Now introducing 7-Day premium trial to work, binge, & stay secure online

PureVPN is now Zero-Log Certified by Altius IT, one of the leading independent US-based Auditors. Read More 

Unable to Connect to the Proxy Server

Jan 20, 2015
Mar 21, 2020
22 Comments
Download PDF

If you’re encountering the “Unable to connect to the proxy server” error while trying to connect to PureVPN, then you should consider changing the proxy settings of your browser.

Kindly follow the steps below:

Google ChromeMozilla Firefox Internet Explorer

1 Click on Menu and select Settings.

1

 

2 Click on Search box and type Proxy then click on Change proxy settings.

2

 

3 Select PureVPN and click on Settings

3

 

4 Select Automatically detect settings, uncheck Use automatic configuration script and uncheck Proxy server then hit OK

4

 

5 Click on LAN settings

5

 

6 Select Automatically detect settings, uncheck Use automatic configuration script and uncheck Proxy server then hit OK and OK again

6

 

Now connect VPN and everything should work fine now.

1 Click on Menu from top and select Options

1

 

2 Click on Advanced then click on Network Tab and click on Settings.

2

 

3 Select Auto-detect proxy settings for this network and hit OK and OK again.

3

 

Now connect VPN and everything should work fine now.

1 Click on Start and select Control Panel

1

 

2 From Control Panel, click on Internet Options.

2

 

3 Select PureVPN and click on Settings

3

4 Select Automatically detect settings, uncheck Use automatic configuration script and uncheck Proxy server then hit OK

4

5 Click on LAN settings

5

 

6 Select Automatically detect settings, uncheck Use automatic configuration script and uncheck Proxy server then hit OK and OK again

6

 

Now connect VPN and everything should work fine now.

Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) or contact our 24/7 live chat.

How helpful did you find this answer?

Comments (22 )

22 Comments

  1. PureVPN Team says:

    Hi,

    Thanks for reaching out. You do not need to worry about anything, all you need is to connect PureVPN and do whatever you want to, you will be 100 percent secure.

    Feel free to contact us if you have further questions!

  2. Hi, i read a review in vpn-providers, that the only way of be secure in web browsers it’s launching it by the purevpn program. ¿You fix the firefox launch or still unable?
    Also a restriction in p2p is of upload or download? ¿I can use torrents like i want?

    Or all what i have to do, it’s turn on, connect and enjoy without think?

  3. PureVPN Team says:

    Hi Kyro,

    Thanks for reaching out. Unfortunately, PureVPN does not offer proxy. We only offer VPN services.

    Let us know if we can help you with anything else!

  4. PureVPN Team says:

    Hi Rebecca,

    I am sorry for the inconvenience. I would suggest you to change network DNS to 8.8.8.8 and 8.8.4.4
    and that should resolve the issue. If you have not changed DNS before then this tutorial will help you
    https://support.purevpn.com/how-to-change-dns-on-mac

    Let me know if you need further assistance!

  5. Rebecca Currence says:

    I am currently unable to connect. I am on a mac running 10.11.4. In firefox i did enable auto detect proxy settings but i cannot pull up webpages still. What do i do?

  6. Kyro says:

    I have to connect through an authenticated proxy, how do I set purevpn to ask me for authentication when it tries to connect?

  7. PureVPN Team says:

    Hi,

    I am sorry that I am not able to understand your question. Can you please elaborate so, I can assist you in better way.

  8. Kittux says:

    Is there a Mac version ?

  9. Mike Kelly says:

    This worked for me.

    • PureVPN Team says:

      Hi Mike,

      I am Glad it worked for you.

      Feel free to contact us if you have any question/suggestion.

  10. PureVPN Team says:

    Hi Pierre,

    Thanks for reaching out to us. You need to enter server address in “Internet address” field, you can enter any server mentioned on this page https://support.purevpn.com/vpn-servers and in destination name you may enter anything like PureVPN PPTP.

    Let me know if you need further help!

  11. Pierre Guimond says:

    am using google chrome and on step 3 it says to select purevpn, but the box is empty/blank if I click on add vpn, What is the Internet address? and Destination name I should enter? Note I have a TP-Link router and windows 10

  12. PureVPN Team says:

    Hi Robin,

    I am sorry for that inconvenience you have faced. Usually, Option comes under “Tools”, I am not sure why it is not available in your system. I would suggest you to send us screenshot on [email protected], so we may help you in better way OR you can also join us on 24/7 live chat. Thanks and have a good day 🙂

  13. PureVPN Team says:

    Hi Robin,

    I would suggest you to check all the extensions you have installed and find out which extension is related to Proxy, Anonymity etc. and uninstall it. I wish i could give you exact answer, but i do not know what extensions you have installed, so i cannot be specific.
    Let me know if there’s any another way i can help.

  14. PureVPN Team says:

    Hi Robin,

    Good day. In this case, I would suggest you to disable that particular extension. Then, you would be able to alter proxy settings.
    Try this and let me know how this works out!

  15. PureVPN Team says:

    Hi Robin,

    Allow me to guide you:

    For Firefox: You can go to Tools>Options>Advance> Network>Settings>Auto Detect Proxy settings for this Network.
    Try this and let me know how this works out, I will be waiting for your precious response 🙂

  16. disqus_yx9sMsVVSq says:

    Firefox 42.0 on a Mac – there isn’t an “options button” as shown above!

  17. disqus_yx9sMsVVSq says:

    I am unable to alter proxy settings in Chrome as they are “being managed by an extension “!