Follow the given steps to retrieve the error logs from a DD-WRT router:
Make sure that the Syslogd option under the Services menu is enabled.
Now go to the Status menu, select OpenVPN tab and copy the logs present under the Log tab as shown below:
If the Log tab is empty then it indicates there is a problem with VPN connection.
To troubleshoot this, go to the Administration tab then select Commands window and run the following log command in the Command Shell.
The logs will be generated as shown below:
Copy the log details if you need to share it with our support team for further assistance. Please note that the latest logs will be generated toward the end/ bottom of the System log window/ page. To copy the logs, keep your cursor on the logs and press Ctrl+A to select the entire log and then press Ctrl+C to copy it. Use Ctrl+V to paste the copied content into the notepad or text editor file to create and save it on a separate text file, then attach the new text file directly to an email to our support team at [email protected] or attach it to the live chat window. We highly recommend sharing the log details as a text file (.txt) attachment to prevent line breaks in the log.
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