iOS Setup Guide

Things to consider:

It is important to consider the following before you start:

  • A working internet connection.
  • Any iOS-powered device (Tablet, Smartphone, etc.)
  • A Premium PureVPN account (if you haven’t bought yet click here to buy)

There are two ways you can go about setting PureVPN on your iOS device. Either set it up via PureVPN iOS app (Recommended) or you can also use manual settings.

Download PureVPN App (Recommended):

ios

How to connect app

Manual Setup Guides:

Some users experience connectivity issues when they try to connect with our app. Such users are advised to setup PureVPN Manually on their iOS device.  

PPTP Setup on iPhone

L2TP Setup on iPhone

Setup PureVPN on iOS 9

OpenVPN Guide for iPad / iPhone

PPTP Setup on iPad

L2TP Setup on iPad

Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) or contact our 24/7 live chat.

Rate This Article

  • PureVPN Team

    We apologize for the inconvenience which you’ve faced.

    You’re requested to kindly try to switch the protocol in between L2TP or IKEv2 protocol from the PureVPN app setting and then check disconnection issue. If the issue persist the kindly try it with different modes and different server location. Hopefully it will resolve your issues.

  • Daniel

    Is VPN only available over wifi and not cellular? (IOS)

    • PureVPN Team

      Hi,

      Thanks for reaching out. PureVPN is available on both wifi and cellular.

      Feel free to comment if you have further questions!

  • PureVPN Team

    Kindly to disable the firewall of your router if any, and enable the PPTP/L2TP pass-through option from your router, hope this works.

    If you still face any issue then kindly join us on live chat and ask for ‘Remote’ assistance.

    • Richard Hetzel

      There is no firewall on the router, and PPTP^L2TP is enabled. This is not the issue. As I said before, there is no issue with my other devices, iPhones or iPads. It seems as though you are just giving me scripted answers.

      • PureVPN Team

        We are sorry that its taking us more time to solve your concern than usual. It seems the quickest way to solve this problem is by looking this remotely so we would suggest you to join us on live chat and ask for remote assistance.

  • PureVPN Team

    We are sorry for the inconvenience. Kindly tell us what error you get while connecting, so we may assist you accordingly.

  • PureVPN Team

    We would suggest you following:

    – Manually enter Username and Password, not copy/paste
    – If this does not work then completely remove app and install fresh one

    Hope this works, if you still face any issue then feel free to reach out!

  • PureVPN Team

    Hi,

    We are sorry for the inconvenience. By Automatic configuration you mean PureVPN app? If yes then kindly let us know what error you get when connecting with our app? so we may assist you accordingly.

  • vax

    ios10, after configuration of vpn(profile setup), the profile does not show in the vpn page.

    • PureVPN Team

      Hi,

      We are sorry for the inconvenience. Can you kindly join us on 24/7 live chat so we may analyze the issue in better way and help you get connected swiftly.

  • PureVPN Team

    Hi Manel,

    Thanks for reaching out. We do have monthly upgrade option in our app, please check again OR you can join us on 24/7 live chat so we may assist you in better way.

  • PureVPN Team

    Hi,

    I really apologies for the inconvenience. I would request you to update PureVPN iOS app to latest version then you should not be facing any disconnection issues.

    Feel free to contact us if you still face any issue, you can also join us on live chat, we are available 24/7 to assist you!

  • frothykarma

    Is there a fix in the pipeline for the disconnection issues facing the iOS App users? Please note the word ‘fix’. I don’t much care for the proposed workarounds which involve installing device profiles & using less secure protocols.

    • PureVPN Team

      Hi,

      I am sorry to know you are facing disconnection issues. I would request you to install our latest iOS app, if you have not then you should not be facing disconnection issue. If you still face any problem then kindly join us on 24/7 live chat, we would be love to assist you.

      Thanks!

  • PureVPN Team

    Hi,

    It is possible, you can follow this tutorial https://support.purevpn.com/openvpn-guide-for-ipad-iphone

    Feel free to contact us if you need further assistance!

  • PureVPN Team

    Hi,

    Thanks for reaching out to us. PureVPN is working fine, kindly join us on 24/7 live chat so we can assist you in better way.

  • PureVPN Team

    Hi David,

    I am sorry you are still not able to connect VPN, I would suggest you to connect VPN manually on your iPhone, if you still face any issue then join us on 24/7 live chat and we will try our best to get you connected then and there.

    Thanks for being patient!

  • PureVPN Team

    Hi,

    I am sorry for the inconvenience. Can you please confirm if you are able to connect other servers successfully and only having issues with Italy server?

  • igor

    hi,

    could you please explain how to setup the vpn from dubai to allow whatsapp call?

    thanks

    • PureVPN Team

      Hi,

      Thanks for reaching out to us. You need to do following things:
      1- Setup PureVPN on your iPhone by following above tutorial, you can either download PureVPN app or manually configure.
      2- Connect PureVPN with Germany, Netherland or Brunei server then try to make calls

      Feel free to contact us if you need further assistance!

  • Emma Roberts

    i have seen that you are offering buy one get one offer at vpnranks, is this right? i am willing to avail this offer. Here is the link from where i saw your offer http://www.vpnranks.com/best-vpn-for-ipad . Kindly confirm me asad and one thing more that i am using ios9 so i also need to about its setup. kindly reply me as early as possible.

  • PureVPN Team

    Hi,

    Thanks for your query, Unfortunately, I am unable to understand your question, can you please elaborate, so I can help you in better way.

    I will be waiting for your response!

  • PureVPN Team

    Hi Robinson,

    Thanks for reaching out to us. I would suggest you to visit our server list page, you will get all servers here https://support.purevpn.com/vpn-servers

    Feel free to contact us if you have further question!

  • John Allison

    Hi, just installed Purevpn on iPad and it appears to allow me to swop from current Spanish ISP to the automatic UK IPS in Gosport…….
    But when I try to access UK Lotto site it says I’m still overseas. Help please.

    • PureVPN Team

      Hi John,

      Here is my suggestion. Configure VPN manually by following our iPad guides and try servers ukl.pointtoserver.com and ukm.pointtoserver.com. Let me know if it helps.
      Have a Good Day!

  • Ashley Smith

    I already setup VPN on my IOS device. Tell me how to watch Netflix?