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Unable to Login

Dec 29, 2021
Sep 26, 2022
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Sometimes, users might face an error while logging in to their desired PureVPN application. This can be easily avoided by remembering to follow the correct login procedure and applying the simple troubleshooting steps below.

Incorrect username or password (1002/ 1003)
  1. Do make sure you are using your PureVPN registered email address to login along with the password setup during the initial purchase process i.e. password on cart.
  2. If you don’t remember the password. Follow this link to reset your password.
  3. You can also login via VPN credentials. Follow this link to find your VPN credentials
Response status code does not indicate success: 429 Too many requests

If you get this error, it’s most likely that your IP address was temporarily blocked after several unsuccessful attempts to log in. Here is how you can solve this:

  1. Switch the network (switch from Wi-Fi to cellular data).
  2. Wait 30-60 minutes. Usually, an IP address is blocked for 30-60 minutes after several unsuccessful login attempts.
  3. Restart your router. If you have a dynamic IP, most likely, you will be assigned a new IP address after that.
If you have followed the above solutions but if you are still unable to connect then contact our Support team immediately by joining us on Chat or by emailing us at [email protected] and our team will get in touch with you right away.

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