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Windows App Error 5040

Dec 07, 2021
Nov 15, 2022
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Description:

“Oops, something went wrong with the server. Please try another location.  (Error Code 5040)”

Recommended Action:

Switch Protocol

Choosing a right protocol may fix the connection woes. Here is how you can change the VPN protocols.

Recommended Protocol: Wireguard

Have a look at the GIF below 👇

Connect With Different Country or City

You can try connecting with any other location. Have a look at the GIF below to know how you can connect with different Countries and Cities.

Application Reinstallation

If the issue still persist then you can resolve this error by reinstalling your PureVPN application and try restarting your system. Steps you can follow are:

  • Uninstall the PureVPN application.
  • Download the latest version of PureVPN from here.
  • Run the purevpn.exe file to install the application.
  • Open PureVPN and click Connect to make a new connection to your desired location.
If you have followed the above solutions but if you are still unable to connect then contact our Support team immediately by joining us on Chat or by emailing us at [email protected] and our team will get in touch with you right away.

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