How to Download and Install PureVPN Mac Software?

Service Delivery
Nov 27, 2015
Feb 28, 2018
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You cannot hope to safely run your Mac without the latest version of PureVPN. That is why we have taken the liberty of showing you how to download and install the update on your Mac system. After that, your online security and browsing will be better than ever.

1 Download our PureVPN Mac Software from our website.

2 Open the downloaded file and it will start installing PureVPN app on your system.



3 Drag and drop PureVPN app on “Applications”

4 Once its done. You have successfully installed PureVPN app on your Mac.

Note: In case, if you have an older version of PureVPN previously installed. It will provide the following options.

  • Keep both.
  • Stop
  • Replace

In this case, we would recommend you to select “Replace” option. It will remove the previous version of PureVPN installed and install the current version.

5 To further check and verify. You can open the app directly from your Home Screen or Launchpad.

Enjoy Pure Internet Freedom!

Physical Server VS Virtual Server
As the name suggests, a physical server is present at a physical location. A virtual server, however, does not need to be physically present at a location since all the attributes of that physical location are integrated into a virtual server.

Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) OR contact our 24/7 live chat.

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Comments (43 )


  1. PureVPN Team says:

    Thanks for reaching out. In El Capitan, you should be able to connect with other protocols as well along with PPTP. Let us know what error you get while connecting with other protocols so we may assist you accordingly.

  2. PureVPN Team says:

    Thanks for reaching out. If L2TP is not working on your PC too then it indicates that ‘L2TP’ is blocked by your ISP.

    Hope this answers your query, let us know if you still have any questions!

  3. PureVPN Team says:

    We are sorry for the inconveniecne.

    Kindly download app from this link, this should work fine.

    Try this and let us know if it works out!

  4. PureVPN Team says:


    Soon, we will send new build then you will not face these issues.

    Thanks for understanding!

  5. PureVPN Team says:

    We are sorry for the inconvenience. We will try to address these problems in our next release.

    Thanks for understanding!

  6. The Colemans says:

    I have only just signed up and have downloaded the Mac app for 10.11.6. It will not go past the startup screen and displays a constant rainbow wheel. How can i get this to login?

  7. PureVPN Team says:

    We are sorry for the inconvenience. Kindly disable your System and Router’s firewall this should work in case you face the same issue then try to connect with SSTP protocol.

    Let us know if we can assist you further!

    • Samuli Skantsi says:

      As I told before, SSTP works ok, albeit being VERY slow. Disabling firewall did nothing. I did try the L2TP with pc, and that did not work either. PPTP worked fine with pc.

  8. PureVPN Team says:

    We apologies for the inconvenience. Kindly download app from this link, it should work fine.

    Feel free to reach out if you still face any inconvenience.

    • Velo5 says:

      The link provided contains the same software version 5.4. I’ve tried it and it has the same problem as above. Still, 5.2 works fine but asks to install the helper on every startup.

    • Velo5 says:

      Hi, the link leads to the same 5.4 app version available on your site here, and carries the problem described above.

  9. Velo5 says:

    i’ve just upgraded to VPN client 5.4. Just like 5.3, it goes into an endless loop when starting up, never going beyond the startup screen / reaching the login screen. OSX 10.11.6 here. Lucky i didn’t overwrite 5.2 version, which isn’t available anymore (on the download page). Hope you guys can soon release a new software client which actually works!

  10. Samuli Skantsi says:

    Sierra OS (5.4.0) still not working, at least when trying to connect L2TP. Have to switch to slower SSTP in order to connect.

    • PureVPN Team says:

      We are sorry for the inconvenience. kindly tell us what error you get when connecting to L2tp so we may assist you accordingly.

      • Samuli Skantsi says:

        It says L2TP-VPN server did not respond, please contact your service provider.
        I’m trying to connect from UAE to Finland.

  11. PureVPN Team says:


    Thanks for reaching out. PureVPN is working fine on Sierra. Kindly download our latest software from this page, make sure to download ‘10.10&above’ version

    Let us know if you have further questions!

  12. Carlo Ercole says:

    Dear All, seems that PureVPN is not working with Sierra OS … is there any new version available ? It seems that the app is not able anymore to establish the remote connection with the VPN server selected … any idea?

  13. PureVPN Team says:


    We are sorry for the inconvenience. Kindly join us on live chat so we may assist you in better way.

    Live chat =

  14. Gaetano Sante says:

    utilizzo PureVPN su MacBook Air. Sin dall’inizio ho avuto problemi di disconnessione (Error PPP) dopo essermi collegato 20 secondi esatti. Lo fa sempre e sono un vostro utente e sono abbonato a questo servizio. Come risolvo? Urgente!

  15. PureVPN Team says:

    We really apologies for the inconvenience. Kindly uninstall current PureVPN app and reinstall from this link, it should get you connected

    If problem persists then kindly join us on 24/7 live chat so we may assist you in better way!

  16. PureVPN Team says:

    Hi Roberts,

    We are sorry for the inconvenience. As you are aware that Mac Sierra is in Beta phase so thats why some apps including PureVPN’s might not work fine, so we recommend you to setup PureVPN manually on Sierra. Meanwhile we are working to make our app compatible with Sierra.

    Manual Setup Tutorial:

    If you face any issue in setting up PureVPN manually then please join us on 24/7 live chat for Real time assistance!

  17. Robert Saunders says:

    Hi I am unable to select an option when signing in 🙁 it doesn’t let me choose any box. I am using Mac Sierra Public beta

  18. Wolfgang Reuther says:

    I wanted to use PureVPN for the first time today. I have installed the last version under MacOSX 10.11.5 as instructed from your Website. Everything’s looks fine EXCEPT the fact that the system never managed to connect so far. My computer is in Austria (Vienna) and I have tried several times Austria, Germany, France. The message that come up says that I should, ever repeated, contact the administrator. Could you please help?

  19. PureVPN Team says:

    We apologies for the inconvenience. Kindly reinstall app from this link, then it should work fine!S5tUTATA!eSKrkeYgMToc9jdgC3Neo00J6TZXLr5Ph9qYfmeFq24

    Feel free to contact us if you still face any issue!

  20. Andrea Esposito says:

    HI, I’ve installed pureVpn in my El Capitan 10.11.5 without error but, when the program installed start, I can’t insert my credentials and purevpn crash ever. I’ve already reinstalled but same problem.

  21. PureVPN Team says:


    I apologies for the inconvenience. We have tested Mexican Server and its working fine, can you kindly tell us what issue you are facing exactly? so we may assist you in better way.

    Looking forward to hear from you!

  22. PureVPN Team says:


    We are sorry for the problems you have experienced but there is nothing to worry about as our dedicated technical team is working on it and will surely get it resolved shortly.
    So Thank You very much for your patience. You guys are the best!

    Meanwhile, we recommend you not to update your Netflix Apps and only access Netflix of only one region where your account is registered. In case, you are unable to access Netflix make new account of one region and only access that particular region content for time being.

  23. PureVPN Team says:


    Thanks for reaching out to us. I have forwarded your valuable suggestions to concerned department they will further take appropriate action as soon as possible.

    I will be glad if you keep giving us your valuable suggestions it means a lot to us and it helps a lot to further improve our services!

  24. Guest10 says:

    It would help if PureVPN has the special tab/section called “Download” or similar that clearly states where to go on the PureVPN website to pick up / find the latest release of PureVPN on Mac. It is confusing to navigate now to even find the Mac client download page on PureVPN site. Please make life easier for at least Premium users. Also, remove banner ads at the top 1/4 of each web page when we logged in. Note that we do not need to see these advertisements as we are already paid Premium members. It’s annoying. Thanks.

  25. Olivia Curwen says:

    Hi, i downloaded PureVPN on my mac to stream Netflix and it worked perfectly yesterday (the day that i downloaded it) but today it keeps saying, on Netflix, that i’m using an unblocked or a proxy. I’m using a mac with the 10.11.2 version, is there anything that can help to get it working again?

    • Cinthia Ramirez Rufino says:

      Same issue here, Mexican server is not working even though is the best for movies. Get it fix, It has been months!

  26. PureVPN Team says:

    Hi Fadel,

    I apologies for the inconvenience. You can overcome disconnection issues by following instructions given on this page

    Feel free to contact us if you need further assistance!

  27. PureVPN Team says:

    Hi Fadel.

    I apologies for the inconvenience. Please share with us the exact error which you are getting while connecting VPN. Also if possible please share with us the screenshot of the error at [email protected] So, I can assist you in better way.

    • Fadel Toure says:

      The thing is that I found a way to make it work but it doesn’t stay connected for long for example it can download something for 2 hours and then crash and this might ruin my downloads thank you

  28. Fadel Toure says:

    Hi I just downoloaded pure vpn on my mac I put my password and username just like in the instructions but nothing is working everytime I try to connect to the vpn it tells me that it failed and that I should check my connection while my connection is working perfectly I have the 10.10.5 version

  29. MrJohnson says:

    Just intalled the lastest Mac version, but after selecting mode, and clicking the Dashboard, I’m not seeing anything in the window on the right-hand side, such as country or purspose, etc. Its a blank window. What would be the problem?

    • PureVPN Team says:

      Hi Mr Johnson,

      I am sorry for the inconvenience. We have not received such complaint before, I would suggest you to exit the app and try again, if it does not work then re-install the app. If issue persists then do let me know, I will report it to concerned department for further investigation.

      I will be waiting for your response!

      • MrJohnson says:

        Thanks for the prompt reply. Some more details below:

        1. I have El Captian (10.11.2)
        2. I use the latest Mac version of the purevpn installer (PureVPN_5.1.1.dmg)
        3. I have tried a complete uninstall per instructions from a tech support email and reinstalled purevpn. Also saw a alert window saying installing a “helper.”

        Result is still the same. There’s no list of countries or whatever in the right-pane when I click the dashboard on the left pane. See attached screenshot.

        Edit: Never mind. After allowing the app sit for a about 30 minutes, list of locations and purposes etc finally showed up. It’s as if it needs some time to download/populate the contents?

        Thanks anyway for the response. Will post again if I have other issues….

        • PureVPN Team says:

          Hi Mr Johnson,

          I am Glad your problem is solved. You face any problem in future always feel free to contact us. We will be more than happy to help you out!

          Have a great day!