VPN protocol type affects the performance and stability of your connection. Be sure to select the correct protocol when connecting to a VPN server.
Protocol Guide
Wireguard: (Not supported with Dedicated IP/ Gateway)
Wireguard provides a fast and secure VPN connection and it’s usually used for web browsing and streaming.
UDP:
UDP is mainly used for streaming and downloading. It provides a fast VPN connection with medium encryption.
TCP:
TCP is more reliable, but also a little slower, and is usually used for web browsing.
How to switch between protocols?
Wondering how to switch between protocols? Follow the instructions below 👇
- Click the Preferences icon from the left panel of the PureDome app.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/11342/3372340/2-1120230803-69-1akqj3d.png)
- From the general settings, select the Protocol tab.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/11342/3372341/Protocol-Switch-120230803-59-49q27r.png)
- Choose your desired protocol from the drop-down menu.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/11342/3372342/Protocol-Switch-220230803-101-dsw4b8.png)
- Upon selection, your protocol will be successfully changed.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/11342/3372343/Protocol-Switch-final20230803-59-1evoeih.png)
Connect to Fallback: This option will connect you to the next best available option if you are unable to connect with your preferred protocol.
- Once done, go back to the shared locations tab and connect with your desired location. Upon successful connection, you can see the selected protocol in the Connection Details.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/11342/3372344/After-Protocol-Switch-Connected20230803-69-106c7t2.png)
If you have any questions or are experiencing any issues, please don't hesitate to contact our 24/7 customer support team via live chat or email at support@puredome.com. We're always happy to help!