Error Codes - Linux App

If you're experiencing difficulties with error codes on your Linux App, there's no need to worry. Here's a quick guide on resolving them.

Written By Fahad Ahmed

Updated at May 28th, 2024

When connectivity or tunnel creation issues arise, you may encounter exceptions that contain specific error codes. Refer to the following list for error code descriptions and potential solutions.

Remember to try one solution at a time and test the Linux App after each step. If the problem persists, move on to the next solution. For further assistance, don't hesitate to join our Live Chat for real-time support.

Error: pure-007

  • Description: Distribution not verified
  • Solution: Reinstall Linux-App package (latest).
Delete

Error: pure-011

Description: Text received on purevpnd is not known

Solution:

  • Restart purevpn service using service purevpn restart.
  • Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-013

Description: Exception while calling locationList API

Solution:

  • Check internet connection. Unplug your internet cable and then plug again. Restart purevpn service using service purevpn restart.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-015

Description: Exception while calling check Update from s3

Solution:

  • Check internet connection. Unplug your internet cable and then plug again. Restart purevpn service using service purevpn restart.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-021

Description: Exception while creating client socket or connecting to daemon socket

Solution:

  • Restart purevpn service using service purevpn restart.
  • Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges. Restart purevpn service using service purevpn restart.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-027

Description: Exception while sending message to daemon socket

Solution:

  • Restart purevpn service using service purevpn restart.
  • Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges. Restart purevpn service using service purevpn restart.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-039

Description: Exception while calling Login API

Solution: 

  • Check internet connection. Unplug your internet cable and then plug again.
  • Restart purevpn service using service purevpn restart.
  • Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-040

Description: Exception while connecting vpn

Solution:

  • Check internet connection. Unplug your internet cable and then plug again.
  • Stop purevpn service using service purevpn stop. Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges. Start purevpn service using service purevpn start.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-041

Description: Exception while connecting failover

Solution:

  • Check internet connection. Unplug your internet cable and then plug again.
  • Stop purevpn service using service purevpn stop. Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges. Start purevpn service using service purevpn start.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-059

Description: Exception while calling account Details API

Solution:

  • Check internet connection. Unplug your internet cable and then plug again.
  • Restart purevpn service using service purevpn restart.
  • Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-061

Description: Exception while calling user_pwdAuth API

Solution:

  • Check internet connection. Unplug your internet cable and then plug again.
  • Restart purevpn service using service purevpn restart.
  • Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
  • Reinstall Linux-App package (latest).
Delete

Error: pure-063

Description:  header[code] could not be verified calling user_pwdAuth API

Solution:

  • Restart purevpn service using service purevpn restart.
  • Search for purevpn processes using ps -ef | grep purevpn. Kill each purevpn process with sudo privileges.
  • Reinstall Linux-App package (latest).
Delete

Log Files

It can be categorized into two forms.

  • Application logs: Contains logs generated by Linux-App if an error is noted at client application due to any functional error.

  • Path: ~/.purevpn/vpn.log
  • Connection logs: Contains logs generated by Linux-App if an error is noted at Daemon during VPN tunnel creation.

  • Path: var/ log/ purevpn.log
  • To print the content of log files, please refer to the commands below:
  • sudo cat / var/ log/ purevpn.log
  • sudo cat ~/ .purevpn/ vpn.log
Delete