改您的协议选择。将出现警告，单击“继续”继续。从下拉菜单中选择 UDP 协议。注意：确保取消选中“连接到后备”选项。完成后，单击 PureVPN 应用程序左侧面板上的地球图标🌐。选择首选位置

How many devices can be connected to PureVPN simultaneously?

Published June 30th, 2022 by Lorenzo Vincent

PureVPN offers the convenience of connecting up to 10 devices concurrently using a single account, utilizing the same login credentials. You have the flexibility to install PureVPN on numerous devices, although you can only have 10 of them connected at the same time.

How to set up PureVPN on Huawei 5G CPE Pro2 router

Published May 21st, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. If you want to set up a VPN on your Huawei router with PPTP, foll

How to set up PureVPN on Fresh Tomato router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. This article will guide you through the steps involved in setting

How to set up PureVPN Firefox Extension on Waterfox Browser

Published May 23rd, 2022 by Lorenzo Vincent

Do you want to use a VPN on Waterfox? You’ll be glad to know that PureVPN’s Firefox extension is compatible with the open-source web browser. Just follow these simple steps to install it: Open your Waterfox browser. Open this link and then hit the + Add to Firefox button to install the extension. A pop-up box will appear. Click Add. You’re all set

How to set up PureVPN on OpenWRT 21.02 router

Published May 23rd, 2022 by Lorenzo Vincent

OpenVPN on OpenWRT Router immediately protects your internet privacy and security while giving you full internet freedom and instant access to content streaming. The steps below were tested on OpenWrt 21.02 running set on a Linksys E900 router that has the luci app OpenVPN plugin on-site, so it might not be the same on your firmware: The steps below

How to reset network settings on Windows?

Published March 28th, 2023 by Lorenzo Vincent

In case you are experiencing issues while connecting with PureDome, resetting your network settings is a viable option to resolve them. In order to reset network settings on a Windows device, please follow the steps below: Please open the command line prompt (click the Windows Start Button. In the search box type cmd. In the search results, Right-Cl

How to set up PureVPN on Buffalo router

Published May 21st, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. For maximum security, you can always configure PureVPN on your Bu

How to set up PureVPN Chrome Extension on Brave Browser

Published May 23rd, 2022 by Lorenzo Vincent

To get started with the installation of PureVPN’s Chrome extension on your Brave Browser, follow these steps: Open this link from your Brave Browser to install the Install Chrome Extension add-on. Once done, click the PureVPN Proxy – Best VPN for Chrome. Now, open this link to install the extension, click the Add to Chrome. You will see a warning bo

How to set up PureVPN Chrome Extension on Yandex Browser

Published May 23rd, 2022 by Lorenzo Vincent

To install PureVPN’s Chrome extension on your Yandex browser, just follow these simple steps: Open this link from your Yandex Browser to install the Install Chrome Extension add-on. Open the Yandex browser, go to Settings, and select Add-ons from the drop-down menu. Once done, click the PureVPN Proxy – Best VPN for Chrome. Now, open this link to ins

How to set up PureVPN on TP-Link router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. In this tutorial, we will show you how to set up a VPN on a TP-Li

How to set up PureVPN on DD-WRT router

Published May 21st, 2022 by Lorenzo Vincent

For maximum security, you can always configure VPN on your DD-WRT router. DD-WRT: v24 Build 13309 or newer. (Go to the Status tab. Look at the line Firmware version under the System section) Supported Builds: OpenVPN, Big, Mega, Giga. A router must have 8 MB flash memory for OpenVPN to be installed. Find your VPN credentials for manual configuration

How to set up PureVPN manually on Windows 10

Published May 19th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN member area. Click 👉 here to visit <ember Area. Login to the Member Area using your PureVPN registered email address and password. On Subscription tab scroll down to be able to view your VPN credentials. You will be able to see and copy your VPN c

How to set up PureVPN manually on Windows 11

Published May 19th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN member area. Click 👉 here to visit member area. Login to the Member area using your PureVPN registered email address and password. On Subscription tab scroll down to be able to view your VPN credentials. You will be able to see and copy your VPN cred

How to Renew a PureVPN account?

Published May 20th, 2022 by Lorenzo Vincent

By default Credit card (Stripe) and PayPal payments are on auto-recurring, so if you had paid by any of these methods, you don't need to worry, you will be charged automatically and your account will be renewed. Payments Payment wall and Coin payment are non-recurring so you need to pay the renewal invoice manually from your Member Area Login to Mem

How to set up PureVPN on Netgear Genie (Having Genie Firmware only)

Published May 23rd, 2022 by Lorenzo Vincent

Now you can have your Netgear Genie working with PureVPN too. You can refer to the step-by-step guide below to manually set up PureVPN within minutes. You can connect Netgear Genie VPN using VPN in simple steps. You can refer to the step-by-step guide below to manually set up PureVPN within minutes. Find your VPN credentials for manual configuration

How to set up OpenVPN on Windows using Viscosity?

Published May 19th, 2022 by Lorenzo Vincent

In order to configure OpenVPN on Windows, you need to download Viscosity and required OpenVPN files. Click 👉 here to download Viscosity and click 👉 here to download OpenVPN files. Open Viscosity, right-click the Viscosity menu from the system tray and select Preference. The preferences window should appear. From the Connections tab click the + butt

How to set up PureVPN on Dovado router

Published May 21st, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. This method is especially beneficial if you have devices that don

Important announcement - we are removing virtual locations from the PureVPN service

Published August 28th, 2023 by Lorenzo Vincent

Which virtual locations are being removed? In total, we were offering 88 virtual locations. We are removing 64 virtual locations. We are retaining 24 virtual locations. 17 locations is converted from a physical to a virtual location. The decision is taken to improve your experience with PureVPN's service and provide you with an even more reliable se

How to set up PureVPN on Arris router

Published May 21st, 2022 by Lorenzo Vincent

If you want to set up a VPN with PPTP on your Arris router, follow this step-by-step guide. This is a comprehensive Arris VPN setup guide Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN member area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email add

Activate Split Tunneling - PureVPN Android TV App

Published June 14th, 2022 by Lorenzo Vincent

Here is the step-by-step guide on activating split tunneling with the PureVPN Android TV app. Press the Hamburger icon (≡) from the top left Press Settings. From General settings go to Advanced settings tab. Under Advanced settings, you will be able to see Split Tunneling. Press the arrow icon > to setup Split tunneling feature. Press Split Tunne

How to set up PureVPN on Mikrotik router

Published May 23rd, 2022 by Lorenzo Vincent

MikroTik routers provide an ingenious solution to internet users at home, allowing them to set up several small access points instead of one big one. Because Internet security is a problem with any Wi-Fi device out there, a VPN is always recommended. You can learn how to set up PureVPN on Mikrotik Router from here. Because Internet security is a pro

How to set up PureVPN on Linksys router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. In this tutorial, we will show you how to set up VPN on a Linksys

How to set up PureVPN on TotoLink router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. Having a TotoLink router is quite easy to work with the VPN. If y

How to set up PureVPN on Synology NAS router

Published May 23rd, 2022 by Lorenzo Vincent

Set up and connect the VPN on Synology NAS using this simple guide. Unleash the ultimate home-based cloud experience which is fast, secure, and reliable with PureVPN. Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member Area using your

How to set up PureVPN on D-Link router

Published May 21st, 2022 by Lorenzo Vincent

To take advantage of PureVPN across all your devices via your D-Link router, follow this guide. We used the D-Link DIR 842 (Firmware Version L 2.x) for this tutorial. There are many models of D-Link routers, and while not all of them can be covered here, this should give you a general idea of the setup process. Here's what you need to do to set up a

OpenVPN Command Line interface (CLI) set up guide for Raspberry Pi (Debian)

Published August 28th, 2023 by Lorenzo Vincent

Configure OpenVPN Command Line Interface (CLI) on Raspberry Pi (Debian) using this comprehensive guide. Set up secure and private VPN connections through the command line interface, enhancing your online security on your Raspberry Pi. A working installation of Debian 11 (Debian Bullseye) A PureVPN premium account (Don’t have one? Sign up now!) First

Payment Processors: Refundable & Non-Refundable

Published March 26th, 2023 by Lorenzo Vincent

Here is a list of all payment methods supported by PureVPN and whether or not they are covered under our Refund Policy. Payment Method Covered under PureVPN Refund Policy? CoinGate No American Express Yes Discover Yes MasterCard Yes Moneybooker Yes Paypal Yes PayGarden No Crypto Currency No Bluesnap Yes Visa Yes Alipay Yes Bank Yes CashU Yes Dotpay

How to set up PureVPN on Zyxel router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. In this tutorial, we will show you how to set up a VPN on a Zyxel

How to set up PureVPN on Belkin router

Published May 21st, 2022 by Lorenzo Vincent

PureVPN can easily be setup on just about any device you can think of, including Belkin routers. For those that want to enjoy greater control and wish to go about doing things on their own, they can manually set up Belkin VPN using VPN, here's how: Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN

How to set up PureVPN on GL.iNet router

Published May 21st, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. To set up a VPN on your GL.iNet router with OpenVPN, follow this

Set up PureVPN Windows App

Published May 19th, 2022 by Lorenzo Vincent

Download PureVPN app We’re thrilled to see you here! To begin with, click 👉 here to download the PureVPN application. Click Download app button to download the PureVPN app on your device. Once the download is completed, locate the installation file on your device. It’s most likely that you will find it in the Downloads folder of your device. Instal

How to Switch Protocol - PureDome Linux App

Published July 3rd, 2023 by Lorenzo Vincent

VPN protocol type affects the performance and stability of your connection. Be sure to select the correct protocol when connecting to a VPN server. Protocol Guide Wireguard: (Not supported with Dedicated IP/ Gateway)Wireguard provides a fast and secure VPN connection and it’s usually used for web browsing and streaming. UDP: UDP is mainly used for

Manage Help Section - PureVPN Windows App

Published May 19th, 2022 by Lorenzo Vincent

Here's what you can do within the Help section: Troubleshoot: Find solutions to common issues and resolve any problems you may encounter. Join Live Chat: Connect with a support representative in real-time to get immediate help. Create a Support Ticket: Submit a support ticket to get personalized assistance for your specific concerns. Share Suggestio

How to Switch Protocol - PureVPN Firestick

Published June 17th, 2022 by Lorenzo Vincent

Note: To manually choose a VPN protocol, start by disconnecting from the PureVPN app. Once you do that, you can see the different protocols available by turning off the “Automatic Protocol” selection. Protocol Guide: Wireguard: (Recommended) Wireguard provides a fast and secure VPN connection and it’s usually used for web browsing and streaming. UDP

Manage General Settings - PureVPN Firestick

Published June 17th, 2022 by Lorenzo Vincent

Enhance your VPN usage and tailor it to your specific needs with the comprehensive General Settings options available in the PureVPN Firestick app. Select application language Looking to use PureVPN in your native language? In the PureVPN application you can find support for all major languages. How to switch between languages? Follow the instructio

How to reset network settings on Linux?

Published March 28th, 2023 by Lorenzo Vincent

In case you are experiencing issues while connecting with PureDome, resetting your network settings is a viable option to resolve them. In order to reset network settings on a Linux device, please follow the steps below: Open Terminal and type in these commands in order to clean the firewall and DNS rules: sudo iptables -F INPUT sudo iptables -F OUT

Discontinuation PPTP, L2TP, and SSTP Protocols

Published August 28th, 2023 by Lorenzo Vincent

Starting June 15th, 2021, PureVPN has discontinued offering support for PPTP, L2TP and SSTP protocols on the majority of VPN locations. However, at the popular request of our users, we will continue to support the following locations for users to connect using PPTP, L2TP and SSTP protocols: Australia: Sydney Germany Netherlands United Kingdom: Londo

How to use Device Posture Check?

Published July 24th, 2023 by Lorenzo Vincent

PureDome Device Posture Check (DPC) allows admins to check and evaluate team member devices according to predefined security rules and ensure that only devices that comply with their predefined security rules can connect to the PureDome network. Device Posture Check examines the connecting device either during the connection or at regular intervals

PureDome FAQs

Published March 28th, 2023 by Lorenzo Vincent

Answers to the questions we're often asked. Is there a trial version available for PureDome? Yes, PureDome offers a 30-day trial account to our users! To get started, simply head over to our website and click on Get Started. Once you have signed up and entered your account details, go to the Subscriptions and Manage Licenses tabs and select the Tri

Manage General Settings - PureVPN Windows App

Published May 19th, 2022 by Lorenzo Vincent

Launch on system start If you want the PureVPN app to open automatically when you start your computer, here's a simple guide to help you set it up. Click the Settings icon ⚙️ from the left panel of the PureVPN app. In the general settings tab, you will be able to see Launch on system start option. Toggle Launch on system start to turn it on. Hurrah

Manage Help Section - PureVPN Android TV App

Published June 14th, 2022 by Lorenzo Vincent

Here’s what you can do within the Help section: Support Guides Troubleshoot Create a Support Ticket FAQs Community Support Support Guides If you want to access the support guides and how-to section of PureVPN, simply follow the instructions provided below: Press the Question mark icon❔from the top right. Press Support Guides and you will be redirect

PureDome Android Manual Configuration

Published June 20th, 2023 by Lorenzo Vincent

In this article, you will learn how to set up a manual VPN connection on your Android device. Find your VPN credentials for manual configuration In order to create a manual VPN configuration, you will need to obtain a VPN username and password from the PureDome console page. The option to access VPN Agent credentials is now located in the profile se

Testing and Troubleshooting Port Forwarding

Published June 20th, 2023 by Lorenzo Vincent

Before you proceed with testing the Port Forwarding rules, please consider the following points: You may need to open your desired port on your firewall. Make sure that you connect to the shared server location which supports Port Forwarding. In case of dedicated IP, make sure that you provision the appropriate filtered dedicated IP for port forwar

How to set up IKEv2 manually on macOS

Published May 20th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email address and password. From manage account section, go to the Subscriptions tab. On subscriptions tab scroll down to be able to view your VPN

PureDome Windows Manual Configuration

Published June 20th, 2023 by Lorenzo Vincent

In this article, you will learn how to set up a manual VPN connection on your Windows device. Find your VPN credentials for manual configuration In order to create a manual VPN configuration, you will need to obtain a VPN username and password from the PureDome console page. The option to access VPN Agent credentials is now located in the profile se

PureDome Windows Release Notes

Published March 28th, 2023 by Lorenzo Vincent

Version 2.2.8.4 Updated: November 27th, 2024 Added: WG Support for Gateways and Dedicated IPs - We're excited to introduce WireGuard support! You can now connect to gateways and dedicated IPs (Premium IPs only) using this advanced protocol. It’s faster, more secure, and super easy to set up—making your network connections smoother than ever. Improve

Connect and Manage Locations - PureVPN Windows App

Published May 19th, 2022 by Lorenzo Vincent

Connect via recommended server/ location Wondering what is the recommended server? Well, the recommended server will automatically connect you to a country/ server proposed by our smart algorithm (based on geographical distance). Read more about how PureVPN smart algorithm works. How to get connected with the recommended location/server? Follow th

PurePrivacy FAQs

Published June 30th, 2022 by Lorenzo Vincent

Have questions in mind about PurePrivacy? Well, we have added some of the commonly asked FAQs about PurePrivacy below 👇 What is PurePrivacy? PurePrivacy is an all-in-one digital solution that empowers you to protect your social accounts and personal data. The platform thoroughly examines your social media settings and recommends adjustments that can

Account Management

Published May 20th, 2022 by Lorenzo Vincent

Maximize your business potential with expert account management services. Our skilled professionals provide customized solutions to help you achieve your financial goals. Manage Account In the Manage Account section, you can do the following: 1- Edit your Name : Want to replace your name? Here is how you can edit your name in the PureVPN Member Area

PureDome Browser Extension Release Notes

Published May 5th, 2023 by Lorenzo Vincent

Version 1.2.1 Updated: September 18th, 2024 Improved: Fixed internet disconnections after VPN disconnects. Reduced credential pop-ups, with easy cancel and no re-entry of credentials needed! Version 1.1.0 Updated: August 08th, 2024 Added: Streamline secure login and policy-based access with seamless Single Sign-On (SSO) integration with indust

PureVPN Browser Extension Troubleshooting

Published August 4th, 2023 by Lorenzo Vincent

If you're trying to connect to PureVPN's servers and you see an error message or experiencing any other issue, try these solutions to fix your connectivity or general issues. Unable to connect to PureVPN service By following a few simple steps, it is possible to resolve this specific issue. However, it is important to note that certain work or home

How to set up Port Forwarding

Published June 20th, 2023 by Lorenzo Vincent

Port Forwarding enables you to expose a specific port to the internet while connected to the VPN. This feature can be utilized to enable remote access to software hosted on your network, such as Plex or your NAS. This article provides an overview of the procedure for establishing a policy that implements port forwarding rules through a VPN connectio

PureVPN's Reseller Program

Published December 21st, 2023 by Lorenzo Vincent

Resell PureVPN with cutting-edge and sought-after features. Dive into the benefits, commissions, and vital tools needed to thrive in the dynamic cybersecurity market. Propel your business forward by joining PureVPN's Reseller Program today and stay at the forefront of secure online solutions. Note: Before you log in, make sure that you disable any a

How to Switch Protocol - PureVPN Windows App

Published May 19th, 2022 by Lorenzo Vincent

Note: To switch between protocols using the PureVPN app, it's necessary to disconnect the app initially. After turning off the Automatic Protocol Selection option, you'll gain visibility into the various VPN protocols that are available. Protocol Guide: Wireguard: (Recommended) Wireguard provides a fast and secure VPN connection and it’s usually us

PureDome Android Release Notes

Published March 28th, 2023 by Lorenzo Vincent

Version 3.2.84 Updated: November 27th, 2024 Added: WG Support for Gateways and Dedicated IPs - We're excited to introduce WireGuard support! You can now connect to gateways and dedicated IPs (Premium IPs only) using this advanced protocol. It’s faster, more secure, and super easy to set up—making your network connections smoother than ever. Improved

PureDome macOS Manual Configuration

Published June 20th, 2023 by Lorenzo Vincent

In this article, you will learn how to set up a manual VPN connection on your macOS device. Find your VPN credentials for manual configuration In order to create a manual VPN configuration, you will need to obtain a VPN username and password from the PureDome console page. The option to access VPN Agent credentials is now located in the profile sect

PureDome Console Release Notes

Published June 21st, 2023 by Lorenzo Vincent

March 19, 2025 Added: Search Field - Easily find members by email under the Device Activity tab. CSV Export - Export device activity reports whenever you need them. Improved: We’ve made some small tweaks and fixes to enhance your experience. Enjoy! March 08, 2025 Added: Search Queries - You can now filter session activity by timestamp and gatewa

PureVPN Android Troubleshooting

Published August 4th, 2023 by Lorenzo Vincent

If you encounter an error message or any other problem while attempting to connect to PureVPN's servers, you can attempt these solutions to resolve issues related to your connectivity or general functionality. Unable to connect to PureVPN service By following a few simple steps, it is possible to resolve this specific issue. However, it is important

How to set up PureVPN on Asus router

Published May 21st, 2022 by Lorenzo Vincent

Setting up a PureVPN tunnel on your router is an excellent method to enhance the safety and security of all devices in your home. This approach is particularly advantageous when you have devices without native VPN support or when you want to protect all Wi-Fi-connected devices in your household. Having a hard time setting up an Asus VPN? Here is a q

PureDome Linux Manual Configuration

Published June 20th, 2023 by Lorenzo Vincent

In this article, you will learn how to set up a manual VPN connection on your Linux device. Find your VPN credentials for manual configuration In order to create a manual VPN configuration, you will need to obtain a VPN username and password from the PureDome console page. The option to access VPN Agent credentials is now located in the profile sect

How to set up PureVPN Extension on Chrome Browser

Published May 23rd, 2022 by Lorenzo Vincent

What is a PureVPN Browser Extension? The PureVPN browser extension is one of the lightest and simplest ways to connect your web browser - whether it be Chrome, Firefox, or Edge - to a proxy server. And with the flick of a switch, you can easily turn the plugin on and off as you please while you're browsing the web. However, there is one thing to tak

Supported routers and protocols

Published May 21st, 2022 by Lorenzo Vincent

Note: Before configuring VPN on router please make sure that your router is not working as a modem and have Wireguard and OpenVPN Client. Supported Router Brands: Asus Click here for set up guide Buffalo Click here for set up guide Belkin Click here for set up guide DD-WRT Click here for set up guide D-link Click here for set up guide Fresh Tomato

How to set up PureVPN Extension on Firefox Browser

Published May 23rd, 2022 by Lorenzo Vincent

The PureVPN browser extension is one of the lightest and simplest ways to connect your web browser – whether it be Chrome, Firefox, or Edge – to a proxy server. And with the flick of a switch, you can easily turn the plugin on and off as you please while you’re browsing the web. However, there is one thing to take note of. The extension only protect

Connect and Manage Locations - PureVPN Android App

Published May 20th, 2022 by Lorenzo Vincent

Connect via recommended server/location Wondering what is the recommended server? Well, the recommended server will automatically connect you to a country/ server proposed by our smart algorithm (based on geographical distance). Read more about how PureVPN smart algorithm works. How to get connected with the recommended location/server? Follow the

PureDome Android Troubleshooting

Published March 28th, 2023 by Lorenzo Vincent

If you're trying to connect to PureDome's servers and you see an error message or experiencing any other issue, try these solutions to fix your connectivity or general issues. Unable to connect to PureDome service In this guide, you will learn how to troubleshoot connection issues on your Android device. This particular problem can be fixed by takin

Set up PureDome macOS App

Published March 27th, 2023 by Lorenzo Vincent

Learn how to install PureDome on your macOS device right now! Step by step tutorials will help you set up PureDome, so you can start enjoying its great features. Download PureDome App To begin with, click here to download the PureDome application. Install PureDome App If you’re looking for a simple way to install the PureDome app on your macOS devi

Set up PureVPN macOS App

Published May 20th, 2022 by Lorenzo Vincent

Download PureVPN app We’re thrilled to see you here! To begin with, click 👉 here to download the PureVPN application. Click Download app button to download the PureVPN app on your device. Install PureVPN app If you're seeking a straightforward method to install the PureVPN app on your macOS, our user-friendly tutorial is here to assist you. The com

What are the features offered by PureVPN?

Published June 30th, 2022 by Lorenzo Vincent

PureVPN Features - World’s Fastest VPN with Exclusive Features PureVPN aims to provide a feature-rich service to its users. What sets PureVPN apart from other VPN providers in the industry is its innovative features, including Internet Kill Switch, Split Tunneling, 10 Multi logins, and IPv6 Leak Protection. Here, we will discuss each feature individ

How to reset network settings on macOS?

Published August 24th, 2023 by Lorenzo Vincent

In case you are experiencing issues while connecting with PureVPN, resetting your network settings is a viable option to resolve them. In order to reset network settings on a macOS device, please follow the steps below: Launch Finder, select Go at the top bar, then Go to Folder and enter this: /Library/Preferences/SystemConfiguration Locate the foll

Set up PureVPN Android App

Published May 20th, 2022 by Lorenzo Vincent

Take control of your digital privacy and unlock a world of possibilities with PureVPN's easy setup process. Start securing your Android device with PureVPN now. Download & install PureVPN app Follow our guide to effortlessly download and install the PureVPN app on your Android device and experience the ultimate VPN solution. Get started with Pur

PureVPN Order Declined

Published May 20th, 2022 by Lorenzo Vincent

There are some instances when an order placed by you for PureVPN is declined by the payment processor. Here are some of the possible reasons You ordered from a country other than where your credit card is registered. The personal details entered by you do not match the details associated with the card. The billing address entered by you was incorrec

PureVPN Windows Troubleshooting

Published August 4th, 2023 by Lorenzo Vincent

If you encounter an error message or any other problem while attempting to connect to PureVPN's servers, you can attempt these solutions to resolve issues related to your connectivity or general functionality. Unable to connect to PureVPN service By following a few simple steps, it is possible to resolve this specific issue. However, it is important

PureVPN iOS Troubleshooting

Published August 4th, 2023 by Lorenzo Vincent

If you encounter an error message or any other problem while attempting to connect to PureVPN's servers, you can attempt these solutions to resolve issues related to your connectivity or general functionality. Unable to connect to PureVPN service By following a few simple steps, it is possible to resolve this specific issue. However, it is important

Set up PureDome Windows App

Published March 27th, 2023 by Lorenzo Vincent

Learn how to install PureDome on your Windows device right now! Step by step tutorials will help you set up PureDome, so you can start enjoying its great features. Download PureDome App To begin with, click here to download the PureDome application. Install PureDome App If you’re looking for a simple way to install the PureDome app on your Windows

PureVPN Linux Troubleshooting

Published August 4th, 2023 by Lorenzo Vincent

If you encounter an error message or any other problem while attempting to connect to PureVPN's servers, you can attempt these solutions to resolve issues related to your connectivity or general functionality. Unable to connect to PureVPN service By following a few simple steps, it is possible to resolve this specific issue. However, it is important

Manage Help Section - PureVPN iOS App

Published May 20th, 2022 by Lorenzo Vincent

Here’s what you can do within the Help section: Troubleshoot: Find solutions to common issues and resolve any problems you may encounter. Join Live Chat: Connect with a support representative in real-time to get immediate help. Create a Support Ticket: Submit a support ticket to get personalized assistance for your specific concerns. Share Suggestio

PureVPN macOS Troubleshooting

Published August 4th, 2023 by Lorenzo Vincent

If you encounter an error message or any other problem while attempting to connect to PureVPN's servers, you can attempt these solutions to resolve issues related to your connectivity or general functionality. Unable to connect to PureVPN service In this guide, you will learn how to troubleshoot connection issues on your macOS device. By following a

PureDome Account & Billing

Published March 28th, 2023 by Lorenzo Vincent

If you manage any sort of subscriptions, recurring payments, account upgrades, or invoicing, look at this section. It’s packed with information that could be very helpful to you. How can I download invoices? To download your invoices, go to PureDome Console → Subscriptions → Invoices, select the invoice you want to download and click on Download inv

How to set up Proxy on Windows

Published April 2nd, 2023 by Lorenzo Vincent

Go to general settings on Windows and click Network & internet. Click Proxy. Under Manual proxy setup, toggle on Use a proxy server. Enter the proxy hostname. Click 👉 here to download the proxy hostname list. Enter the port number: 10799 Tap Save. Once done a pop-up window will appear asking you to enter the username and password. Type in your P

OpenVPN Config Files

Published August 24th, 2023 by Lorenzo Vincent

In order to set up OpenVPN manually on your preferred operating system, there are certain steps and files that are required to make this possible. The following files need to be downloaded in order to complete the setup process. Windows Download OpenVPN Files Mac Download OpenVPN Files Linux Download OpenVPN Files Sabai / Single Files Download OpenV

What’s the cancellation process? How do I cancel my account?

Published May 20th, 2022 by Lorenzo Vincent

Our focus has always been on delivering top-tier services here at PureVPN, but we understand that there may come a time when you need to cancel your service. If that time comes, simply follow the tutorial below. This article will only provide information on disabling your auto-renewal of your PureVPN subscription. If you are looking to get a refund,

PureDome Windows Troubleshooting

Published March 28th, 2023 by Lorenzo Vincent

If you're trying to connect to PureDome's servers and you see an error message or experiencing any other issue, try these solutions to fix your connectivity or general issues. Unable to connect to PureDome service In this guide, you will learn how to troubleshoot connection issues on your Windows device. This particular problem can be fixed by takin

WireGuard Command Line interface (CLI) set up guide for Raspberry Pi (Debian)

Published August 28th, 2023 by Lorenzo Vincent

Set up WireGuard Command Line Interface (CLI) on Raspberry Pi (Debian) using this guide. Configure secure VPN connections through the command line interface for enhanced privacy and security on your Raspberry Pi. A working installation of Debian 11 (Debian Bullseye) A PureVPN premium account (Don’t have one? Sign up now!) Firstly, you will need to i

How to set up PureVPN Chrome Extension on Vivaldi Browser

Published May 23rd, 2022 by Lorenzo Vincent

PureVPN’s Chrome extension can be used as Vivaldi VPN. Just follow these simple steps to install it on your browser: Open your Vivaldi browser. Open this link and click the Add to Chrome button to install the extension. A pop-up box will appear. Click Add extension. You’re all set! You can now use PureVPN’s Chrome extension on your Vivaldi browser.

How to reset network settings on Windows?

Published August 24th, 2023 by Lorenzo Vincent

In case you are experiencing issues while connecting with PureVPN, resetting your network settings is a viable option to resolve them. In order to reset network settings on a Windows device, please follow the steps below: Please open the command line prompt (click the Windows Start Button. In the search box type cmd. In the search results, Right-Cli

PureDome iOS Troubleshooting

Published March 28th, 2023 by Lorenzo Vincent

If you're trying to connect to PureDome's servers and you see an error message or experiencing any other issue, try these solutions to fix your connectivity or general issues. Unable to connect to PureDome service In this guide, you will learn how to troubleshoot connection issues on your iOS device. This particular problem can be fixed by taking a

Set up VPN on TerraMaster TNAS

Published August 28th, 2023 by Lorenzo Vincent

What is TerraMaster TNAS? The TerraMaster NAS is perfect for enterprise mixed environments, allowing for a seamless cross-platform operating system and file sharing among multiple devices. TerraMaster TNAS use cases Well, there are many reasons why you should use a TerraMaster TNAS. For users whose needs for storage surpass their device's intern

How to Disconnect PureVPN on Raspberry PI command

Published August 28th, 2023 by Lorenzo Vincent

How to disconnect PureVPN on Raspberry Pi using the command line with this helpful guide. Discover the step-by-step instructions to effectively disconnect your PureVPN connection on your Raspberry Pi device. Safely terminate your VPN connection and regain regular internet access on your Raspberry Pi. sudo systemctl stop openvpnsudo service openvpn s

How to install Video add-on on Kodi using an Windows device

Published August 24th, 2023 by Lorenzo Vincent

Unlock a vast library of content and enjoy seamless entertainment on your Windows device. Get started today and take your Kodi setup to the next level. Launch Kodi and go to its Settings. Select the Add-ons option. Select Install from repository. Select Video add-on from the list. Choose your desired channel and install. (We have taken Rai Play as a

How to reset network settings on iPhone/ iOS

Published May 20th, 2022 by Lorenzo Vincent

Go to device Settings. Tap General. Tap Reset. Tap Reset Network Settings. Enter the Passcode. You’ll be asked to confirm Reset. Tap Reset Network Settings.

How to set up PureVPN Chrome Extension on Iridium Browser

Published May 23rd, 2022 by Lorenzo Vincent

If you want to use a VPN on Iridium, PureVPN has got you covered. The Chromium-based browser works with our Chrome extension. Just follow these simple steps to add it: Open your Iridium browser. Open this link and hit the Add to Chrome button to install the extension. A pop-up will appear. Click Add extension. You’re all set! You can now use PureV

Manage Help Section - PureVPN Firestick

Published June 17th, 2022 by Lorenzo Vincent

Here’s what you can do within the Help section: Support Guides Troubleshoot Create a Support Ticket FAQs Community Support Support Guides If you want to access the support guides and how-to section of PureVPN, simply follow the instructions provided below: Press the Question mark icon❔from the top right. Press Support Guides and you will be redirect

How to set up PureVPN on NetDuma and Nighthawk router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. With the high popularity and demand for VPN on Netgear NetDuma an

How to Migrate Multiple PureVPN Subscriptions to a Team Account

Published November 20th, 2024 by Lorenzo Vincent

Streamline your VPN management by consolidating multiple PureVPN subscriptions into a single Team account. This step-by-step guide walks you through the migration process, making it easier to manage users, optimize resources, and enhance team collaboration. Log in to the Member Area . Navigate to the Subscriptions tab and locate the "Upgrade Your Pl

How to set up PureVPN on Sitecom Gigabit router

Published May 23rd, 2022 by Lorenzo Vincent

How to setup PureVPN on Sitecom Gigabit? Here’s a easy tutorial to help you install VPN on Sitecom Gigabit in a matter of seconds Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email address and

How to Get PureEncrypt

Published June 28th, 2022 by Lorenzo Vincent

PureEncrypt is an encryption solution that one can be used for cloud storage. With PureEncrypt you can secure your data quickly and easily and upload it to your cloud service or local storage. Wondering how can get it? Follow the instructions below 👇 Get PureEncrypt via Members Area Login to PureVPN member's area. This 👉 link will take you to the l

PureDome Browser Extension Troubleshooting

Published April 25th, 2023 by Lorenzo Vincent

If you're trying to connect to PureDome's servers and you see an error message or experiencing any other issue, try these solutions to fix your connectivity or general issues. Unable to connect to PureDome service In this guide, you will learn how to troubleshoot connection issues on the PureDome browser extension. This particular problem can be fix

How to set up PureVPN on Cisco RV345 Dual WAN Gigabit VPN router

Published May 21st, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don't have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. Find your VPN credentials for manual configuration To find your V

How to set up IKEv2 manually on iOS

Published May 20th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to Member Area account with your email and password. Tap hamburger icon (≡) from the top right. Tap on the Subscriptions section. Scroll down the page. Tap Eye icon you can see system generate

How to set up PureVPN on DrayTek router

Published May 21st, 2022 by Lorenzo Vincent

This tutorial will help you set up vpn on Draytek router. Learn Draytek VPN configuration in simple steps. Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN member area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email address and password. On Subscript

How to set up PureVPN on Tenda router

Published May 23rd, 2022 by Lorenzo Vincent

Here is a step-by-step guide to help you configure VPN on your Tenda Router. Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email address and password. On Subscription tab scroll down to be able

Browser Extension General Settings

Published April 25th, 2023 by Lorenzo Vincent

You have the option to customize your experience in the PureDome browser extension by adjusting the settings to suit your preferences. You can always switch back to the default settings if needed. Bypass Proxy This feature allows you to easily access specific domains or websites through your local IP address while using the PureDome browser extensio

Error 5027 – Android

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.

I am unable to access PureVPN website as your website is blocked in my Country, what to do?

Published August 28th, 2023 by Lorenzo Vincent

If you are going to China, UAE etc where some of the ISPs block our website but now you can access PureVPN website even in the restricted locations China, Russia, Middle East through domain fronting. What is domain fronting? Domain fronting is a method of getting around Internet censorship. By using different domain names in different communication

Connect and Manage Locations - PureDome macOS App

Published March 28th, 2023 by Lorenzo Vincent

PureDome offers a range of features to establish a VPN connection that fits your specific needs because we understand that every user is different. If you're looking for a more custom experience or ways to increase your privacy and security, we have options for you. Connect via recommended server/ location The recommended server will automatically c

How to check your Payment History

Published May 20th, 2022 by Lorenzo Vincent

You can access your payment history through the PureVPN member area, using the same steps whether you're using a desktop computer or a mobile device. Login to Member Area account with your email and password. Click Subscriptions section, then click See Payment History button to view payment history. You’ll see your complete payment details from star

How to get Server IP or convert Host/Domain Name to IP Address?

Published July 7th, 2022 by Lorenzo Vincent

The following article will help you get server IP or convert Host/Domain name to an IP address to enjoy complete internet freedom. Note: If any IP does not work then repeat this process as the IP information keep changing. Visit the website by clicking👉here Enter the PureVPN server address/hostname and click Find IP Address. Use the servers mention

Manage Help Section - PureDome Windows App

Published March 27th, 2023 by Lorenzo Vincent

Looking to get help? Well we have got you covered. With our latest application we have added a help section which allows you the access to do the following: Read FAQsCreate a Support TicketJoin Live Chat To view help section, follow the instructions below 👇 Click the Help icon from the left panel of the PureDome app. From there, you will be able to

How to Watch ICC Cricket World Cup 2023

Published October 4th, 2023 by Lorenzo Vincent

The ICC Cricket World Cup 2023 promises to be an exciting event for cricket enthusiasts worldwide. However, due to geo-restrictions and broadcasting limitations, you might face difficulties in accessing live coverage from your location. Fear not! PureVPN can be your ultimate tool to bypass these barriers and enjoy the cricket action from anywhere in

Manage General Settings - PureVPN Android App

Published May 20th, 2022 by Lorenzo Vincent

. Select application language Discover how to change the language of the PureVPN Android app and enjoy a localized experience. Customize the app to your preferred language with our step-by-step instructions. Tap the Hamburger icon (≡) from the top left. Tap Settings. In the general settings tab, you will be able to see the Language option. Choose yo

How to configure PPTP on Android

Published May 20th, 2022 by Lorenzo Vincent

You are recommended to use the PureVPN Android app, which is compatible with Android 8.0 and above and can be downloaded from Google Play. Click 👉here to download the app. If you are running an older operating system, you might experience an incompatibility error and will have to manually configure PPTP connection settings instead. The following is

How to set up PureVPN Firefox Extension on IceCat Browser

Published May 23rd, 2022 by Lorenzo Vincent

To install PureVPN’s Firefox extension on your IceCat browser, just follow these simple steps: Open your IceCat Browser. Click Add Extension. A pop-up will appear. Click the Add button. You’re all set! You can now use PureVPN’s Firefox extension on your IceCat browser.

Manage General Settings - PureVPN iOS App

Published May 20th, 2022 by Lorenzo Vincent

Change appearance Tap the hamburger icon (≡) from the top left. Tap ⚙️ Settings. In the general settings tab, you will be able to see the Appearance option. Press the arrow icon > to change the Appearance. Select your preferred theme option from the list. PureVPN theme has been successfully changed. Reconnect on disconnect Tap the hamburger i

I haven’t received my Login information, what should i do

Published May 20th, 2022 by Lorenzo Vincent

Please note that your Login information is your email and password that you set up initially while purchasing PureVPN. However if you forgot your password then you can reset it here. Not getting password reset email? Here are a few reasons for that. Emails may go to your Spam folder: Our emails to you might be going to your Spam/Junk/Promotional fol

How to set up PureVPN manually on Windows 8

Published May 19th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email address and password. On Subscriptions tab scroll down to be able to view your VPN credentials. You will be able to see and copy your VPN cre

Manage General Settings - PureVPN macOS App

Published May 20th, 2022 by Lorenzo Vincent

Auto connect after launch Learn how to enable the auto-connect feature for PureVPN, ensuring that the VPN automatically connects every time you launch the application. Enjoy seamless privacy and security with this step-by-step guide on setting up auto-connect in PureVPN, eliminating the need to manually connect each time you start the app. Click the

How to Switch Protocol - PureDome Android App

Published March 28th, 2023 by Lorenzo Vincent

VPN protocol type affects the performance and stability of your connection. Be sure to select the correct protocol when connecting to a VPN server. PureDome recommends the automatic protocol as it will pick up the most appropriate connection setting for you. But in case the Automatic protocol option does not work for you then you may proceed to swit

Error 1 (Unknown Error) – Android

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the app is unable to identify the root cause of the problem. However, that doesn’t mean the problem can’t be resolved at all. You may refer below to a few solutions that can help you overcome it. Possible Solutions: You can try between different locations within PureVPN App. Switch between networks i.e. your M

Connect and Manage Locations - PureDome Browser Extension

Published April 25th, 2023 by Lorenzo Vincent

Easily connect to different servers and locations, including the city of your choice, within the PureDome browser extension. Follow our simple instructions to manage your connections and find all the information you need here! Connect with your preferred location So you’d like to connect to a specific location? No worries, PureDome has over 6,500+ f

Error 1 (Unknown Error) – iOS

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the app is unable to identify the root cause of the problem. However, that doesn’t mean the problem can’t be resolved at all. You may refer below to a few solutions that can help you overcome it. Possible Solutions: You can try between different locations within PureVPN App. Switch between networks i.e. your Mo

Manage Help Section - PureDome Android App

Published March 28th, 2023 by Lorenzo Vincent

Looking to get help? Well we have got you covered. With our latest application we have added a help section which allows you the access to do the following: Read FAQsCreate a Support TicketJoin Live ChatSupport GuidesCommunity Support To view help section, follow the instructions below 👇 Click the Help icon from the top right. From there, you will b

Activate Split Tunneling - PureVPN Firestick

Published June 17th, 2022 by Lorenzo Vincent

Here is the step-by-step guide on activating split tunneling with the PureVPN Firestick app. Press the Hamburger icon (≡) from the top left Press Settings. From General settings go to Advanced settings tab. Under Advanced settings, you will be able to see Split Tunneling. Press the arrow icon > to setup Split tunneling feature. Press Split Tunnel

Error 5024 – Windows

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: There are several possible causes of this error. Following are the few common ones due to which you receive this error: 1- TAP-Win32 network adapter has been disabled.2- TAP-Win32 hasn’t been installed by VPN installer.3- TAP-Win32 network adapter “hanged”. Possible Solutions: 1- Launch PureVPN with Admin rights. Right click on Pu

Error 5040 – Mac

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a recommended server.

How to change Member Area password

Published July 7th, 2022 by Lorenzo Vincent

Looking to change the password of Member Area? Follow the instructions below 👇 Login to the PureVPN Member Area. Click 👉 here to visit the Member Area. Go to the Manage Account section. In the manage account section you'll be able to see Change Password option. Now, you can reset your password. Do make sure to read the password guidelines listed. On

How to set up PureVPN on Mofi 4500 router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. Want to configure VPN on Mofi router for your home or office netw

How to set up PureVPN on pfSense router

Published May 23rd, 2022 by Lorenzo Vincent

pfSense is an open-source firewall and router that is available completely free of cost. It offers load balancing, unified threat management along multi-WAN amongst other features for those particularly concerned about their online security. Fortunately, users can further enhance its capabilities via Pfsense VPN, which can be set up on the latest pf

Understanding IP Location Discrepancies: Google's Perspective vs. PureVPN

Published September 21st, 2023 by Lorenzo Vincent

A number of users have shared experiences wherein Google has recognized their internet connection as originating from a country that differs from the location that they are connected to from the PureVPN's application. To illustrate, if you're linked to one of PureVPN's servers in United States, Google may identify your connection as originating in

How to reset network settings on macOS?

Published March 28th, 2023 by Lorenzo Vincent

In case you are experiencing issues while connecting with PureDome, resetting your network settings is a viable option to resolve them. In order to reset network settings on a macOS device, please follow the steps below: Launch Finder, select Go at the top bar, then Go to Folder and enter this: /Library/Preferences/SystemConfiguration Locate the fol

How to set up PureVPN Chrome Extension on Opera Browser

Published May 23rd, 2022 by Lorenzo Vincent

To install PureVPN extension for Chrome on Opera browser, follow these steps: Open this link from your Opera browser to install the Install Chrome Extension add-on. Once done, click the PureVPN Proxy - Best VPN for Chrome. Now, open this link to install the extension, click Add to Chrome. You will see a warning box. Click Add extension button. You’

Set up Port Forwarding on ProctorU

Published August 28th, 2023 by Lorenzo Vincent

What is ProctorU? ProctorU is a reliable online proctoring service that allows students to take exams remotely while ensuring the exam's integrity for the institution. The service employs proctors who monitor exam takers in three ways: through audio and video recordings, as well as by monitoring the student's computer screen. Why do I need Port

How to set up IPsec manually on iOS

Published May 20th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to Member Area account with your email and password. Tap hamburger icon (≡) from the top right. Tap on the Subscriptions section. Scroll down the page. Tap Eye icon you can see system generate

How to change Payment Method PureVPN on Member Area

Published May 20th, 2022 by Lorenzo Vincent

Want to change the payment details you use for PureVPN? Just follow the steps mentioned in this simple guide. How to change Payment Method PureVPN Member Area on Windows/Mac Login to Member Area account with your email and password. Click Subscriptions section, then click Change Payment Method. Click drop down arrow, then select desired payment meth

Error 5040 – Android

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.

How does the 31-days money-back guarantee work?

Published June 30th, 2022 by Lorenzo Vincent

A No Questions Asked, Risk-Free, Stress-Free, 31-Day Refund Policy! If you aren’t satisfied with PureVPN’s service for any reason whatsoever, then you can claim a refund within 31 days of your initial purchase by contacting our customer service at help@purevpn.com. Remember, we will first try to resolve your issue successfully before processing the

Error 5110 – Mac

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs due to a temporary system glitch. Possible Solutions: It can be easily resolved by following this simple step mentioned below. 1. Please proceed to reconnect with the app again and your error will be resolved.

How to change MTU value in Linux

Published July 7th, 2022 by Lorenzo Vincent

If you wish to get more out of your linux OS, then you will also need to set the best MTU value and optimize internet speed. Here's how you can do it. Open Terminal Type the command below and hit enter. ping -c 3 -M do -s 1500 google.com If the reply you get is “Frag needed and DF set” then you have to try a lower MTU value. Keep decreasing the valu

Error 5110 – Android

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs due to a temporary system glitch. Possible Solutions: It can be easily resolved by following this simple step mentioned below. 1. Please proceed to reconnect with the app again and your error will be resolved.

How to set up PureVPN manually on Windows 7

Published May 19th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email address and password. On Subscription tab scroll down to be able to view your VPN credentials. You will be able to see and copy your VPN cred

Is it safe to use P2P/file sharing with a PureVPN?

Published June 30th, 2022 by Lorenzo Vincent

Peer-to-Peer (P2P) file-sharing is used most commonly for anonymous routing of the internet traffic and distributed storage, offering users complete control of different operational parameters. P2P/ File sharing is allowed with our service, but on the below mentioned shared servers/countries Afghanistan, Algeria, Angola, The Bahamas, Bahrain, Bangla

WebRTC leak protection. What is it? And How do you prevent it.

Published August 28th, 2023 by Lorenzo Vincent

WebRTC (Web Real-Time Communication) is an open-source project that provides most browsers with a feature that allows voice, video chat, and P2P sharing to occur without any additional extensions or add-ons being used. If your IP address is leaked while connected to a VPN service, which makes it much easier for your ISP to track your activities, and

How to configure Dedicated IP on PureVPN Android app

Published May 20th, 2022 by Lorenzo Vincent

Please follow the step-by-step guide to set up PureVPN Dedicated IP Add-on on your Android Application. Tap Hamburger icon (≡) from the top left. Tap Locations 🌐 Tap the Dedicated IP option to connect. You are now Connected successfully with your Dedicated IP Add-on. In case you’re already connected to your dedicated IP on another device, you’ll be

Reseller FAQS - PureVPN

Published December 21st, 2023 by Lorenzo Vincent

Have any Reseller-related questions? Get all the answers to your questions with these Reseller FAQs. What is the PureVPN Reseller Program? The PureVPN Reseller Program allows individuals and businesses to resell PureVPN services and earn commissions on sales. How can I become a PureVPN reseller? To become a reseller, simply apply through our web

Create teams, dedicated IP & gateways

Published March 27th, 2023 by Lorenzo Vincent

Once you have invited team members, the next step in the onboarding process is to create teams, dedicated IP and gateways for your new team members. Teams The Teams section is where the admin can create various teams, assign and remove members, and manage their dedicated IPs and gateways. To access this section, simply click on the Teams tab. Crea

Connect and Manage Locations - PureVPN iOS App

Published May 20th, 2022 by Lorenzo Vincent

Connect via recommended server/ location Wondering what is the recommended server? Well, the recommended server will automatically connect you to a country/ server proposed by our smart algorithm (based on geographical distance). Read more about how PureVPN smart algorithm works. Tap Connect icon at the center. Note: PureVPN requires the addition o

How to Switch Protocol - PureDome Windows App

Published March 27th, 2023 by Lorenzo Vincent

VPN protocol type affects the performance and stability of your connection. Be sure to select the correct protocol when connecting to a VPN server. PureDome recommends the automatic protocol as it will pick up the most appropriate connection setting for you. But in case the Automatic protocol option does not work for you then you may proceed to swit

Forgot your password

Published May 20th, 2022 by Lorenzo Vincent

Login issues can be frustrating, especially when you're trying to access something important. However, more often than not, these issues are caused by an interrupted internet connection. Therefore, they can be solved one way or another. So the first thing to do is make sure your connection is stable. If the internet connection is fine try, resetting

Connect and Manage Locations - PureDome iOS App

Published March 28th, 2023 by Lorenzo Vincent

PureDome offers a range of features to establish a VPN connection that fits your specific needs because we understand that every user is different. If you're looking for a more custom experience or ways to increase your privacy and security, we have options for you. Connect via recommended server/ location The recommended server will automatically c

How can I change my registered email address?

Published June 30th, 2022 by Lorenzo Vincent

For your account security we do not allow users to change the email by themselves so in order to update your purevpn registered email please contact us on this email enquiry@purevpn.com and our support team will get back to you and help you out accordingly.

Unable to Add Credit Card in PayPal Due to an Error

Published May 20th, 2022 by Lorenzo Vincent

In case of receiving an error message, make sure to utilize a proper card. If you are using the Chinese Union card, which is not a supported card.. It doesn’t support recurring payment in PayPal as well as authorization. Kindly include a VISA/Master card into the account. It is not a necessity to pay through the VISA/Master card but it required just

Manage Help Section - PureVPN Android App

Published May 20th, 2022 by Lorenzo Vincent

If you’re seeking assistance, we’ve got you covered with our latest application that includes a dedicated Help section. Here’s what you can do within the Help section: Troubleshoot: Find solutions to common issues and resolve any problems you may encounter. Join Live Chat: Connect with a support representative in real-time to get immediate help. Cre

Connect and Manage Locations - PureVPN Android TV App

Published June 14th, 2022 by Lorenzo Vincent

By following our instructions, you'll be able to enhance your online privacy, as well as effortlessly access geo-restricted content. Connect via recommended server/location Wondering what is the recommended server? Well, the recommended server will automatically connect you to a country/ server proposed by our smart algorithm (based on geographical

How to set up PureVPN manually on macOS with IPsec Protocol

Published May 20th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email address and password. From manage account section, go to the Subscriptions tab. On subscriptions tab scroll down to be able to view your VP

How to set up PureVPN Chrome Extension on Torch Browser

Published May 23rd, 2022 by Lorenzo Vincent

If you want to protect your online activities while using Torch, what better way to do that than using a VPN? You can install PureVPN’s Chrome extension on the Chromium-based browser and here’s how to go about it: Open your Torch browser and open the Chrome Web Store. Once done, click the PureVPN Proxy – Best VPN for Chrome. Now, open this link to

How to set up OpenVPN manually on iOS

Published May 20th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to Member Area account with your email and password. Tap hamburger icon (≡) from the top right. Tap on Subscriptions section. Scroll down the page. Tap Eye icon you can see system generated pas

Multiple Workspaces

Published March 26th, 2024 by Lorenzo Vincent

What are multiple workspaces? In PureDome, the concept of multiple workspaces refers to the ability to belong to multiple separate instances of PureDome for different teams or organizations. Each workspace operates as an independent entity with its own team members, gateways, and settings. This allows account admins to organize communication and col

Manage General Settings - PureDome iOS App

Published March 28th, 2023 by Lorenzo Vincent

The settings in the PureDome app can be adjusted to create a personalised experience that works well for you. If you ever need to, you can always switch back to the default settings with just one tap. Appearance Looking to select a lighter or darker appearance? Follow the instructions below 👇 Tap hamburger icon (≡) from the top left. Tap Settings. I

PureDome macOS Troubleshooting

Published March 28th, 2023 by Lorenzo Vincent

If you're trying to connect to PureDome's servers and you see an error message or experiencing any other issue, try these solutions to fix your connectivity or general issues. Unable to connect to PureDome service In this guide, you will learn how to troubleshoot connection issues on your macOS device. This particular problem can be fixed by taking

How to flush DNS on Windows?

Published August 28th, 2023 by Lorenzo Vincent

Keep your internet browsing running smoothly with these tips. On the taskbar search, type "Command Prompt." Right click on Command Prompt and press "run as administrator." When asked whether to allow Command Prompt to make changes to your computer, select Yes. Open Command Prompt Type the command ipconfig /flushdns then press enter Type the comman

How to cancel Auto-Recurring payments

Published May 20th, 2022 by Lorenzo Vincent

At PureVPN, we understand that different users have different preferences when it comes to paying for our services. That's why we offer a variety of payment methods, including PayPal and credit card, and allow users to set their preferences for auto-recurring payments. Many of our users find this feature convenient because it allows them to keep usi

Manage General Settings - PureDome Windows App

Published March 27th, 2023 by Lorenzo Vincent

The settings in the PureDome app can be adjusted to create a personalised experience that works well for you. If you ever need to, you can always switch back to the default settings with just one click. Launch on system start Looking for a way to automatically launch PureDome application upon system start-up. Follow the instructions below 👇 Click th

Admin Activity

Published June 20th, 2023 by Lorenzo Vincent

This article explains the process of establishing a comprehensive record of modifications made to your PureDome console. It aims to assist administrators in effectively tracking activities such as the creation of Dedicated IPs and Gateways, inviting team members, forming teams, and managing billing-related events like account renewal and updating pa

Manage General Settings - PureDome Android App

Published March 28th, 2023 by Lorenzo Vincent

The settings in the PureDome app can be adjusted to create a personalised experience that works well for you. If you ever need to, you can always switch back to the default settings with just one tap. Always-on Always-on VPN allows users to establish an automatic VPN connection when any internet activity is performed. In this way, a user is connecte

How to set up PureVPN on macOS with L2TP protocol

Published May 20th, 2022 by Lorenzo Vincent

In this tutorial, we will show you how to set up a VPN on a macOS device with L2TP protocol but first let’s see what are our requirements and recommendations. Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member area using your PureVP

How to set up IPSec manually on Android

Published May 20th, 2022 by Lorenzo Vincent

Find your VPN credentials for manual configuration Login to Member Area account with your email and password. Tap Hamburger icon (≡) from the top right. Tap on Subscriptions section. Scroll down the page. Tap Eye icon you can see system generated password. Set up IPSec manually on Android Note: IPSec is only available on Android 11 or below version.

How to Turbo Charge Your VPN Speed?

Published July 7th, 2022 by Lorenzo Vincent

How to Give Your VPN Speed a Turbo Boost? Not being able to access content is a pain and a slow connection increases it. However, with the help of PureVPN you can get rid of these pains once and for all. The speed of your VPN connection depends on many factors, including the bandwidth, distance to and from the server, etc. and these factors are well

How to Forward Ports on Remoterig

Published August 28th, 2023 by Lorenzo Vincent

Remoterig devices allow you to safely control radio stations from the comfort of your mobile phones and Windows machines. The only caveat is that you can't open ports and connect to specific radio stations on Remoterig because it performs CGNAT. This guide explains how to port forward Remoterig and access radio stations without limitations. What i

How to disable Windows Firewall?

Published May 19th, 2022 by Lorenzo Vincent

Click the Start menu, and type in Windows Firewall in the search box. Select Windows Firewall’s icon when it appears. On the left hand side of the screen, locate and click Turn Windows Firewall On or Off. Click Turn Off Windows Firewall to disable the system app and click OK to continue.

PurePrivacy Browser Extension

Published June 13th, 2024 by Lorenzo Vincent

The purpose of this article is to explain all the features available within the browser extension of PurePrivacy. Note: The browser extension will be available as a free tool. There will be no login or purchase required; anyone can download and start using it immediately. You can download the extension from the web store and once you have successf

How to set up PureVPN Extension on Edge Browser

Published May 23rd, 2022 by Lorenzo Vincent

Install PureVPN Edge Extension Note: PureVPN Edge extension will only work with Edge browser that supports Edge Store. Use version of Edge that is compatible with the Edge store. To get PureVPN Edge Extensions click on this link. Open Microsoft Edge browser. Paste our download link to Edge browser’s address bar, then press Enter. Click Get. Click A

Get locked out of Google account while using a VPN?

Published August 28th, 2023 by Lorenzo Vincent

Whenever you try to log into your Gmail account from a different IP then your usual one, the attempt will be blocked because it will be considered as a suspicious login try. To resolve this issue, log into your account at and search for the suspicious login email. Click on the given link and search for a message containing: “If this was you, and y

How to use PureVPN on Smart TV

Published March 24th, 2023 by Lorenzo Vincent

If you've ever been frustrated by the inability to access certain apps on your Smart TV, including Western Digital Live TV, Panasonic TV, Google TV, Amazon Fire TV, Now TV Box, Samsung TV, Toshiba TV, and LG Smart TV Upgrader Box, we have a straightforward solution for you. By installing PureVPN, you can unlock a wide range of benefits and enjoy sea

How to set up PureVPN on TRENDnet router

Published May 23rd, 2022 by Lorenzo Vincent

Here you can find a step-by-step Trendnet configuration guide to set up VPN. Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to the Member Area using your PureVPN registered email address and password. On the Subscription tab scroll down to be

Why do I need Port Forwarding?

Published June 30th, 2022 by Lorenzo Vincent

Port Forwarding is a packet filter that blocks unrequested inbound traffic from reaching your computer or device when connected to PureVPN. The Need for Port Forwarding With PureVPN Most OS have built-in Firewall (like Windows). However, your VPN constructs a tunnel between your PC and the VPN server. This tunnel passes through the OS’s built-in Fir

Block or Allow pop-ups on Edge

Published August 28th, 2023 by Lorenzo Vincent

Microsoft Edge blocks pop-up windows by default, but if by some accident or tragedy that setting has been disabled and you’re being plagued again with intrusive windows, here’s how to turn that settings back on or keep it on if that’s how you like. 1. Open Edge.2. Click the More button in the top right (the one with the three dots).3. Click Settings

General Settings

Published September 10th, 2023 by Lorenzo Vincent

This article describes the purpose of each setting under the General Settings section. Create application settings control profiles In order to add an application settings control profile, click the Devices tab in the PureDome console on the left side. Click Application Settings Control. Click Add Profile. Enter a profile name, description, and sel

Set up PureDome Linux App

Published July 3rd, 2023 by Lorenzo Vincent

Learn how to install PureDome on your Linux device right now! Step by step tutorials will help you set up PureDome, so you can start enjoying its great features. Download PureDome App To begin with, click here to download the PureDome application. Install PureDome App If you’re looking for a simple way to install the PureDome app on your Linux d

Set up PureVPN Apple TV

Published September 14th, 2023 by Lorenzo Vincent

Learn how to easily configure PureVPN on your Apple TV with our comprehensive step-by-step instructions. Enjoy secure streaming and online privacy today! Download & install PureVPN Apple TV App Interested in downloading the PureVPN app on your Apple TV? Take a look at this video tutorial to learn just how simple it is to download the PureVPN ap

Set up PureVPN iOS App

Published May 20th, 2022 by Lorenzo Vincent

Download & install PureVPN app To start setting up PureVPN on your iOS device, locate and open the App Store app. In the search bar of the App Store, enter "PureVPN" and select the first result that appears on the list. Once you find it, tap "Get" to initiate the download and installation process. PureVPN iOS app is now successfully installed on

Release Notes - Chrome Extension

Published May 23rd, 2022 by Lorenzo Vincent

Version 4.17.1 Updated: 12-April-2022 What's New Providing you with a seamless experience has always been our mantra. So if you find us asking ‘Is PureVPN extension working for you?’, it is to make sure that nothing is stopping you from doing what you chose our extension for. You said it, we did it. Simply use your email address or username & pa

How do I find my router IP address

Published May 23rd, 2022 by Lorenzo Vincent

To find your router's IP address/ gateway, follow the steps below with regard to the operating system you're using. This article will show you how to find your router IP address if you're running Windows or Mac. Please make sure that your router is properly wired before trying to access it. If you're not quite sure how to do this, please read throug

How to connect two routers

Published May 23rd, 2022 by Lorenzo Vincent

Depending on the equipment which your ISP (Internet Service Provider) gave you there are usually 2 variants of 2-router home setups. Out of the two routers you can have on dedicated VPN router for safe surfing. Understand the Procedure to Connect Two Routers in Visualize Form: Please take a look at our drawings below and identify your type of set up

Error 5027 – Windows

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs due to a temporary server glitch. Possible Solutions: Switch between protocol. This is how to do it. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.

Identity Providers Integration

Published October 5th, 2023 by Lorenzo Vincent

This article outlines the process of effortlessly incorporating robust Single Sign-On (SSO) functionality and seamless integration with many industry-standard identity providers (IdPs). This integration streamlines the onboarding process for your entire team while prioritizing security and user-friendliness. The integration of an Identity Provider a

How to pay for PureVPN Subscription

Published May 20th, 2022 by Lorenzo Vincent

Looking to buy PureVPN subscription? To find out the complete details, please follow the steps below: 👇 Go to the PureVPN website from this link. For user convenience, PureVPN offers multiple plans. You may proceed to choose your desired plan. Select your preferred payment method and provide the requested information. Enter your email address and se

Why should you trust PureVPN – an honest PureVPN review

Published June 30th, 2022 by Lorenzo Vincent

Why should I trust PureVPN? This is a very common question asked by many visitors of this website. To begin with, PureVPN is among the few VPN service providers with their own self-engineered and self managed network of 2000+ servers in 140+ countries. Furthermore, all the apps and software employed by PureVPN are proprietary, meaning the company ha

How to set up PureVPN on Sabai router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. If you are looking for a VPN for a Sabai router, setting up a Pur

PureDome macOS Release Notes

Published March 28th, 2023 by Lorenzo Vincent

Version 2.3.3 Updated: November 21st, 2024 Added: WG Support for Gateways and Dedicated IPs - We're excited to introduce WireGuard support! You can now connect to gateways and dedicated IPs (Premium IPs only) using this advanced protocol. It’s faster, more secure, and super easy to set up—making your network connections smoother than ever. Improved:

Connect and Manage Locations - PureDome Windows App

Published March 27th, 2023 by Lorenzo Vincent

PureDome offers a range of features to establish a VPN connection that fits your specific needs because we understand that every user is different. If you're looking for a more custom experience or ways to increase your privacy and security, we have options for you. Connect via recommended server/ location The recommended server will automatically c

How to turn off ad blocker on browsers

Published August 28th, 2023 by Lorenzo Vincent

The steps involved in turning off your ad blocking systems are straightforward and easy to follow. Disable ad blocker on Chrome Open the Chrome browser. Click the three dots in the upper right corner of the screen. Click “Settings” > “Security and privacy” > “Site settings.” Click “Additional content settings” > “Ads.” Disable “Block ads on

Manage General Settings - PureDome macOS App

Published March 28th, 2023 by Lorenzo Vincent

The settings in the PureDome app can be adjusted to create a personalised experience that works well for you. If you ever need to, you can always switch back to the default settings with just one click Auto-connect after launch With this feature, you now have the security on the go whenever you wish to use public Wi-Fi spots or in general a network

Error 5012 – Windows

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a recommended server.

Error 1 (Unknown Error) – Windows

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the app is unable to identify the root cause of the problem. However, that doesn’t mean the problem can’t be resolved at all. You may refer below to a few solutions that can help you overcome it. Possible Solutions: You can try between different locations (i,e with different country & city) within PureVPN A

Error 5027 – Mac

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.

Block or Allow pop-ups in Chrome

Published August 28th, 2023 by Lorenzo Vincent

Google does a pretty good job about keeping pop-up windows under control in its Chrome browser. A sea of pop-up windows invading your traditional browsing experience indicates a problem. Thankfully, we have a few tricks up our sleeve and they don’t take much time in order to set up. For Computer Turn pop-ups on or off On your computer, open Chrome.

How to Get PureKeep

Published June 28th, 2022 by Lorenzo Vincent

If you are a PureVPN account holder then you can simply get PureKeep from the PureVPN application. Get PureKeep from PureVPN Member Area Login to PureVPN member's area. This 👉 link will take you to the login page. Click the Key icon, you will be redirected to your subscription details. On Subscription details, click on Get PureKeep. OR Go to the Pu

Choose the right plan and get PureDome

Published March 27th, 2023 by Lorenzo Vincent

Here we'll teach you everything you need to know about PureDome, from choosing the right plan for you to installing the app and configuring the settings. If you are an administrator of your account Select your desired subscription plan. Go to PureDome's pricing page, find the plan suited to your needs and click on Get PureDome. Enter your full name.

Affiliate FAQs - PureVPN

Published December 21st, 2023 by Lorenzo Vincent

Have any Affiliate-related questions? Get all the answers to your questions with these Affiliate FAQs. What is the PureVPN Affiliate Program? The PureVPN Affiliate Program allows individuals and businesses to promote PureVPN and earn commissions for each sale generated through their referral. How do I join the PureVPN Affiliate Program? To join,

How to Disable IPv6 on Linux

Published August 28th, 2023 by Lorenzo Vincent

Red Hat distributions Here are the steps to disable the IPv6 on Red Hat distribution. Open a terminal window. Change to the root user. Type these commands: sysctl -w net.ipv6.conf.all.disable_ipv6=1 sysctl -w net.ipv6.conf.default.disable_ipv6=1 sysctl -w net.ipv6.conf.tun0.disable_ipv6=1 For enabling IPv6 again you must type the below commands: s

Release Notes - Apple TV

Published September 14th, 2023 by Lorenzo Vincent

Version 2.5.0 Updated: 20-January-2024 Added: We've added servers to enhance your streaming experience. Now, enjoy your favorite channels hassle-free with PureVPN. Version 2.3.0 Updated: 10-December-2023 Improved: Not a whole lot of excitement on our end, just the usual bug squashing and our sign-up page getting a tiny makeover! Version 2.

Block or Allow pop ups on Safari

Published August 28th, 2023 by Lorenzo Vincent

Safari browsers are always a pleasure to use with their ease and simplicity but unwanted ads surely trouble your browsing experience. Thankfully, we have a few tricks up our sleeve and they don’t take much time in order to set up. 1. Click Safari on the upper left of your screen to open the drop-down options and choose Preferences2. From the menu, c

How to retrieve error logs in DD-WRT router

Published August 25th, 2023 by Lorenzo Vincent

Follow the given steps to retrieve the error logs from a DD-WRT router: Make sure that the Syslogd option under the Services menu is enabled. Now go to the Status menu, select OpenVPN tab and copy the logs present under the Log tab as shown below: If the Log tab is empty then it indicates there is a problem with VPN connection. To troubleshoot this,

PureDome iOS Manual Configuration

Published June 20th, 2023 by Lorenzo Vincent

In this article, you will learn how to set up a manual VPN connection on your iOS device. Find your VPN credentials for manual configuration In order to create a manual VPN configuration, you will need to obtain a VPN username and password from the PureDome console page. The option to access VPN Agent credentials is now located in the profile sectio

PureDome Linux Release Notes

Published May 5th, 2023 by Lorenzo Vincent

Version 1.4.1 Updated: May 20th, 2024 Added: 2FA - Introducing Two-Factor Authentication (2FA) for added security on PureDome apps. Improved: Minor bug fixes and improvements. Version 1.3.1 Updated: January 31st, 2024 Added: Gateway Load - Administrators and team members can easily keep track of the number of concurrent users currently connect

What are the differences between various VPN Protocols?

Published June 30th, 2022 by Lorenzo Vincent

Choosing which protocol to choose often becomes a confusing endeavor. To eliminate the confusion once and for all, we have created the following chart that contains the comparison and contrasts between various VPN protocols

Error 5012 – iOS

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.

How to reset network settings on Linux?

Published August 24th, 2023 by Lorenzo Vincent

In case you are experiencing issues while connecting with PureVPN, resetting your network settings is a viable option to resolve them. In order to reset network settings on a Linux device, please follow the steps below: Open Terminal and type in these commands in order to clean the firewall and DNS rules: sudo iptables -F INPUT sudo iptables -F OUTP

What are the Add-Ons available with PureVPN?

Published June 30th, 2022 by Lorenzo Vincent

PureVPN offers multiple paid add-ons to help users add an extra layer of security. These add-ons have special purposes and are designed to take a user’s VPN experience to the next level. We will describe each add-on separately in the following sections to give you a comprehensive overview about them. Port Forwarding Add-on Port Forwarding gives your

Connect and Manage Locations - PureDome Linux App

Published July 3rd, 2023 by Lorenzo Vincent

Easily connect to different servers and locations, including the city of your choice, within the PureDome Linux application. Follow our simple instructions to manage your connections and find all the information you need here! Connect via recommended server/ location The recommended server will automatically connect you to a country/ server proposed

PureDome Console

Published March 28th, 2023 by Lorenzo Vincent

If you’re experiencing various issues with PureDome’s console, try these steps to resolve your issue. Forgot my PureDome console password. How do I reset it? To reset your PureDome console password, kindly navigate to the login screen of the console and click on the "Forgot your password" link under the password field. Enter your email address and a

Set up PureDome iOS App

Published March 28th, 2023 by Lorenzo Vincent

Learn how to install PureDome on your iOS or iPad device right now! Step by step tutorials will help you set up PureDome, so you can start enjoying its great features. Set up PureDome iOS App To begin with, click here to download the PureDome application, or get it from the iOS app store. Install PureDome App Tap Get once you find the PureDome app

How to install Strongswan on Android

Published August 28th, 2023 by Lorenzo Vincent

In case if you’re having trouble downloading Strongswan on your device, then you may use this link to download Strongswan For further information on how to proceed you can refer to easy steps mentioned below Download StrongSwan from Play Store . Once installed then tap ADD VPN PROFILE. Enter server address: hk2-auto-cn2-udp-obf.ptoserver.com Selec

Error 5012 – Mac

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.

How to Switch Protocol - PureVPN iOS App

Published May 20th, 2022 by Lorenzo Vincent

Protocol Guide: Wireguard: (Recommended) Wireguard provides a fast and secure VPN connection and it’s usually used for web browsing and streaming. UDP: UDP is mainly used for streaming and downloading. It provides a fast VPN connection with medium encryption. TCP: TCP is more reliable, but also a little slower, and is usually used for web browsing.

Manage Help Section - PureVPN macOS App

Published May 20th, 2022 by Lorenzo Vincent

Here's what you can do within the Help section: Troubleshoot: Find solutions to common issues and resolve any problems you may encounter. Join Live Chat: Connect with a support representative in real-time to get immediate help. Create a Support Ticket: Submit a support ticket to get personalized assistance for your specific concerns. Share Suggestio

Manage Help Section - PureDome macOS App

Published March 28th, 2023 by Lorenzo Vincent

Looking to get help? Well we have got you covered. With our latest application we have added a help section which allows you the access to do the following: Read FAQsCreate a Support TicketJoin Live ChatJoin Community Support To view help section, follow the instructions below 👇 Click the Support icon from the left panel of the PureDome app. From th

Manage Help Section - PureDome iOS App

Published March 28th, 2023 by Lorenzo Vincent

Looking to get help? Well we have got you covered. With our latest application we have added a help section which allows you the access to do the following: Read FAQsCreate a Support TicketJoin Live ChatSupport GuidesCommunity Support To view help section, follow the instructions below 👇 Tap the Help icon from the top right. From there, you will be

How to enable JumpCloud SSO/SCIM?

Published December 19th, 2023 by Lorenzo Vincent

To access PureDome applications, users have the option to verify their identity using JumpCloud Single Sign-On (SSO). How to enable JumpCloud SSO? Below are the steps to configure JumpCloud SSO integration: Step 1 - Setting up SSO Application on JumpCloud Log in to the JumpCloud Admin console, and go to SSO Applications > Get Started. Select Cus

How to enable Google Workspace SSO?

Published December 13th, 2023 by Lorenzo Vincent

To access PureDome applications, users have the option to verify their identity using Google Workspace Single Sign-On (SSO). Below are the steps to configure Google Workspace SSO integration: Step 1 - Setting up SSO Application on Google Workspace Log in to the Google Admin console, and go to IAM and admin > Create a project. Enter Project name,

PureDome Linux Troubleshooting

Published March 28th, 2023 by Lorenzo Vincent

If you're trying to connect to PureDome's servers and you see an error message or experiencing any other issue, try these solutions to fix your connectivity or general issues. Unable to connect to PureDome service In this guide, you will learn how to troubleshoot connection issues on your Linux device. This particular problem can be fixed by taking

Session Activity

Published January 29th, 2024 by Lorenzo Vincent

This article explains the steps for using the Session Activity report. This report provides account administrators with the ability to see current VPN sessions across different gateway and dedicated IP locations, whether through manual VPN connections or PureDome applications. Finding Session Activity Events To view session activity, select Reporti

Set up 2FA

Published March 26th, 2024 by Lorenzo Vincent

PureDome supports two-factor authentication (2FA) TOTP-based authentication app (such as Google Authenticator). 2FA can be enabled and implemented across your entire organization. How to enable 2FA in the PureDome Admin Console In order to enable 2FA as a login option, you will need to do the following: Log in to the PureDome Admin Console at app.pu

How to Switch Protocol - PureDome iOS App

Published March 28th, 2023 by Lorenzo Vincent

VPN protocol type affects the performance and stability of your connection. Be sure to select the correct protocol when connecting to a VPN server. PureDome recommends the automatic protocol as it will pick up the most appropriate connection setting for you. But in case the Automatic protocol option does not work for you then you may proceed to swit

How to Switch Protocol - PureDome macOS App

Published March 28th, 2023 by Lorenzo Vincent

VPN protocol type affects the performance and stability of your connection. Be sure to select the correct protocol when connecting to a VPN server. PureDome recommends the automatic protocol as it will pick up the most appropriate connection setting for you. But in case the Automatic protocol option does not work for you then you may proceed to swit

Connect and Manage Locations - PureDome Android App

Published March 28th, 2023 by Lorenzo Vincent

PureDome offers a range of features to establish a VPN connection that fits your specific needs because we understand that every user is different. If you're looking for a more custom experience or ways to increase your privacy and security, we have options for you. Connect via recommended server/ location The recommended server will automatically c

Set up PureDome Android App

Published March 28th, 2023 by Lorenzo Vincent

Learn how to install PureDome on your Android device right now! Step by step tutorials will help you set up PureDome, so you can start enjoying its great features. Download PureDome App To begin with, click here to download the PureDome application, or get it from google play store. Install PureDome App Tap install once you find the PureDome app on

Activate Split Tunneling - PureDome Android App

Published March 28th, 2023 by Lorenzo Vincent

With the split tunnelling feature, route some of your device or app traffic through the encrypted VPN tunnel while other devices or apps access the internet directly. How to activate split tunnelling? Follow the instructions below 👇 Tap hamburger icon (≡) from the top left. Tap Settings. Tap Advanced tab. In the advanced settings tab, you will see t

Error 5012 – Android

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.

Purevpn2 Glossary

Published March 7th, 2022 by Lorenzo Vincent

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All

PureDome iOS Release Notes

Published March 28th, 2023 by Lorenzo Vincent

Version 2.2.5 Updated: November 21st, 2024 Added: WG Support for Gateways and Dedicated IPs - We're excited to introduce WireGuard support! You can now connect to gateways and dedicated IPs (Premium IPs only) using this advanced protocol. It’s faster, more secure, and super easy to set up—making your network connections smoother than ever. Improved:

OS Specific Configurations

Published September 10th, 2023 by Lorenzo Vincent

This article explains how certain configurations are adapted for specific Operating Systems or devices. Create application settings control profiles In order to add a user configuration profile, click the Devices tab in the PureDome console on the left side. Click Application Settings Control. Click Add Profile. Enter a profile name, description, a

What is Keychain?

Published May 20th, 2022 by Lorenzo Vincent

Keychain is the password management app for macOS. It stores your usernames and passwords so that you have fewer credentials to remember. Upon accessing a website, network server, or email account, Keychain gives you the option to save or remember the password. If you select to save the password, you won't have to enter it every time because it will

How to set up PureVPN on Padavan router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. If you want to set up a VPN on a Padavan router with PPTP, follow

Activate Split Tunneling - PureDome Windows App

Published March 27th, 2023 by Lorenzo Vincent

With the split tunnelling feature, route some of your device or app traffic through the encrypted VPN tunnel while other devices or apps access the internet directly. How to activate split tunnelling? Follow the instructions below 👇 Click the Settings icon from the left panel of the PureDome app. Select the Split Tunneling tab. Toggle Enable Split T

How to set up PureVPN on Newifi router

Published May 23rd, 2022 by Lorenzo Vincent

Configuring a PureVPN tunnel on your router is a great way to ensure the safety and security of all the devices in your home. This method is especially beneficial if you have devices that don’t have VPN compatibility or you want to protect all the Wi-Fi-connected devices in your home. For maximum security, you can always configure a VPN on your Newi

Set up PureDome Browser Extension

Published April 25th, 2023 by Lorenzo Vincent

Learn how to install PureDome Browser Extension on your chrome browser right now! Step by step tutorials will help you set up PureDome, so you can start enjoying its great features. Download PureDome Browser Extension To begin with, click here to download the PureDome browser extension, or get it from the chrome web store. Install PureDome Browser

Why Am I Being Asked to Share a Document?

Published August 24th, 2023 by Lorenzo Vincent

Customer may be asked for verification in case our system detects irrelevant information/access. Purpose is just to confirm the identity of the person making the payment. The reason behind this is simple i.e. securing the interests of our users as well as our organization. If we do not ask for such stuff, scammers may get your account details and st

Inviting team members to PureDome

Published March 27th, 2023 by Lorenzo Vincent

After signing up, the admin can invite team members to PureDome, assign them IPs, gateways, and manage their account access. Invite team members To add a team member, simply click the Team Management > Members tab. Click the Invite Team Members button and enter the user’s email address. You can also modify the email mode to make it more persona

Release Notes - Edge Extension

Published May 23rd, 2022 by Lorenzo Vincent

Version 1.1.0 Updated: 23-04-2020 Easy Login is here! You said it, we did it. You don’t have to remember difficult usernames like purevpn0s, purevpn0d, etc. anymore! Simply use your email address & password to login to PureVPN apps and extensions. This feature was being requested consistently by a lot of our users and we are now rolling it acros

How to configure L2TP on Android

Published May 20th, 2022 by Lorenzo Vincent

Layer 2 Tunneling Protocol aka L2TP is a tunneling protocol that is widely used to support Virtual Private Networks (VPNs). When coupled with a VPN, L2TP strengthens your private network, making you invincible on the web. Follow this guide for L2TP configuration for Android Tap Settings. Tap Connections. Tap More connection settings. Tap VPN. Tap Th

How to set up Ded-IP manually on iOS

Published May 20th, 2022 by Lorenzo Vincent

Please follow the step by step guide to setup PureVPN Dedicated IP Add-on on your iOS system manually. Find your VPN credentials for manual configuration To find your VPN credentials log into the PureVPN Member Area. Click 👉 here to visit Member Area. Login to Member Area account with your email and password. Tap hamburger icon (≡) from the top ri

Error 408 – Android

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when your connection isn’t fully established due to a network issue and PureVPN app is unable to connect. Possible causes include protocol incompatibility and/or network restrictions to VPN usage. Possible Solutions: You can have the above-mentioned error resolved within a couple minutes by following these steps.

Error 408 – iOS

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when your connection isn’t fully established due to a network issue and PureVPN app is unable to connect. Possible causes include protocol incompatibility and/or network restrictions to VPN usage. Possible Solutions: You can have the above-mentioned error resolved within a couple minutes by following these steps.

Error 5040 – iOS

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.

Error 5110 – iOS

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs due to a temporary system glitch. Possible Solutions: It can be easily resolved by following this simple step mentioned below. 1. Please proceed to reconnect with the app again and your error will be resolved.

Error 5110 – Windows

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs due to a temporary system glitch. Possible Solutions: It can be easily resolved by following this simple step mentioned below. 1. Try to reconnect with the same location. 2. Logout & launch the application again and reconnect.

Error 5027 – iOS

Published August 25th, 2023 by Lorenzo Vincent

Possible Cause: This error occurs when the client lacks sufficient protocol support to communicate with the server and receives connection timeout. Possible Solution: Try to reconnect with the same location. If you are connecting to a country, try to connect to a specific city from that country. Try to connect to a nearest nearby location.