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How to change protocol in PureVPN Firestick App
Not satisfied with your current protocol selection? Now you have multiple security protocols to connect with. Here’s how you can proceed.
- Tap the Hamburger icon (≡) from the top left.
- Tap Settings.
- Tap Advanced.
- Tap Connection Protocol.
- Toggle Automatic selection, which will prompt a popup. Tap OK on the popup, and then choose your preferred protocol from the options provided.
Comments (75 )
Can you choose specific Cities in Amazon app? On the Windows browser, I can choose country, and then a number of cities (especially in the US).
I’m trying to access location specific items (i.e. I need to log specifically in to a server with IP in New York City).
I can in windows. Is that acessible on Fire TV?
Hey Jeff,
Unfortunately we do not have the same option for FireTV at the moment.
I did the setup as shown. I am not getting a IP address for the country.
How do I select my package??
if you are having trouble connecting to your pure vpn app after you have it on firestick…
https://www.youtube.com/watch?v=HSzvQ8evZu0
this gives you the mouse curser on firestick straight from your fire tv remote, no messing about and no android phone/tablet needed also no computer needed either.
i see loads of people having trouble using the mouse app that pure vpn are suggesting to everyone
just used this myself and its works fine 5 minute tutorial and your done
hope this helps some people
for anyone having a problem with the mouse cursor
https://www.youtube.com/watch?v=HSzvQ8evZu0
Thank you Jake for sharing this – it was the only way I could gain access to the Login settings. Now up and running 🙂
Mouse Toggle APK
http://overdose.srve.io/stick/mousetoggle.apk
This can be loaded in ES File Explorer
Thank you newtechevolution
Thanks for reaching out. You should change it to a location where your Amazon account is registered.
Do I have to change account to USA as I don’t want it to watch Netflix?
We are sorry for the inconvenience. Our team is assisting you on email, hope this helps…
I have borrowed an android phone and downloaded the Firetv launcher but when the app tells me that I need to upgrade to pro in order to use the mouse function there is no link to an upgrade page. How do I upgrade to the pro version please?
Thanks for reaching out. You can setup PureVPN on Router and then you will be able access VPN connection on Fire TV.
Hope this helps, feel free to join us on 24/7 live chat if you need further assistance!
Thank you for that info. I have borrowed an android phone and installed the Firetv Launcher, however, when I try to use the mouse function it says that I have to update to the pro version of the app but there is no link to a purchase page/site nor is there a pro version of the app in the Google play store.
Could you please advise how to either upgrade or purchase the pro version please?
Many thanks
Anyone know how to upgrade Android App ‘Firetv Launcher’ to Pro version? Unable to use mouse feature without upgrading but don’t see how, and I do not want to install PureVPN on my router, just my firestick.
I have an iPhone, not an android phone, so am unable to use the Firetv launcher. What am I to do as I have already purchased your vpn.
I would like to get purevpn working on my firestick I have side loaded both below with no joy as my remote wont pass skip-done
Thanks for reaching out. Kindly install this free app, it will help you navigate your mouse on Firestick easily
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and do let us know if it works out!
We are sorry for the inconvenience. You can setup PureVPN on your Router and then can access Fire Stick easily.
If you would like to connect firestick with PureVPN app then you can try this app, it is free https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and let us know if you are successfully connected.
We will also try to work on our App compatibility, thanks for understanding!
As I said
a.) The app does not work
b.) The app to use the mouse button is not free.
For everyone else on this forum, wasting their time with this support. An alternative to the junk produced by PureVPN is to use “OpenVPN Connect”. Its a pain to setup but useable… https://play.google.com/store/apps/details?id=net.openvpn.openvpn&hl=en_GB
The PureVPN instructions for setting this up are here –
https://support.purevpn.com/android-openvpn-manual-configuration
The OpenVPN Profiles for Pure VPN are here –
https://s3-us-west-1.amazonaws.com/heartbleed/android/Android+OpenVPN.zip
You will need to extract the tcp/udp profiles and copy them to your kindle fire stick / tv. There are many ways to do this, but if you are using an Android phone/tablet then you can use
https://play.google.com/store/apps/details?id=mobi.koni.appstofiretv&hl=en_GB
This app is FREE to download, but you cannot use it to login to your Pvpn account – you should know that there are massive problems with this app. You should stop recommended the app and fix YOUR app.
We are sorry for the inconvenience. We have not worked on App compatibility with Fire stick yet and we will try to focus on this area on future, otherwise our app works absolutely fine on Android devices.
For now, we would suggest you to configure PureVPN on router this way you will be easily able to access Firestick.
Hope this helps, let us know if we can assist you further!
We are sorry for the inconvenience. Can you kindly confirm us how you connected PureVPN via app OR router? so we may assist you accordingly.
Thanks for being patient!
Thanks for reaching out. Once you click on ‘PureVPN’ in favorites then it routes you to a blank page and simultaneously starts downloading app in background, you can verify via notifications. Make sure to check the download folder to find PureVPN app.
Hope this works, let us know if you still face any issue!
I am encountering similar problems as below and unable to get ES File Explorer to install PureVPN app on Fire TV (Box – not stick). ES File Explorer is only showing a blank web page rather than a download and install option (My Kodi Favorite to download and install works OK). The URL I am using is “https://s3.amazonaws.com/purevpn/androidapp/app-release.apk” (excluding “). Please advise how to correct.
We are sorry for the inconvenience. Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and update us with your feedback!
https://www.youtube.com/watch?v=HSzvQ8evZu0
We are sorry for the inconvenience. Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and update us with your precious feedback!
Hi,
We are sorry for the inconvenience. Kindly make sure to use this link in ‘path’ https://s3.amazonaws.com/purevpn/androidapp/app-release.apk
And then your added name should be visible in settings menu.
Hope this helps!
Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Hope this helps, feel free to reach out if you still face any issue!
Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and let us know if it helps.
Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and update us with your precious feedback!
Hi,
Thanks for reaching out. If you are connected to PureVPN then it should work fine, even in case the IP is not changed in app. You should open an IP location website on browser to verify.
Let us know if you still face any issue!
No I was not able to get PureVPN to work on my Firestick. The IP of my Firestick doesn’t change when connected, and no matter what server I pick, it always “Says” it connected to a server in the USA but after checking the IP it remains the same. I’ve tested multiple IP Checking sites as well just to be sure.
Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and let us know you are able to move cursor!
Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and update us with your precious feedback!
Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and let us know if it helps out!
Hi,
Thanks for reaching. The name you have added in ‘Favorite’ should be visible in ‘Settings’ in left menu.
Let us know if you have further questions!
Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and let us know if it helps!
Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Do let us know if it helps!
This does not work. The app requires purchasing to get the mouse buttons to work. Please can you just fix your app?
I’ve installed PureVPN on my firestick, wish I didn’t have to purchase a mouse app to use it. I connected to a server and my screen shows VPN Connected but is not giving me a new IP number…
Just paid for 2 years worth. I hope this is just a glitch and easily fixable. Also it would be nice if the app was a little more native to the FireSticks and not stretched from portrait to landscape.
Thank you
Hi,
It seems that you are unable move your cursor with Fire Stick If this is the case then I would suggest you to keep moving and tapping your cursor on screen even though you can’t see it on screen but cursor should be moving.
Let me know if this works out!
does NOT work for me either
unable to click Done button
i can move thru different intro screens but there is no new screen that asks for the username and password
This doesn’t work. How can I get passed this to the login screen.
This method isn’t working for me. Do we have a solution to figure out how to advance from the intro screen where I cannot click the “done” tab?
I’m having the same problem and I cant select the done button in the top right corner.
unable to move cursor so cannot install software
cant make this work…..any other solution?
I also have this problem and cant seem to get around it. Any other suggestions?
I have the same issue and cant seem to get around it. Any other suggestions?
Did this get worked out. I have loaded PureVPN but it shows the tutorial pages and I can move forward and backward through them, but cannot select DONE.
Hi,
Cannot get the cursor to move to ‘skip’ or ‘Done’ with Fire tv remote, have been trying for hours! Has anyone found a solution to this?
Same thing is happening here. Been trying more than 30 min and I could not select skip or done. Please help! I subscribed your service to mainly use it on firestick, and it does not work!
same problem!!!!
The problem is that your app developer improperly labeled and coded the login button to not receive the indexed tab from “signup” to “login”. Spend the money like we did on your service and get the app fixed please 🙂
Hi,
Thanks for reaching out. You can install our app by following these steps:
Step 1: Go into Firestick Settings / System / Developer Options / turn on Apps from unknown sources and ADB Debugging (optional).
Step 2: Stay within System settings and go to “About” link. Scroll down and click the button “Check for System Update” and apply any updates that are available.
Step 3: Install ES File Explorer which is a free download from the Amazon App Store.
Step 4: Create a favorite shortcut within ES File Explorer to https://s3.amazonaws.com/purevpn/androidapp/app-release.apk. Click this favorite and install PureVPN Android client by clicking the link within the ES File Explorer Browser Step
Step 5: Launch the PureVPN App and select login option. ( you will see this option below Sign up button)
Step 6: Enter your VPN username and password to login
Step 7: Select any mode of your choice.
Step 8: Tap green plug to proceed.
Step 9: Choose your desired country.
Step 10: An allow connection message will prompt click ok to proceed and your VPN connection will be established.
Try this and let us know if it works out!
I can’t select ‘skip’ or ‘done’ in the opening screen to advance.
same problem
Hi,
Trying this method to add purevpn to my Amazon firetv stick. When selecting the created favorite, Es File Explorer is presenting me with a blank web page rather than offering me an instal link. Other favorites, e.g Kodi, are accessing the web ok so I have connectivity.
Any advise?
By the way, I cannot work out how to edit the favorite ( just to check I entered the correct url).
Rgds
Stuart
Hi There
the link that you ask to favourite doesn’t seem to come up in ES file explorer?
Is it still active?
Or has the address changed?
Having issues getting past step 4. what link should I be adding with ES Explorer?
Thanks for reaching out. You can add this link:
https://s3.amazonaws.com/purevpn/androidapp/app-release.apk
Moreover, you may not see your ‘Mouse Cursor’ on screen if you face this issue then you should install this app
https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en
Try this and do let us know if you are able to connect successfully.
Looking forward to hear from you!
Hi, I would like to setup PureVPN directly on the Fire TV Stick instead of my home router. Is there a way to do so? I already payed the 2 year subscription and I am using the VPN on iPhone and WIndows with those installers. My Fire TV Stick is already rooted by the way. Is there a .apk I can sideload to configure this? Thanks
Hi Dave,
Thanks for reaching out to us. If you already have UK amazon account then you do not need to change location, but if you want to access content of any other country, Let’s say US, so then you need to change your account settings to US. Let me know if you need further help.
Have a great day 🙂
Hi I am pretty new to this and although the instruction appear to be clear, I am having problems following them.
1. Is it correct that I need to access my normal UK Amazon account on say my laptop or Mac.
2. Is it correct that I have to change my account settings to uk and put in fake details. This will make future purchases through Amazon impossible.
Thanks.
Hi,
When you move your cursor with Fire Stick, you can’t see the cursor on screen although it is moving, this is an issue with fire stick, I would suggest you to keep moving and tapping your cursor on screen. Let me know if this works out!
This method is not working. any other suggestions
Hi Sean,
Yes, you need to root the device. Let me know if there’s anything else I can help with.
Have a good day!
Well, good to get this info after thinking that it just works via your linked *.APK… Now I already have the contract and don’t really want to root my device because of warranty.
Anyway, as I thought it would work without root, I installed the App recently on my FireTV stick, but I can’t control it. The only button it accepts is the “OK/Enter” button.
That means:
After installing the app asks for the login data and gives me the choice between “Free account (upper button on the screen)” and “paid account (lower button on screen”.
As I have a paid account I want to choose the lower button for logging in, but the App doesn’t react on the cursor down of my FireTV Remote. It ony reacts on “Enter/OK”-button or “Back”-button. So how do you suppose to navigate in your provided “PureVPN_V_3.0.2+Kindle.apk” ?
Hi,
It is not necessary to select account to US , you can set it to any country, in your case you can set it to Switzerland.
If you have any further question, feel free to write us.
Have a good day!
Could you please explain why I do have to do the first step (setting account to US)?
What if I want to have swiss vpn server… do I still have to set my account to US first?
Thanks in advance 🙂
I was about to open a ticket, but this article was really helpful in setting up my Fire TV. Neatly explained.
Hi Ali,
I am Glad, you did not need to open a ticket and set up Fire TV by using this guide. Our aim is to make things easier and quicker for our valued users like you and it seems that we are getting some success.
Let me know if you need additional help, have a great day!
You are suggested to download the apk file from here and connect VPN