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Starting June 15th, 2021, PureVPN will discontinue offering support for PPTP, L2TP and SSTP protocols on the majority of VPN locations.
However, at the popular request of our users, we will continue to support the following locations for users to connect using PPTP, L2TP and SSTP protocols:
The discontinuation of the said protocols is in three phases. Phase one will initiate on June 15th, phase two on June 28th and phase three on 2nd July.
The decision is taken because these protocols are becoming obsolete and are not subjected to independent audits, whereas the newer protocols have better encryption, reliability and speed.
We are aware that many of our users connect to our service using these protocols, but as their VPN service provider that they rely on to keep their internet encrypted and their online life secured, it is upon us to take tough measures.
PureVPN will support IKEv2, IPSec and OpenVPN (TCP & UDP) as primary protocols on all vpn locations. While PPTP, L2TP and SSTP will be available in Australia, Germany, Netherlands, UK (London only) and USA (selected cities)
For New PureVPN App Users:
Nothing. The new PureVPN app users can continue to use the service without any disruption as our ‘Automatic Protocol Selection’ feature connects you to the best VPN protocol.
For Old PureVPN App Users:
The old PureVPN app users will face auto disconnection if they are connected via PPTP, L2TP, and SSTP protocols. To re-connect, change your protocol to IKEv2, IPSec, or OpenVPN.
For Dedicated IP users:
The discontinuation of PPTP, L2TP and SSTP protocols will have no impact on our Dedicated IP add-on users.
Users connected to any of the locations being discontinued for PPTP, L2TP and SSTP protocols support will face auto-disconnection. To re-connect, they can either;
|United Kingdom (London)||ukl1.pointtoserver.com|
|United States (Illinois)||usil1.pointtoserver.com|
|United States (Texas)||ustx1.pointtoserver.com|
|United States (California)||usca1.pointtoserver.com|
|United States (Florida)||usfl1.pointtoserver.com|
|United States (New York)||usny1.pointtoserver.com|
|United States (Washington DC)||uswdc1.pointtoserver.com|
Or re-configure PureVPN on your device using IKEv2, IPSec or OpenVPN (UDP & TCP) protocols through the setup guides at the end of this article.
We are taking the discontinuation of PPTP, L2TP and SSTP protocols in three phases.
In phase one, PPTP, L2TP, and SSTP protocols will be removed from the following locations on 15th June 2021:
|Switzerland||United Arab Emirates||Chile|
In phase two, PPTP, L2TP, and SSTP protocols will be removed from the following locations on 28th June 2021:
Phase three PPTP, L2TP, and SSTP protocols will be removed from the following locations on July 2nd, 2021:
|Afghanistan||Canada (Vancouver)||New Zealand|
|Bahrain||Ireland||US (New Jersey)|
|Barbados||South Korea||US (Seattle)|
|Bermuda||Latvia||US (San Francisco)|
|British Virgin Islands||Malaysia||Vietnam|
These support guides will help you manually re-configure your routers and internet-enabled devices:
|Arris Router||Tenda Router|
|Belkin Router||TRENDnet Router|
|LinkSys Router||Totolink Router|
|Dlink Router||TP Link Router|
|Draytek Router||Zyxel Router|
|Sitecom Gigabit Router|
Other Internet Devices:
In case you have questions, connect with our 24/7 Customer Support Team.
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