Create teams, dedicated IP & gateways

To create teams, dedicated IPs, or gateway with PureDome, simply follow our set of step-by-step instructions.

Written By Lorenzo Vincent

Updated at January 29th, 2024

Once you have invited team members, the next step in the onboarding process is to create teams, dedicated IP and gateways for your new team members.  

Teams

The Teams section is where the admin can create various teams, assign and remove members, and manage their dedicated IPs and gateways. To access this section, simply click on the Teams tab.

Create your team

  • To create a team, click the Team Management > Members tab.
  • Click Add New Team.
  • Enter the name of the team and click Create Team. 

Add members to your team

  • To add members to your team, click the Team Management > Members tab.
  • Click the three-dot icon against the team you want to add a member to.
  • Click Manage Members
  • Click Assign Team Member
  • Find the member by email and click Assign.

Remove members from your team

  • To remove members from your team, click the Team Management > Members tab.
  • Click the three-dot icon against the team you want to remove a member from.
  • Click Manage Members
  • Click the three-dot icon against the member you want to remove from your team. 
  • Click Remove Member

Delete your team

  • To delete your team, click the Team Management > Members tab.
  • Click the three-dot icon against the team you wish to delete.
  • Click Delete Team
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Dedicated IP

PureDome's dedicated IP service will provide you with a static IP address that only you can use. This IP will be different from your actual local IP, so you'll still be protected online. All your data traffic will be sent through the dedicated IP without losing any control of your privacy. To access this section, simply click on the Gateways tab.

Create a dedicated IP

  • To create a dedicated IP, click the Gateways > Dedicated IP tab.
  • Click Configure Dedicated IP
  • Choose the country and city for your dedicated IP location and click Create Dedicated IP. 
  • Once done, the dedicated IP will be in deploying mode. This process usually takes 5-10 minutes. You will know the dedicated IP is done deploying when the status says it is active and you see a hostname and IP address next to your dedicated IP.

Assign dedicated IP to a team member

  • To assign a dedicated IP to a team member, click the Gateways > Dedicated IP tab.
  • Click the three-dot icon against the dedicated IP you want to assign a team member to. 
  • Click Assign Dedicated IP
  • Find a team member you wish to assign a dedicated IP to and click Assign Dedicated IP

Remove dedicated IP

  • To remove a dedicated IP, click the Gateways > Dedicated IP tab.
  • Click the three-dot icon against the dedicated IP you wish to remove. 
  • Click Remove Dedicated IP.
  • Click Remove IP. 

Convert dedicated IP to a gateway

  • To convert dedicated IP to a gateway, click the Gateways > Dedicated IP tab. 
  • Click on the Convert to Gateway button. 
  • A pop-up will appear, prompting you to choose the capacity of your gateway.
  • The options for gateway capacities include 50, 100, and 150 concurrent sessions.
  • Choose the gateway capacity you prefer and then click on Apply Changes.
  • A confirmation note will appear, indicating that the change is being processed and advising that converting the dedicated IP to a gateway may take between 12 to 15 minutes. Please note that during this upgrade, the dedicated IP will experience temporary downtime, and ongoing sessions may be interrupted. Click Deploy Now to proceed.
  • You'll be prompted to create a name for your gateway. Enter a name for your gateway and then click on Create Gateway.
  • Upon completion, the gateway will enter the upgrading mode, typically requiring 10 to 15 minutes. Once the upgrade concludes, the IP will no longer be visible in the dedicated IP tab; instead, it will be accessible in the gateway tab, ready to be assigned to a team.
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Gateways

A dedicated gateway server is a server that you've purchased for your team so they can receive a customised host-name that can be used by multiple devices at a single time. By using a dedicated gateway server, all devices will receive the same public IP address.

This is especially useful for businesses because it provides an extra layer of security. If you have a dedicated gateway server, you can be sure that only authorised devices can access your network. You will need to buy a licence for each of your dedicated servers. To access this section, simply click on the Gateways tab.

Create a gateway

  • To create a dedicated gateway, click the Gateways tab. 
  • Click Configure Gateway
  • Enter the name of the gateway, choose a server location and click Create gateway.
  • Once done, the server will be in deploying mode. This process usually takes 5-10 minutes. You will know the server is done deploying when the status says it is active and you see a hostname and IP address next to your dedicated gateway server.

Assign gateway to a team

  • To add a dedicated gateway to a team, click the Team Management > Members tab. 
  • Click the three-dot icon against the team you want to add a dedicated gateway to.
  • Click Manage Gateways
  • Mark check ✅ the dedicated gateway you wish to assign to a team.
  • Click Save

Un-assign gateway from a team

  • To un-assign a dedicated gateway from a team, click the Team Management > Members tab. 
  • Select the team for which you wish to remove the dedicated gateway by clicking on the three-dot icon.
  • Click Manage Gateways. 
  • Uncheck ✅ the dedicated gateway you wish to remove. 
  • Click Save

Remove gateway

  • To remove a gateway, click the Gateways tab.
  • Click the three-dot icon against the gateway you wish to remove. 
  • Click Remove Gateway.

Increase gateway capacity

  • To increase the capacity of the gateway, click the Gateways tab. 
  • Click the three-dot icon next to the gateway for which you intend to increase the capacity.
  • Click Set Gateway Capacity.
  • If you've already obtained a gateway licence with increased capacity, a pop-up box will appear, offering you the option to upgrade to it. Alternatively, if you don't have a higher-capacity licence, you'll be provided with the choice to upgrade using a new gateway licence.
  • Choose the gateway capacity you prefer and then click on Apply Changes.
  • A confirmation note will appear, indicating that the change is being processed and advising that adjusting the gateway's capacity may take between 12 to 15 minutes. Please note that during this upgrade, the gateway will experience temporary downtime, and ongoing sessions may be interrupted. Click Deploy Now to proceed.

Gateway load

  • To view the load and the number of concurrent users connected to the gateway, click the Gateways tab.. 
  • In the gateway section, there is a column labelled Server load. Within this column, you can easily keep track of the number of concurrent users currently connected to the gateway in real time. 

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Note:


Supported app versions for Gateway load:

Windows: v2.2.1.8 and above
macOS: v2.2.3 and above
iOS: v2.2.1 and above
Android: v2.6.45 and above

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If you have any questions or are experiencing any issues, please don't hesitate to contact our 24/7 customer support team via live chat or email at support@puredome.com. We're always happy to help!