**Important Announcement** Starting June 15th, 2021, we are discontinuing PPTP, L2TP, and SSTP protocol support. See how it will impact your PureVPN experience. Read More >

Discontinuing PPTP, L2TP, and SSTP Protocols

Jun 11, 2021
Jun 13, 2021
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*Important Announcement* – We are discontinuing PPTP, L2TP, and SSTP Protocols

Starting June 15th, 2021, PureVPN will discontinue offering support for PPTP, L2TP and SSTP protocols on the majority of VPN locations.

However, at the popular request of our users, we will continue to support the following locations for users to connect using PPTP, L2TP and SSTP protocols:

  • Australia: Sydney
  • Germany
  • Netherlands
  • United Kingdom: London
  • United States: Texas, California, Florida, New York, Washington DC and Illinois.

The discontinuation of the said protocols is in three phases. Phase one will initiate on June 15th, phase two on June 28th and phase three on 2nd July.

Why did we decide to discontinue PPTP, L2TP and SSTP protocols?

The decision is taken because these protocols are becoming obsolete and are not subjected to independent audits, whereas the newer protocols have better encryption, reliability and speed.

We are aware that many of our users connect to our service using these protocols, but as their VPN service provider that they rely on to keep their internet encrypted and their online life secured, it is upon us to take tough measures.

What protocols are we supporting?

PureVPN will support IKEv2, IPSec and OpenVPN (TCP & UDP) as primary protocols on all vpn locations. While PPTP, L2TP and SSTP will be available in Australia, Germany, Netherlands, UK (London only) and USA (selected cities)

How does the discontinuation of PPTP, L2TP and SSTP impact your PureVPN experience?


For New PureVPN App Users:

Nothing. The new PureVPN app users can continue to use the service without any disruption as our ‘Automatic Protocol Selection’ feature connects you to the best VPN protocol.

For Old PureVPN App Users:

The old PureVPN app users will face auto disconnection if they are connected via PPTP, L2TP, and SSTP protocols. To re-connect, change your protocol to IKEv2, IPSec, or OpenVPN.

For Dedicated IP users:

The discontinuation of PPTP, L2TP and SSTP protocols will have no impact on our Dedicated IP add-on users.

For users who connect PureVPN through routers and internet-enabled devices:

Users connected to any of the locations being discontinued for PPTP, L2TP and SSTP protocols support will face auto-disconnection. To re-connect, they can either;

  • Connect to one of the five locations that still support PPTP. L2TP and SSTP protocols. You can use the following DNS hostnames to re-connect:
Australia (Sydney)au-sd1.pointtoserver.com
Germanyde1.pointtoserver.com
Netherlandsnl1.pointtoserver.com
United Kingdom (London)ukl1.pointtoserver.com
United States (Illinois)usil1.pointtoserver.com
United States (Texas)ustx1.pointtoserver.com
United States (California)usca1.pointtoserver.com
United States (Florida)usfl1.pointtoserver.com
United States (New York)usny1.pointtoserver.com
United States (Washington DC)uswdc1.pointtoserver.com

Or re-configure PureVPN on your device using IKEv2, IPSec or OpenVPN (UDP & TCP) protocols through the setup guides at the end of this article.

The protocol discontinuation schedule:

We are taking the discontinuation of PPTP, L2TP and SSTP protocols in three phases. 

In phase one, PPTP, L2TP, and SSTP protocols will be removed from the following locations on 15th June 2021:

SwitzerlandUnited Arab EmiratesChile
FinlandUK (Manchester)Nigeria
BulgariaBelgiumBrazil
HungaryDenmarkJapan
PolandFranceNorway
KenyaSouth Africa


In phase two, PPTP, L2TP, and SSTP protocols will be removed from the following locations on 28th June 2021:

SingaporeSpainTaiwan
AustriaAlbaniaPhilippines
Czech RepublicIndonesiaPortugal
RomaniaMoldovaSweden
TurkeySlovakia


Phase three PPTP, L2TP, and SSTP protocols will be removed from the following locations on July 2nd, 2021:

AfghanistanCanada (Vancouver)New Zealand
AlgeriaCayman IslandsOman
AngolaCosta RicaPanama
ArgentinaCyprusPuerto Rico
ArubaEgyptRussia
Australia (Brisbane)EstoniaSerbia
Australia (Melbourne)GreeceThailand
Australia (Perth)IcelandUkraine
BahamasIndiaUS (Atlanta)
BahrainIrelandUS (New Jersey)
BangladeshItalyUS (Phoenix)
BarbadosSouth KoreaUS (Seattle)
BermudaLatviaUS (San Francisco)
BruneiLithuaniaUS (Utah)
BoliviaLuxembourgUS (Virginia)
British Virgin IslandsMalaysiaVietnam
Canada (Quebec)Mexico
Canada (Toronto)Monaco

Setup Guides

These support guides will help you manually re-configure your routers and internet-enabled devices:


Routers:

Arris RouterTenda Router
Belkin RouterTRENDnet Router
LinkSys RouterTotolink Router
Dlink RouterTP Link Router
Draytek RouterZyxel Router
Sitecom Gigabit Router


Other Internet Devices:

BoxeeBox Qnap
FreeBox Raspberry Pi
KODI Gaming Consoles
OpenElec

In case you have questions, connect with our 24/7 Customer Support Team.

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