Windows Setup Guide

For those that are having a hard time setting up PureVPN on their Windows supported devices, the following guide will do wonders for them.

Things to Consider:

Before you begin, please make sure that:

  • You have a working internet connection
  • Windows Supported Device.
  • A Premium PureVPN account (if you haven’t bought it yet, click here to buy)

Configuring PureVPN on Windows is very easy and you can configure it either on PureVPN windows Software (Recommended) or you can also set it up manually.

Download PureVPN Software (Recommended):

windows

How to connect App

How to connect Old PureVPN app

Manual Setup Guides:

Some users experience connectivity issues when they try to connect with our app. Such users are advised to setup PureVPN Manually on their Windows device.  

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Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) OR Contact our 24/7 live chat.

Tags: Windows guide

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  • scales

    My Mcafee keeps putting in quarantine a file which disables the VPN. How do I resolve this?

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    • PureVPN Team

      Hi, thanks for reaching out.
      You are requested to please join us on our 24×7 live chat support and we will guide you further with the best possible solutions.

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  • PureVPN Team

    Hi,

    Thanks for contacting us. We request you to please share your concern in more detail so will assist you accordingly.

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  • PureVPN Team

    Hi,

    Thanks for contacting us. There are two usernames and passwords:- To login Client area, use Registration email address and respective password (emailed to your inbox)- To connect VPN, use PureVPN username(purevpn0s…) and password (emailed to you by PureVPN in client area)- Login to the client area http://billing.purevpn.com/clientarea.php using Registration email address and respective password- Then click My Emails and check the email for PureVPN username and passwordImportant: email address is not the username to connect VPN.

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  • PureVPN Team

    Hi,

    Thanks for contacting us. Could you please share your concern in more detail so will assist you accordingly.

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  • Michael DeLigny

    Can someone explain the differences between all the services offered?
    Stream
    Internet Freedom ( change IP or something)?
    Security/Privacy
    File Sharing
    Remote
    What do they all do, specifically.
    Thank you

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  • Jim Peinkofer

    Is there a video that can help with set-up?

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  • PureVPN Team

    Hi,

    Thanks for reaching out. If PureVPN disconnects then you IP reverts back to your real IP. But there is nothing to worry, we have a special in app feature ‘Internet Kill Switch’ you just activate it and then your IP will not be exposed as it will kill your internet activity when your vpn gets disconnected.

    Hope this answers your query, let us know if you have further questions!

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  • PureVPN Team

    We are sorry for the inconvenience. Kindly reset Windows firewall settings and run PureVPN app as admin then.

    Hope this will fix the problem. Feel free to reach out if you still face any issue!

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  • PureVPN Team

    Hi,

    Thanks for reaching out. There is ‘NO’ difference in double clicking the desktop icon or right clicking “connect” in the dial up section.

    Hope this answers your query, let us know if you have more questions!

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  • PureVPN Team

    We really apologize for the inconvenience. There is a way to quickly resolve any issue and that is ‘Remote Assistance’ you can freely join us on live chat and ask for ‘Remote’ support.

    Hope this will help!

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    • T Galli

      How much is the Remote Assistance?

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      • PureVPN Team

        We do not charge for ‘Remote Assistance’ feel free to reach out!

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  • Stev We

    I am soooooooo disappointed with this app. and what’s worse, is the support staff are completely
    inept. they are really, really horrible. everytime i try to connect it, i get a dotras.rasexception thrown
    error. and no matter what i do, it does it every time i try to connect. as soon as it does, i have no
    internet, until i disable purevpn. this is extremely disappointing. the supports answer, was to have
    me try to uninstall and reinstall four different versions of the app. horrible support. they didn’t know
    jack crap about the software. if someone doesn’t get me straight in the next day or so, i will be getting
    a refund.

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    • PureVPN Team

      Hi Stev,

      We are extremely sorry for the inconvenience. On rare occasions, we are unable to resolve our valuable customers issue instantly despite our best efforts but don’t worry we are here to get you connected.

      You are suggested to connect PureVPN app using ‘OpenVPN’ protocol then you should not get this error.

      Looking forward to your positive feedback!

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  • klambel

    xd

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  • Sebastián Reinoso

    Hi, i need my username and password please, could you send me an email?

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    • PureVPN Team

      Hi,

      Thanks for reaching out. Kindly share your paid Invoice no or Payment slip so we may track your account and send you credentials accordingly.

      Looking forward to hear from you!

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  • PureVPN Team

    Hi,

    Thanks for reaching out. As per standard process, some payment methods are set on auto recurring and some not. If you select a payment mode that is on auto recurring then your PureVPN account will be auto-renewed at the end of your membership tenure, if you do not wish to keep auto recurring then you can simply cancel.

    Hope this answers your query, you can also join us anytime on live chat for any assistance!

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  • PureVPN Team

    Hi,

    We are sorry for the inconvenience. Kindly let us know on which device you have setup PureVPN and whether you are using manual connection or our app? so we may assist you in better way.

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  • aft chavez

    can i get my username and password pls?

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    • PureVPN Team

      Hi,

      We are sorry for the inconvenience. Can you please share your Invoice no or Payment slip with us at help@purevpn.com so we may be able to send your Username and Password.

      Thanks for understanding!

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  • PureVPN Team

    Hi,

    We are sorry for the inconvenience. Kindly check again and make sure to see your Junk/Spam folder as well, you may find credentials email there.

    If you still face issues in finding email then kindly join us on live chat so we may assist you accordingly

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  • PureVPN Team

    Hi,

    We are sorry for the inconvenience. Kindly check again and make sure to see your Junk/Spam folder as well, you may find credentials email there.

    If you still face issues in finding email then kindly join us on 24/7 live chat so we may assist you accordingly

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  • PureVPN Team

    Hi,

    Thanks for reaching out. We have sent you PureVPN Username and Password again on your email..

    Let us know if we can help you with anything else!

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  • Edward V

    hello, it says the hostname has been sent to my email address but i can’t find it.

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    • PureVPN Team

      Hi,

      It seems that you are looking for your PureVPN Username and Password, we have sent it down again on your email, please check again and make sure to see your Junk/Spam folder our email could be found there.

      Let us know if you still have any questions!

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  • PureVPN Team

    Hi,

    Its a good question, we have created different modes to further simplify the VPN process for our users. So lets say you want to do streaming, just connect PureVPN using our ‘Streaming Mode’ and it will give you best streaming experience.

    If you want to know more about each mode then you should read this article
    https://support.purevpn.com/why-we-have-created-modes-find-out-now-new-windows-software-beta

    Feel free to reach out if you still have any question/confusion.

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  • PureVPN Team

    Hi,

    We are sorry for the inconvenience. You can join us on 24/7 live chat and we will help you get started.

    Thanks!

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  • simon wanyeki

    I just signed on to pure vpn but when I turned it on my internet became extremely slow videos constantly buffering. What could be the issue. Thank you.

    Simon.

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    • PureVPN Team

      Hi Simon,

      We are sorry for the inconvenience. There could be couple of reasons for slow buffering as you know speed depends on various factors. We would suggest you to follow instructions given on this article, it might help https://support.purevpn.com/how-to-turbo-charge-your-vpn-speed

      If you still face speed issues then kindly join us on 24/7 live chat so we may assist you in better way.

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  • PureVPN Team

    Final Testing

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  • PureVPN Team

    ABC – Test – Faisal

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  • PureVPN Team

    test – faisal

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  • PureVPN Team

    test

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  • PureVPN Team

    test

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  • Furqan Khan

    good article – furqan

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  • PureVPN Team

    Test

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  • PureVPN Team

    Hi Roy,

    We are sorry for the inconvenience. Can you please join us on live chat so we may analyze the issue and guide you accordingly.

    Thanks for understanding!

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  • PureVPN Team

    Hi,

    I am sorry for the inconvenience. PureVPN works fine with Windows 10, kindly try to connect with OpenVPN. You can follow this tutorial if you need to: https://support.purevpn.com/how-to-setup-vpn-on-windows-10

    Feel free to contact us if you need further assistance!

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  • PureVPN Team

    Hi,

    I am sorry for the inconvenience. Kindly run PureVPN with admin rights and the connect.
    If issues persists the uninstall PureVPN from your system and reinstall from this link https://s3.amazonaws.com/purevpn-dialer-assets/windows/app/purevpn_setup.exe

    Let us know if you need further assistance!

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  • PureVPN Team

    Hi,

    A apologies for the inconvenience. I would recommend you to type your Username and Password manually, do not copy/paste, hopefully this would resolve the issue.

    If problem persists then please join us on live chat, we are available 24/7 for your assistance!

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  • Joyce

    Hi I Need Help with My Connecting when i try to connect my VPN It tell me authentication failed need help with that

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    • PureVPN Team

      Joyce, I would be more than happy to assist you. Authentication failed error comes when you enter either wrong Username or Password, I would recommend you to type the username and password manually, do not copy/paste and avoid spaces, then connect.

      Let me know if it works out!

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  • PureVPN Team

    Hi Carlo,

    I am sorry for the inconvenience. In this case, I would request you to kindly join us on 24/7 live chat so we can assist you in better way.

    Thanks for being patient!

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  • PureVPN Team

    Hi,

    I am sorry for the inconvenience. Kindly follow this tutorial https://support.purevpn.com/how-to-access-sports-channel-using-purevpn

    Let me know if you still have any question/confusion!

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  • PureVPN Team

    Hi,

    Thanks for reaching out to us. You can use our “Split tunneling” feature for this purpose. It is available on our Old Windows App. You can download the app from this page http://billing.purevpn.com/get_started

    Feel free to contact us if you have further question.

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  • PureVPN Team

    Hi,

    Thanks a lot for appreciating! It really means a lot to us. If you ever need any assistance always feel free to contact us, we will be more than happy to help you out!

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  • PureVPN Team

    Hi,

    Thanks for reaching out to us. Can you please tell me for which purpose you want to use VPN? so, I can assist you in better way.

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  • PureVPN Team

    Hi,

    I apologies for the inconvenience. We have sent you an e-mail please check.

    Feel free to contact us if you need further assistance!

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  • ANXIANG XU

    Hello. I am a new client in China. I am afraid I cannot download the installation software on your website. I think my download request probably was blocked by the authority. And I have to repetly contact with the support service for help, and finally got the windows version app I wanted from your staff. Unfortuanately, the installation cannot run with unknown error. I am quite anxious now and ask for solutions.

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    • PureVPN Team

      Hi,

      I am sorry for the inconvenience. I have sent an email on your QQ id, kindly check and let me know if your problem is solved now.

      I will be waiting for your precious feedback.

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      • ANXIANG XU

        Yes, my problem has been solved now. Thank you for your concern.

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        • PureVPN Team

          Hi,

          I am glad your problem is solved. If you ever need any assistance feel free to contact us, we will be more than happy to assist you.

          Thanks and have a great day!

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  • PureVPN Team

    Hi,

    I am sorry for the inconvenience. I would request you to download and install PureVPN software by this link https://s3.amazonaws.com/dialer_downloads/purevpn_setup-v3-2-1-0.exe

    Let me know if it works out!

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  • azizi

    hi i cant sign in using useename and password from my email. i keep getting wrong username and password even i double or triple check

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    • PureVPN Team

      Hi,

      I am sorry for the inconvenience. Kindly try to enter username and password manually do not copy/paste it. If it still does not work then change your password, this tutorial will help you change your password https://support.purevpn.com/how-to-change-client-area-or-vpn-password

      Let me know if your issue is resolved…

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  • PureVPN Team

    Hi James,

    I apologies for the inconvenience. Kindly uninstall PureVPN software , reboot your PC and then download and install from this link: https://s3.amazonaws.com/dialer_downloads/purevpn_setup.exe then check.

    Feel free to contact us if you need further assistance!

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  • PureVPN Team

    Hi,

    I am sorry for the inconvenience. Please connecting with different protocols. If it does not work then let me know if you are using PureVPN app or manual connection? So I can assist you in better way.

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  • PureVPN Team

    Hi Himanshu Desai,

    Thanks for your appreciation. Allow me to explain about social media plugin and latest and greatest section. Most of our users find it very useful that’s the reason we have put it there your concern is, it slows down the client so on that I would say you do not need to worry at all as it does not slow down the client.

    Let me know if you have further question or concern, I will be more than happy to assist you!

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  • PureVPN Team

    Hi,

    Thanks for reaching out to us. I will try to answer each query one by one.
    1- Regarding minimize option on startup: We are planning to add this in near future.
    2- Android client is slow: I am unable to understand this, can you please elaborate?
    3- We do not have ads in our windows client If I am not wrong, you would be referring to our “latest and greatest” section which is specially made to update our valuable users like you about latest news of industry and uses of VPN.

    I hope I have answered your queries, if you still have any question or confusion feel free to contact us!

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  • PureVPN Team

    Hi,

    I am sorry for inconvenience. Please share the name of antivirus. So we can find out the issue. For now, i would recommend you to disable antivirus and download.
    Please let me know how this works out!

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  • Dany Bravo

    It is really helpful guide, especially for a person new to VPN. Now my next step is putting credentials to log in. Kindly help me with that too. Where to find the credentials. Thanks

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  • PureVPN

    PureVPN is working fine on Windows 10. You just need to do some tweaking as mentioned on the following support article.

    http://support.purevpn.com/windows-10-help

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