Enjoy access to a high-quality VPN, social media privacy tool, password manager, and data encryption tool all at once. Get PureMAX
How to Give Your VPN Speed a Turbo Boost?
Not being able to access content is a pain and a slow connection increases it. However, with the help of PureVPN you can get rid of these pains once and for all. The speed of your VPN connection depends on many factors, including the bandwidth, distance to and from the server, etc. and these factors are well-beyond the reach of any VPN provider.
Why does the speed drop?
A VPN connection is generally slow because of all the added security, protocols and encryption carried out on end-to-end basis. This is done for the security of your data.
How can you improve speed?
If you are experiencing speed slower than usual, then you can take some steps to improve the situation.
Before we jump into the troubleshooting, we would suggest you to once try run a speed test on your device to find the variance between the speed of without VPN connection and with VPN connection. Click 👉 here to find out how to conduct speedtest properly.
To fix the Speed issue there are multiple steps that you can try lets discuss them one by one.
We are sorry for the inconvenience. Kindly share the purpose of using vpn so we may suggest you how to get the best speed.
tried different vpn, this one works but not faster compare with the free one. have no reason to pay for a slow vpn.
my speed dropped to one meg I had 20 before and using for streaming movies , whats the problem
We are sorry for the inconvenience. You are suggested to try other protocols OR change server this should help.
If you still face any issue then feel free to join us on 24/7 live chat!
I asked purevpn to do remote assistance for a while, finally today it was done through teamviewer and it worked wonderfully, problem solved in less than 5 minutes, I hope it becomes the normal way. I have been assisted by Orton, first time somebody accepted to remotely connect to my computer. It made a massive difference to me and it saves your time as well. Today’s session with Orton has been probably the best ever. I do a lot of business online, not being able to connect through VPN can really cost me. Please offer remote assistance a normal option
Thanks for your precious feedback. Usually, most issues are resolved via Live chat. However, if a problem persists then we do offer ‘Remote Assistance’ as our main objective is to assist our valued users like you and we try every method we can to resolve queries.
If you ever need any assistance in future, feel free to reach out 🙂
We apologies for the inconvenience. We request you to please join us on on our Skype support, dedicated for our China users and we will help you get connected.
Skype ID: purevpn.support
Looking forward to hear from you!
Hey, I’ve been having problems with PureVPN and I keep getting the same error over and over again. I’ve tried changing protocols and server locations and nothing changed. I live in China where I desperately need a VPN to do pretty much everything and I’m unable to. Please help!
Can you please add a “Torrenting” purpose to the PureVPN app. I don’t care what server I connect to, I just want to connect to the fastest one for torrenting purposes. It’s literally the only reason I use a VPN and I’m sure the same goes for many others as well.
I paid for a year upfront to use PureVPN for torrenting, then you guys came out and changed what servers allow torrenting, so it’s become an issue for me. I’d appreciate something like what I described being implemented, thanks.
edit: Oh wow, you guys already did this! Thanks!
We apologies for the inconvenience. As you know speed depends on many factors so we request you to join us on live chat where we will try different options to improve your speed.
Looking forward to hear from you!
I live in China and my internet speed was close to 30Mbps but I could only get horrible 2.9Mbps download speed when connected to a Singapore VPN server. I have tried other closest VPN servers in Australia and Malaysia and the fastest at best that I could get was only 13-14Mbps. I have already tried open DNS but to no avail. Any suggestions to make my connection faster to at least be close to maximize my existing internet speed. Please kindly provide a fast server in Singapore. Is there an address that I could use to find the fastest servers in Singapore?
The Internet speed test is over 10 mbps, however when I’m using a torrent client the speed with PureVPN is always lower than 5 mbps. Some ideas how to improve the speed?
We are sorry for the inconvenience. We would recommend you to connect with Germany or Netherlands servers then check, it should improve speed.
Let us know if you have further questions!
How to solve this problem? Support guy keeps giving me the same crappy answer like uninstall the beta version and use the old one. If i wanna use the one then why would i ask for support? Why do u release the new version and ask me to use the old version? It doesn’t make any sense.
We really apologies for the inconvenience. We have received few complaints about this error and our developers are working hard to fix it as soon as possible. Meanwhile you are requested to install previous version of our app.
Thanks for understanding!
We are sorry for the inconvenience. Kindly connect with these servers one by one and check if your speed has improved:
Asia Pacific: online-gaming-ap.pointtoserver.com
Looking forward to your positive feedback!
I bought the 3-day trial to find out if I can stream some gameplays on twitch.I live in Greece and the upload speed is never over 0.80 mbps so i wanted to try the PureVPN to improve it.Once I downloaded i get 120 ping and 0.60 mbps up it terrible how can i get more?
Thanks for reaching out. Its a good question, allow me to explain: Whenever you run Speed test tool, it upload and download a file to check the speed in this process in result PureVPN Speed graph goes up, as a file is uploaded and downloaded by speed test tool.
Hope this answers your query, if you still have any question, feel free to drop us a line!
I am experiencing a problem with the connection. I use the VPN to watch
italian sports. When I perform a speed test both PPTP and L2TP they have
increased speed when the VPN connection is on and I really see on the
PureVPN window that the Mbs are increasing when performing the test. As
soon as test stops the Mbs drop suddenly. I am experiencing the same
problem with both a Windows laptop and an Ipad.
Thank you for your help.
I am sorry that you are still facing this issue. Kindly connect with this server and let us know if it has made any difference.
Server address: purep2p.ptoserver.com
Thanks for reaching out to us. You can try all protocols including OpenVPN and check which gives best speed.
Feel free to contact us if you have further question!
Is OpenVPN still available as an option? I only see PPTP and L2TP
I would suggest you to connect with Netherlands or Germany servers. You can find server addresses at this page https://support.purevpn.com/vpn-servers
Let me know if your speed has improved or not, I will be waiting for your precious response!
No it’s the same. That servers are perfect normally, but often in the evening (specially saturday and sunday) the speed drops down and is not stable.
I am sorry for the inconvenience. Kindly tell the purpose of using VPN and your device so I can assist you in better way.
p2p and streaming. I use mac
I have a speed reduction above all in the evening with vpn. My speed without vpn is 15mb also in the evening. Do you have some server suggestion for increase the speed? I live in europe. thanks
I am sorry for the inconvenience. You can connect with Australian servers au-sd.pointtoserver.com or au-pe1.pointtoserver.com
Feel free to contact us if you have further question/suggestion!
recently my speed has dropped from 2.5MB per second down to 12KBps. I have tried multiple servers. its almost like i am being limited
I aplogies for the inconvenience. I would suggest you to connect with mt.pointtoserver.com server and let me know if it helps.
I will be waiting for your precious feedback.
I am sorry for the inconvenience. I would suggest you to connect with mt.pointtoserver.com server and let me know if it helps.
I will be waiting for your precious feedback.
Hi, I am using VPN to stream my home TV provider (GO Malta) while abroad at work via their web remote service. The VPN connection to Malta has a download speed of 1,35 Mbps while with PureVPN switched off the speed is 13.85 Mbps. This is totally avoiding any streaming. Is there any idea, plan or suggestion from PureVPN to increase download speed from Malta?
Hi, I am working abroad and the main use of VPN is now to access the remote services of my TV service in Malta (GO). Selecting VPN in Malta the remote service is very slow and do not stream at all (tvanywhere.go.com.mt). Tested speed, 13,82 Mbps with no VPN, 1,35 Mbps with VPN Malta. Is there anything PureVPN can suggest me to be able to see my remote TV account?
Hi, I just bought the service and am in Australia, bought the service because it said it had an Australian server. But I can’t find one when connecting. Closest is Malaysia and it’s about 8mb slower than my connection speed without using a VPN. Does anyone know how I can fix this problem?
We can surely help you out, i would suggest you to join us on live chat, so we may assist you in better way.
Thanks and have a Great day!
did you get a resolution?? I have same issue