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Manage Help Section

Apr 22, 2022
Mar 21, 2023
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Looking to get help? Well we have got you covered. With our latest application we have added a Help section which allows you the access to do the following:

  1. Faqs
  2. Create a Support Ticket
  3. Join Live Chat
  4. Reddit
  5. Ideas Forum
FAQs

Get to know more about PureVPN by checking out the FAQ’s section in the PureVPN application.

How do you do it? Follow the instructions below 👇

  • Click the Support icon from the left panel of the PureVPN app.
  • Under the Quick Support tab, you will be able to see and read Frequently asked questions.
Create a Support Ticket

You can contact our support team via app and open a support ticket. Our  24/7 support heroes will reach out to you instantly. 

How to do it? Follow the instructions below 👇

  • Click the Support icon from the left panel of the PureVPN app.
  • Under the Quick Support tab, you will be able to see create support ticket. Click the Create Support Ticket to raise a ticket.
  • Type in your query in the box.

Once done click Submit ticket and a pop-up will appear confirming your ticket number.

Join Live Chat

Looking to converse with an agent for any issue related to the PureVPN app. Here’s how you can proceed.

  • Click the Support icon from the left panel of the PureVPN app.
  • Under the Quick Support tab, you will be able to see live chat. Click the Live Chat to start a new conversation.
  • Click Live Chat tab and your chat will begin on your default browser.
Reddit

PureVPN’s reddit community is a great place to get answers to your questions and find solutions to your problems. Our experts will answer your questions and provide solutions to your problems. You can also ask questions or post about anything!

To access PureVPN’s reddit community, follow the instructions below 👇

  • Click on the Support icon from the left panel of the PureVPN app.
  • Under the Quick Support tab, you will be able to see Feedback. Click on the join PureVPN on Reddit.
  • Click on the reddit, and you will be redirected to PureVPN’s reddit community page.
Ideas Forum

If you have any suggestions on how we could improve, we would greatly appreciate your input! Please join our ideas forum and share your ideas with us.

Not sure how to access PureVPN’s ideas forum? Follow the instructions below 👇

  • Click on the Support icon from the left panel of the PureVPN app.
  • Under the Quick Support tab, you will be able to see Feedback. Click on the join PureVPN Ideas Forum.
  • Click on the ideas forum, and you will be redirected to PureVPN’s Ideas forum page.
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