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How to change protocol in PureVPN Firestick App

Feb 02, 2015
May 18, 2023
75 Comments
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Not satisfied with your current protocol selection? Now you have multiple security protocols to connect with. Here’s how you can proceed.

  • Tap the Hamburger icon (≡) from the top left.
  • Tap Settings.
  • Tap Advanced.
  • Tap Connection Protocol.
  • Toggle Automatic selection, which will prompt a popup. Tap OK on the popup, and then choose your preferred protocol from the options provided.

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Comments (75 )

75 Comments

  1. Jeff T says:

    Can you choose specific Cities in Amazon app? On the Windows browser, I can choose country, and then a number of cities (especially in the US).

    I’m trying to access location specific items (i.e. I need to log specifically in to a server with IP in New York City).

    I can in windows. Is that acessible on Fire TV?

  2. Donald Anderson says:

    I did the setup as shown. I am not getting a IP address for the country.

  3. Tina says:

    How do I select my package??

  4. Josh Keachie says:

    if you are having trouble connecting to your pure vpn app after you have it on firestick…

    https://www.youtube.com/watch?v=HSzvQ8evZu0

    this gives you the mouse curser on firestick straight from your fire tv remote, no messing about and no android phone/tablet needed also no computer needed either.

    i see loads of people having trouble using the mouse app that pure vpn are suggesting to everyone

    just used this myself and its works fine 5 minute tutorial and your done

    hope this helps some people

  5. Jake Leister says:

    for anyone having a problem with the mouse cursor

    https://www.youtube.com/watch?v=HSzvQ8evZu0

    • Sarah Neale says:

      Thank you Jake for sharing this – it was the only way I could gain access to the Login settings. Now up and running 🙂

  6. Robert Workmon says:

    Mouse Toggle APK
    http://overdose.srve.io/stick/mousetoggle.apk
    This can be loaded in ES File Explorer
    Thank you newtechevolution

  7. PureVPN Team says:

    Thanks for reaching out. You should change it to a location where your Amazon account is registered.

  8. Matt Gupwell says:

    Do I have to change account to USA as I don’t want it to watch Netflix?

  9. PureVPN Team says:

    We are sorry for the inconvenience. Our team is assisting you on email, hope this helps…

  10. spenbeck says:

    I have borrowed an android phone and downloaded the Firetv launcher but when the app tells me that I need to upgrade to pro in order to use the mouse function there is no link to an upgrade page. How do I upgrade to the pro version please?

  11. PureVPN Team says:

    Thanks for reaching out. You can setup PureVPN on Router and then you will be able access VPN connection on Fire TV.

    Hope this helps, feel free to join us on 24/7 live chat if you need further assistance!

    • spenbeck says:

      Thank you for that info. I have borrowed an android phone and installed the Firetv Launcher, however, when I try to use the mouse function it says that I have to update to the pro version of the app but there is no link to a purchase page/site nor is there a pro version of the app in the Google play store.
      Could you please advise how to either upgrade or purchase the pro version please?
      Many thanks

    • spenbeck says:

      Anyone know how to upgrade Android App ‘Firetv Launcher’ to Pro version? Unable to use mouse feature without upgrading but don’t see how, and I do not want to install PureVPN on my router, just my firestick.

  12. spenbeck says:

    I have an iPhone, not an android phone, so am unable to use the Firetv launcher. What am I to do as I have already purchased your vpn.

  13. Ken Crockett says:

    I would like to get purevpn working on my firestick I have side loaded both below with no joy as my remote wont pass skip-done

  14. PureVPN Team says:

    We are sorry for the inconvenience. You can setup PureVPN on your Router and then can access Fire Stick easily.

    If you would like to connect firestick with PureVPN app then you can try this app, it is free https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and let us know if you are successfully connected.

    We will also try to work on our App compatibility, thanks for understanding!

  15. PureVPN Team says:

    We are sorry for the inconvenience. Can you kindly confirm us how you connected PureVPN via app OR router? so we may assist you accordingly.

    Thanks for being patient!

  16. PureVPN Team says:

    Thanks for reaching out. Once you click on ‘PureVPN’ in favorites then it routes you to a blank page and simultaneously starts downloading app in background, you can verify via notifications. Make sure to check the download folder to find PureVPN app.

    Hope this works, let us know if you still face any issue!

  17. John Stewart says:

    I am encountering similar problems as below and unable to get ES File Explorer to install PureVPN app on Fire TV (Box – not stick). ES File Explorer is only showing a blank web page rather than a download and install option (My Kodi Favorite to download and install works OK). The URL I am using is “https://s3.amazonaws.com/purevpn/androidapp/app-release.apk” (excluding “). Please advise how to correct.

  18. PureVPN Team says:

    We are sorry for the inconvenience. Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and update us with your feedback!

  19. PureVPN Team says:

    We are sorry for the inconvenience. Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.
    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and update us with your precious feedback!

  20. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. Kindly make sure to use this link in ‘path’ https://s3.amazonaws.com/purevpn/androidapp/app-release.apk

    And then your added name should be visible in settings menu.

    Hope this helps!

  21. PureVPN Team says:

    Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Hope this helps, feel free to reach out if you still face any issue!

  22. PureVPN Team says:

    Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and let us know if it helps.

  23. PureVPN Team says:

    Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and update us with your precious feedback!

  24. PureVPN Team says:

    Hi,

    Thanks for reaching out. If you are connected to PureVPN then it should work fine, even in case the IP is not changed in app. You should open an IP location website on browser to verify.

    Let us know if you still face any issue!

    • ronniev says:

      No I was not able to get PureVPN to work on my Firestick. The IP of my Firestick doesn’t change when connected, and no matter what server I pick, it always “Says” it connected to a server in the USA but after checking the IP it remains the same. I’ve tested multiple IP Checking sites as well just to be sure.

  25. PureVPN Team says:

    Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and let us know you are able to move cursor!

  26. PureVPN Team says:

    Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and update us with your precious feedback!

  27. PureVPN Team says:

    Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and let us know if it helps out!

  28. PureVPN Team says:

    Hi,

    Thanks for reaching. The name you have added in ‘Favorite’ should be visible in ‘Settings’ in left menu.

    Let us know if you have further questions!

  29. PureVPN Team says:

    Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Try this and let us know if it helps!

  30. PureVPN Team says:

    Kindly try this app, it would help you see cursor on your screen and then you should be able to proceed.

    https://play.google.com/store/apps/details?id=de.haraldhenning.droidlauncherrc&hl=en

    Do let us know if it helps!

    • Cuan Brown says:

      This does not work. The app requires purchasing to get the mouse buttons to work. Please can you just fix your app?

  31. ronniev says:

    I’ve installed PureVPN on my firestick, wish I didn’t have to purchase a mouse app to use it. I connected to a server and my screen shows VPN Connected but is not giving me a new IP number…

    Just paid for 2 years worth. I hope this is just a glitch and easily fixable. Also it would be nice if the app was a little more native to the FireSticks and not stretched from portrait to landscape.
    Thank you

  32. PureVPN Team says:

    Hi,

    It seems that you are unable move your cursor with Fire Stick If this is the case then I would suggest you to keep moving and tapping your cursor on screen even though you can’t see it on screen but cursor should be moving.

    Let me know if this works out!

  33. PureVPN Team says:

    Hi,

    Thanks for reaching out. You can install our app by following these steps:

    Step 1: Go into Firestick Settings / System / Developer Options / turn on Apps from unknown sources and ADB Debugging (optional).
    Step 2: Stay within System settings and go to “About” link. Scroll down and click the button “Check for System Update” and apply any updates that are available.
    Step 3: Install ES File Explorer which is a free download from the Amazon App Store.
    Step 4: Create a favorite shortcut within ES File Explorer to https://s3.amazonaws.com/purevpn/androidapp/app-release.apk. Click this favorite and install PureVPN Android client by clicking the link within the ES File Explorer Browser Step
    Step 5: Launch the PureVPN App and select login option. ( you will see this option below Sign up button)
    Step 6: Enter your VPN username and password to login
    Step 7: Select any mode of your choice.
    Step 8: Tap green plug to proceed.
    Step 9: Choose your desired country.
    Step 10: An allow connection message will prompt click ok to proceed and your VPN connection will be established.

    Try this and let us know if it works out!

  34. eulisef says:

    Hi, I would like to setup PureVPN directly on the Fire TV Stick instead of my home router. Is there a way to do so? I already payed the 2 year subscription and I am using the VPN on iPhone and WIndows with those installers. My Fire TV Stick is already rooted by the way. Is there a .apk I can sideload to configure this? Thanks

  35. PureVPN Team says:

    Hi Dave,

    Thanks for reaching out to us. If you already have UK amazon account then you do not need to change location, but if you want to access content of any other country, Let’s say US, so then you need to change your account settings to US. Let me know if you need further help.
    Have a great day 🙂

  36. Dave Marshall says:

    Hi I am pretty new to this and although the instruction appear to be clear, I am having problems following them.
    1. Is it correct that I need to access my normal UK Amazon account on say my laptop or Mac.
    2. Is it correct that I have to change my account settings to uk and put in fake details. This will make future purchases through Amazon impossible.
    Thanks.

  37. PureVPN Team says:

    Hi,

    When you move your cursor with Fire Stick, you can’t see the cursor on screen although it is moving, this is an issue with fire stick, I would suggest you to keep moving and tapping your cursor on screen. Let me know if this works out!

  38. PureVPN Team says:

    Hi Sean,

    Yes, you need to root the device. Let me know if there’s anything else I can help with.
    Have a good day!

    • c3po says:

      Well, good to get this info after thinking that it just works via your linked *.APK… Now I already have the contract and don’t really want to root my device because of warranty.

      Anyway, as I thought it would work without root, I installed the App recently on my FireTV stick, but I can’t control it. The only button it accepts is the “OK/Enter” button.

      That means:

      After installing the app asks for the login data and gives me the choice between “Free account (upper button on the screen)” and “paid account (lower button on screen”.

      As I have a paid account I want to choose the lower button for logging in, but the App doesn’t react on the cursor down of my FireTV Remote. It ony reacts on “Enter/OK”-button or “Back”-button. So how do you suppose to navigate in your provided “PureVPN_V_3.0.2+Kindle.apk” ?

  39. PureVPN Team says:

    Hi,

    It is not necessary to select account to US , you can set it to any country, in your case you can set it to Switzerland.
    If you have any further question, feel free to write us.
    Have a good day!

  40. c3po says:

    Could you please explain why I do have to do the first step (setting account to US)?
    What if I want to have swiss vpn server… do I still have to set my account to US first?

    Thanks in advance 🙂

  41. Ali Amjad says:

    I was about to open a ticket, but this article was really helpful in setting up my Fire TV. Neatly explained.

    • PureVPN Team says:

      Hi Ali,

      I am Glad, you did not need to open a ticket and set up Fire TV by using this guide. Our aim is to make things easier and quicker for our valued users like you and it seems that we are getting some success.
      Let me know if you need additional help, have a great day!

  42. PureVPN says:

    You are suggested to download the apk file from here and connect VPN