Common VPN Errors

This article contains a list of common VPN errors users face. It also contains the solutions of these errors for your convenience.

Written By Fahad Ahmed

Updated at September 13th, 2023

The following list will help you find the solution of whatever common VPN errors you are facing. Below are some common VPN errors.

Error
Solution
5040
  • Switch to a different Protocol via app general settings.
  • Connect to a different Country/City via app location tab.
  • Uninstall and Reinstall PureVPN app.
5027/ 5118
  • Switch to a different Protocol via app general settings.
  • Connect to a different Country/City via app location tab.
5012
  • Switch to a different Protocol via app general settings.
  • Connect to a different Country/City via app location tab.
5111
  • Uninstall and Reinstall PureVPN app.
5112
  • Uninstall and Reinstall PureVPN app.
5110
  • Connect to a different Country/City via app location tab.
5014
  • Enable Automatic Protocol Selection and Connect with a Different Country.
5056
  • Relaunch PureVPN application.
  • Click connect to make a new connection to your desired location.
5068
  • Relaunch PureVPN application.
  • Click connect to make a new connection to your desired location.
5055
  • Relaunch PureVPN application.
  • Click connect to make a new connection to your desired location.
5038
  • There is issue with your account. Please contact our Support Team.
5060/5059
  • Look like your account is disabled/expired. Please contact our Support Team.
403 Forbidden Error
  • This issue can be fixed by creating a manual VPN configuration. 
Error 1 (Unknown Error)
  • Switch to a different Protocol via app general settings.
  • Connect to a different Country/City via app location tab.
5028
  • Initiate a new VPN connection.
5006
  • Logout and Relogin.