How to Install and Connect PureVPN’s Windows Software?

Service Delivery
Sep 03, 2015
Oct 24, 2018
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If you haven’t got the latest update of PureVPN, Learn how to download and install it and from here. Once you have updated the software, you will become more protected against all the online threats.

You can follow this Step-by-Step pictorial guide to  to download and install PureVPN’s windows software

1 Download PureVPN Windows software from our Website.


2 Right click on Setup File.


3 Click on “Next”


4 Select ” I accept the agreement” and click “Next”


5 Select your system location to install and then click “Next”


6 Click “Next”


7 Click “Next”


8 Click “Install”


9 Installation process will start.


10 Once Software is installed, select “Launch PureVPN” and click “Finish”


11 Enter your “Username” and “Password” and then click “Login”

12 Once you are logged in, you will see different Modes. Select your desired mode and click “Next”

13 Select your desired location

14 You are now connected

Having Trouble Connecting?
If you’re still unable to connect, then please check the most common errors and their solutions

Error 868

Error 800, 806, 807, 809

Error 720

Error 691

Error 647

Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) OR contact our 24/7 live chat.

No Yes

Comments (33 )


  1. PureVPN Team says:

    We are sorry for the inconvenience. Please try to connect with other servers and see if it works fine.

  2. Toni Jennings says:

    i’m connected but my ip address still shows up as normal

  3. PureVPN Team says:


    Thanks for reaching out. Kindly try this and let us know if this fixes the issue:

    – Press Ctrl+Alt+Del and click on Task Manager.
    – Click on “Startup” tab.
    – Check if any programs listed in the startup tab is disabled. If any program is disabled then click on that program and select “enable”.

    In case, if this does not work then do try this as well:

    Click the Search or Cortana icon in the Windows 10 taskbar and type “Run.” You’ll see the Run command appear at the top of the list. Once you’ve found the Run command icon via one of the two methods above, right-click on it and select Pin to Start. You’ll see a new tile appear on your Start Menu labeled “Run.”

    Hope this helps!

    • SugarSyncFAIL says:

      Thanks, that’s fixed it!
      Also, often when shutting down the PC I get the error message:
      netsh.exe “the application was unable to start correctly”
      If I just leave it, the PC still shuts down OK though. Just wondering, is this something to do with PureVPN?

      • PureVPN Team says:

        We are Glad your issue is fixed 🙂

        Regarding the error on Shut down, it does not seems to be caused by PureVPN app.

        Feel free to reach if you have further questions!

  4. PureVPN Team says:


    We are sorry for the inconvenience. We have not received such complained before, kindly let us know which version of PureVPN you are using and are you facing this issue even after you have checked “Launch on system startup” in PureVPN app?

    Looking forward to hear from you!

    • SugarSyncFAIL says:

      Hi, thank you for your reply – yes, I do have Launch On System Startup checked. In Windows 7 I was using “old” version v4.2.1.0 but after the free Windows upgrade to Windows 10 it would not launch automatically any more. So I upgraded to “new” v5.15.1.0 instead, but the issue still persists.

      It’s not a big issue because I know how to create a Task that launches it at login and have done so, but it’s something that you might wish to keep in mind as it might be affecting some other users of Windows 10 as well.

      • PureVPN Team says:

        Thanks a lot for bringing this to our attention, we will surely investigate the problem.

        Keep writing!

        • SugarSyncFAIL says:

          You are very welcome 🙂
          I also noticed a different bug with the new version – sometimes after it successfully connects to the VPN server, the IP address it displays in the Dashboard window (“Your IP:”) is not always the VPN’s IP address – instead, it’s my regular ISP-assigned IP address. Again it’s not a big issue, because confirms that it has actually connected to the VPN.

          • PureVPN Team says:

            Oh Yes, Some users have reported this issue and we apologies to our valued users for inconvenience. We will try our best to fix it in our next release.

            We really appreciate your feedback, it really help us improve!

        • SugarSyncFAIL says:

          Hello. Just wondering if you have managed to fix this issue yet? Thanks.

  5. SugarSyncFAIL says:

    Since upgrading from Win7 to Win10 I’ve found that PureVPN will not launch on system startup anymore. I’ve tried both the current and the old version, and the only way I can get either of them to load with Windows 10 is to create a Task that executes purevpn.exe at logon. Is this an issue that you’re aware of?

  6. PureVPN Team says:

    Hi Ray,

    We are sorry for the inconvenience. Website credentials are different from the one use to connect PureVPN. Please re-open your credentials email which we had sent you and find username which will look like “purevpn0s12345” and use this in our App.

    Feel free to contact us if you still face any issue!

  7. ray says:

    I can’t log into the app but I can log into the website.
    I’ve made sure I am typing my username and password (not copying and pasting)
    I am using the same username and password on the app as on the website but the app just keeps on saying “Incorrect username and password” but the website logs me in without issue. Please advise.

  8. PureVPN Team says:


    Thanks for reaching out. You can follow this tutorial for changing mode

    and can you please elaborate your other question as we are unable to understand what exact problem you are facing.

  9. sai says:

    hi i was downloaded pure vpv but when i connected to other countries my ip does not showing actions which are happens by me….and plz say how to select the modes also

  10. PureVPN Team says:

    Hi Andrian,

    Thanks for your comment. Has you issue resolved Or you are still facing this problem?

  11. PureVPN Team says:


    Thanks for reaching out to us. Kindly go to ‘Global Map’ in PureVPN Windows app, search United States from Server List and there you will get all available US cities list, you can connect to your desired city.

    Feel free to contact us if you have any further question!


    when I select United States as the location server, I ended up in your Houston, TX server. Can I have the option to connect to a particular state,say Nevada or California?

  13. Prince says:

    hii i am in china and just brought 1year plan but when i connect to any server it loads but does not connect… time out failed… same on my android

  14. PureVPN Team says:


    I am sorry for the inconvenience. Host name means Server address, you can connect with any of the server address given in this page

    Feel free to contact us if you have further question/suggestion!

  15. PureVPN Team says:


    I am sorry for the inconvenience. Kindly switch protocols and then try, hopefully it will work.

    If you still face any issue then feel free to contact us, Thanks!

  16. Maurizio Scibilia says:

    I get very often (almost every time but not every time) error 807 trying to connect. I tryied disabling Windows Firewall but nothing changed. I’m using Windows 10.

  17. Jelle says:

    Dear PureVPN team,

    I cannot find my hostname in my email adres inbox ?
    Is the hostname the same as username ?

  18. PureVPN Team says:


    I am sorry for the inconvenience. I would suggest you to manually enter PureVPN username and password kindly do not copy/paste it. If you still face the same issue please join us on 24/7 live chat so we can assist you in better way.


  19. Denver Lawson says:

    i installed the vpn software and bought the vpn account and all that. I tried to log in with the vpn details i was emailed, but it was ‘incorrect username or password’. please help.

  20. PureVPN Team says:


    Thanks for your query. You do not need to do anything specific, just connect PureVPN and open websites which you want to access, there should not be a problem. kindly tell me which websites you want to access? So, I will try to give your more details.

  21. PureVPN Team says:


    Thanks for your query. You do not need to do anything specific, just connect PureVPN and open websites which you want to access, there should not be a problem. kindly tell me which websites you want to access? So, I will try to give your more details.

  22. PureVPN Team says:

    Hi Dean,

    I am sorry for the inconvenience, I need to know your username to help you out, so I would suggest you to join us on live chat so we will solve this issue then and there.

    Thanks for understanding!

  23. Dean Hutchings says:

    When I login I try to log in I keep getting error # 647, account disabled. It started happening after installing windows 10.

  24. Mark Harding says:

    connection time out out issue after installing purevpn

    • PureVPN Team says:

      Hi Mark,

      I would suggest you to disable windows firewall and change protocol then try again.

      Let me know if this works out!