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VPN Error 647: The Account is Disabled

Aug 19, 2014
Jun 25, 2019
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Your account can be disabled for following reasons:

  • Excessive Sessions (More than 200 per day as per the policy)
  • Payment Verification (Incomplete/Mismatch Information)
  • Simultaneously connected with more than 5 devices

What are excessive sessions?
Excessive sessions are a nuisance since they create a bottleneck and choke our network, the price of which is paid by other users, and that is completely unacceptable.

What causes excessive sessions?
A user deliberately creates excessive sessions by rapidly connecting and disconnecting VPN to get new IPs. However, sometimes the antivirus on a system causes disconnections, and that too results in excessive sessions.


  • Check your inbox for instructions as an automatic email is sent to user when his/her account is disabled.
  • Submit support ticket
  • Contact us on 24/7 live chat.

Tags: too many connections

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Comments (2 )


  1. PureVPN Team says:


    I am apologies for the inconvenience, In order to help you out, I need to know your PureVPN username. You can share your username with me at [email protected] OR you can join us on 24/7 live chat and we will resolve your issue then and there.

    Thanks for understanding!

  2. ezequiel says:

    hi can you help me when I tray to conect give me this : VPN Error 647. The Account is Disabled.