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PureDome FAQs

Dec 26, 2022
Mar 15, 2023
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Answers to the questions we’re often asked.

Does PureDome offer multi-account support?

PureDome allows its users to simultaneously utilize a single account on up to 10 devices from the same country.

Where can I find application download links?

All of our application download links can be found here.

Alternatively, you may use direct download links:

Where is PureDome based?

PureDome is based in the British Virgin Islands, which allows us to maintain compliance with GDPR and availability of our business-to-business products suite.

How do I contact PureDome customer support?

If you can not find the answers to your question in the Support Center, please don’t hesitate to contact our 24/7 customer support team via live chat or email at [email protected] We’re always happy to help!

Will I get a different IP every time?

You will always get the same IP address when you connect to a dedicated IP/ gateway. However, if you connect to a shared server, the IP address you get will be different each time because shared servers are in a pool.

Can a dedicated IP account be used by more than one user at a time?

Dedicated IP can only be used by a single user simultaneously; otherwise, the second connection user will get a dynamic IP.

Can dedicated gateway account be used by more than one user at a time?

A dedicated server account can be used by multiple users simultaneously. After connection, all users will get the same IP address each time they log on.

What locations are offered for a dedicated IP account?

PureDome only offers dedicated IPs of the USA, Netherlands, UK, Germany, Australia, Canada, France, Japan, Poland, Spain, Singapore, Sweden, Mexico & India.

What locations are offered for a dedicated gateway account?

PureDome offers dedicated gateway of the following locations: 

North America

US: New Jersey, Chicago, Dallas, Seattle, Los Angeles, Atlanta, Silicon Valley, Miami
Canada: Toronto
Mexico: Mexico City


Sweden: Stockholm
Netherlands: Amsterdam
UK: London
Germany: Frankfurt
France: Paris
Poland: Warsaw
Spain: Madrid


Japan: Tokyo
Singapore: Singapore
India: Mumbai, Delhi, Bangalore


Australia: Sydney, Melbourne

How long is the user invitation link active?

The user activation link is active for 24 hrs. 

Does your payment processor gateway have a PCI-DSS Attestation of Compliance certificate?

The Payment Card Industry Data Security Standard (PCI-DSS) provides a framework for developing a robust security process for credit card transactions. Any merchant or service provider that accepts, transmits, and/or stores cardholder data must be PCI compliant.

PureDome has partnered with Stripe Inc. to handle and accept credit card payments online and Stripe Inc. is PCI-DSS compliant as a merchant service provider.

Note: Click here to book a demo with us and learn how PureDome business VPN can secure your corporate network and help your business scale.

If you have any questions or are experiencing any issues, please don’t hesitate to contact our 24/7 customer support team via live chat or email at [email protected] We’re always happy to help!

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