Manage Help Section - PureVPN Windows App

If you're seeking assistance, we've got you covered with our latest application that includes a dedicated Help section.

Written By Lorenzo Vincent

Updated at September 20th, 2023

Here's what you can do within the Help section:

  • Troubleshoot: Find solutions to common issues and resolve any problems you may encounter.
  • Join Live Chat: Connect with a support representative in real-time to get immediate help.
  • Create a Support Ticket: Submit a support ticket to get personalized assistance for your specific concerns.
  • Share Suggestions: Provide feedback or suggestions to help us improve our application.
  • Read FAQs: Access frequently asked questions to find answers to common queries.
  • Community Support: Engage with the community to seek advice or share knowledge.
  • Leave Feedback: Share your thoughts and opinions with us.

To access the Help section, simply follow these instructions and get the assistance you need. We're here to support you every step of the way.


Looking for answers to your frequently asked questions about the PureVPN app? Find comprehensive information and solutions to common queries in our FAQ section. Discover how to optimize your VPN experience and resolve any concerns with PureVPN's user-friendly application.

  • Click the Help icon from the left panel of the PureVPN app.

  • You will be able to see and read FAQs.


Create a support ticket

To contact our support team and open a support ticket, simply access the PureVPN app and follow the instructions provided below. Our dedicated 24/7 support heroes will promptly assist you with any queries or concerns you may have.

  • Click the Help icon from the left panel of the PureVPN app.

  • Click Create Support Ticket tab.

  • Once done, your request will be forwarded to the support team and they will get back to you as soon as possible.

Join live chat

Looking to converse with an agent for any issue related to the PureVPN app. Here’s how you can proceed.

  • Click the Help icon from the left panel of the PureVPN app.

  • Click Live Chat tab to start a conversation.
  • You will be redirected to the browser and a chat window will open on your browser.