If you are a Virgin Media subscriber and having an issue in connecting to VPN then please access your “Virgin Media account”, go to “Websafe option” and “Turn Off Virus safe option” then connect to VPN.
Also, make sure to enable PPTP, L2TP, and IPSec pass-through options from your router.
Please access “Virgin Media Router control panel” then click on “Advanced settings”. Under advance setting there is an option for “Firewall” click on that and select “IPSec, L2TP, and PPTP pass-through” and “save”.
Please use the comment box for your suggestions, feedback, or if you found another workaround for the problem. For additional help, please submit support ticket with errors and screenshots (if possible) or contact our 24/7 live chat.
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