When connectivity or tunnel creation issues arise, you may encounter exceptions that contain specific error codes. Refer to the following list for error code descriptions and potential solutions.
Remember to try one solution at a time and test the Linux App after each step. If the problem persists, move on to the next solution. For further assistance, don't hesitate to join our Live Chat for real-time support.
Error: pure-007
- Description: Distribution not verified
- Solution: Reinstall Linux-App package (latest).
Error: pure-011
Description: Text received on purevpnd is not known
Solution:
- Restart purevpn service using service purevpn restart.
- Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
- Reinstall Linux-App package (latest).
Error: pure-013
Description: Exception while calling locationList API
Solution:
- Check internet connection. Unplug your internet cable and then plug again. Restart purevpn service using service purevpn restart.
- Reinstall Linux-App package (latest).
Error: pure-015
Description: Exception while calling check Update from s3
Solution:
- Check internet connection. Unplug your internet cable and then plug again. Restart purevpn service using service purevpn restart.
- Reinstall Linux-App package (latest).
Error: pure-021
Description: Exception while creating client socket or connecting to daemon socket
Solution:
- Restart purevpn service using service purevpn restart.
- Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges. Restart purevpn service using service purevpn restart.
- Reinstall Linux-App package (latest).
Error: pure-027
Description: Exception while sending message to daemon socket
Solution:
- Restart purevpn service using service purevpn restart.
- Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges. Restart purevpn service using service purevpn restart.
- Reinstall Linux-App package (latest).
Error: pure-039
Description: Exception while calling Login API
Solution:
- Check internet connection. Unplug your internet cable and then plug again.
- Restart purevpn service using service purevpn restart.
- Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
- Reinstall Linux-App package (latest).
Error: pure-040
Description: Exception while connecting vpn
Solution:
- Check internet connection. Unplug your internet cable and then plug again.
- Stop purevpn service using service purevpn stop. Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges. Start purevpn service using service purevpn start.
- Reinstall Linux-App package (latest).
Error: pure-041
Description: Exception while connecting failover
Solution:
- Check internet connection. Unplug your internet cable and then plug again.
- Stop purevpn service using service purevpn stop. Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges. Start purevpn service using service purevpn start.
- Reinstall Linux-App package (latest).
Error: pure-059
Description: Exception while calling account Details API
Solution:
- Check internet connection. Unplug your internet cable and then plug again.
- Restart purevpn service using service purevpn restart.
- Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
- Reinstall Linux-App package (latest).
Error: pure-061
Description: Exception while calling user_pwdAuth API
Solution:
- Check internet connection. Unplug your internet cable and then plug again.
- Restart purevpn service using service purevpn restart.
- Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
- Reinstall Linux-App package (latest).
Error: pure-063
Description: header[code] could not be verified calling user_pwdAuth API
Solution:
- Restart purevpn service using service purevpn restart.
- Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
- Reinstall Linux-App package (latest).
Log Files
It can be categorized into two forms.
Application logs: Contains logs generated by Linux-App if an error is noted at client application due to any functional error.
- Path: ~/.purevpn/vpn.log
Connection logs: Contains logs generated by Linux-App if an error is noted at Daemon during VPN tunnel creation.
- Path: var/ log/ purevpn.log
- To print the content of log files, please refer to the commands below:
- sudo cat / var/ log/ purevpn.log
- sudo cat ~/ .purevpn/ vpn.log