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How to Setup PureVPN on Android?

Sep 21, 2015
Oct 17, 2020
28 Comments
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Want to secure your Andriod device completely? Check out the most simplest way to install PureVPN app on your device to experience complete internet freedom, security & entertainment at the same time.

 

Things to consider:

Before you begin, please make sure that:

  • You have a working internet connection.
  • An Android Phone/Tablet.
  • Own a premium PureVPN account (If you do not already own one, you can buy a subscription from here.

App Version 8.0.0 & AboveApp Version 7.2.5 & Below

How to login and connect Android app
  • Launch PureVPN App.

 

  • Tap the connect icon at center and you will be redirect to login screen.

 

  • Tap (Have an account login).

 

  • Enter your credentials and tap “Login”.

Note: You can also login via VPN credentials that starts with purevpn0d & 0s.

 

Note: If you have multiple subscriptions, you will be given an option to choose the credentials you want to login to. Select credentials & tap ‘Ok’

 

  • Once logged in, tap the connect icon at the center to connect with the recommended country / server.

 

  • You are now connected!

 

How to change protocol on Android app
  • Tap the hamburger menu (≡) from the top left.

 

  • Tap settings.

 

  • Tap advanced.

 

  • Tap “Connection Protocol”.

 

  • Turn off automatic to change your protocol selection.

 

  • Select your desired protocol.

 

  • Now, you can proceed to connect to PureVPN with your desired protocol.

 

How to clear preferences on Android app
  • Tap the hamburger menu (≡) from the top left.

 

  • Tap settings.

 

  • Under general tab, tap “clear my preferences”.

 

  • Tap “Ok” to confirm.

 

  • Your preferences have now been cleared.

 

  • Once preferences are cleared, PureVPN App will revert to default settings.
How to mark favorites on PureVPN Android app
  • Tap the globe icon from top right.

 

  • Swipe right to any country you want to mark as favorite.

 

  • Your chosen country is now added to the list of favorites!

 

How to connect via country on PureVPN Android app
  •  Launch PureVPN app.

 

  • Tap the globe icon from top right.

 

  • Tap your desired country to connect or type your desired country via search option.

 

  • You are now connected with your desired country.

 

How to connect via city on PureVPN Android app
  • Launch PureVPN app.

 

  • Tap the globe icon from top right.

 

  • Tap the arrow icon provided besides locations and list of cities will be displayed.

 

  • Tap your desired city to connect or type your desired city via search option.

 

  • You are now connected with your desired city.

 

How to connect via recommended country / server on PureVPN Android app

What is Recommended Country / Server selection?
It will automatically connect you to a country / server recommended by our smart algorithm (based on geographical distance).

  • Tap the connect icon at the center.

 

  • You are now connected with the recommended country / server.

 

How to sort countries by ping, popularity or alphabetically on PureVPN Android app
  • Tap the globe icon from top right.

 

  • To sort locations by ping,alphabetically or popularity, tap the sorting icon from top right.

 

  • You will now see the options to sort via ping,alphabetically or popularity. Tap Sort Alphabetically.

 

  • Locations are now sorted in alphabetical order.

 

  • Tap Sort by popularity.

 

  • Locations are now sorted based on popularity.

 

  • Tap Sort by ping.

 

  • Locations are now sorted based on ping.

 

How to enable split tunneling on Android app
  • Tap the hamburger menu (≡) from the top left.

 

  • Tap settings.

 

  • Tap advanced.

 

  • Tap split tunneling.

 

  • Select “All apps will use VPN “ if you would like to route all your apps via VPN IP”.

 

  • Select “Only allow selected apps to use VPN” if you would like to run specific apps via VPN IP and rest of them via your ISP IP”.

How to disconnect PureVPN Android app
  • Tap the green connected icon to disconnect PureVPN app.

 

  • You are now disconnected.

 

How to logout from PureVPN Android App
  • Tap the hamburger menu (≡) from the top left.

 

  • Tap “account Details”.

 

  • Tap “logout”

 

  • Tap “logout to confirm”

 

  • You are logged out Successfully!

 

How to check subscription details on PureVPN Android app
  • Tap the hamburger menu (≡) from the top left.

 

  • Tap “account Details” to see subscription details

 

How to open a support ticket via PureVPN Android app
  • Tap the hamburger menu (≡) from the top left.

 

  • Tap settings

 

  • Tap support

 

  • Under support Tab, tap “support ticket”

 

  • It will redirect to your default email client. Enter your subject and content to submit the support ticket and tap send.

 

How to rate your session on Android app
  • Connect using the Recommended country / server option or a desired location of your choice.Upon successful connection, you’ll see thumbs up and down icons to rate your session.

 

  • Upon successful connection, you’ll see thumbs up and down icons to rate your session.

 

  • When you give thumbs up, you will see the following screen.

 

  • When you give thumbs down, you’ll be asked to choose a category and leave comments. As soon as you fill it, a support ticket will be open.

 

How to download & install PureVPN Android App

1 Open Google Play Store & Search for PureVPN

2 Tap Install

3 PureVPN Android app is installing

4 PureVPN Application has been successfully installed

How to login & connect PureVPN Android App

1 Launch PureVPN app and tap login

2 Enter PureVPN credentials (Your registered  email or VPN username) and tap ” Done “

3 Tap “Agree and Continue”

4 Tap “Connect”

5 You are now connected.

How to use Quick Connect on PureVPN Android App

1 Tap “Quick Connect”

2 Tap “Connect”

3 You are now connected.

How to change mode on PureVPN Android App

1 Tap mode highlighted as “Stream”.

2 Select desired mode.

How to change protocol on PureVPN Android App

1 Tap preferences.

2 Tap settings.

3 Tap “Select Protocol”

4 Choose desired protocol from the list.

How to configure Port Forwarding on PureVPN Android App
1 Tap preferences.

2 Tap settings.

3 Tap “Port Forwarding”

4 Tap “Configure”

5 A  new window will open Port Forwarding settings on your default browser and you can make desired changes.

How to use Multi Port on PureVPN Android App

1 Tap Preferences.

2 Tap settings.

3 Tap “Multi Port”

4 Toggle Switch to activate Multi Port.

5 Tap desired option.

How to select Network Type on PureVPN Android App

1 Tap preferences.

2 Tap settings.

3 Tap Network Type.

4 Tap desired option.

How to activate Internet Kill Switch on PureVPN Android App

1 Tap preferences.

2 Tap settings.

3 Tap Internet Kill Switch.

4 Turn on Internet Kill Switch to activate it.

How to use Split Tunneling on PureVPN Android App

1 Tap preferences.

2 Tap settings.

3 Tap Split tunneling.

4 Toggle switch to enable Split tunneling.

5 Tap “Allow” to continue.

6 Add desired application.

How to use Auto Connect on PureVPN Android App

1 Tap preferences.

2 Tap settings.

3 Tap “Auto Connect”

4 Select desired option to activate.

How to use Secure Wifi on PureVPN Android App

1 Tap preferences.

2 Tap settings.

3 Tap “Secure Wifi”

4 Toggle to switch on Secure Wifi

5 Select desired option.

How to change Language on PureVPN Android App

1 Tap preferences.

2 Tap settings.

3 Tap Language.

4 Select desired language.

How to logout PureVPN Android App

1 Tap preferences.

2 Tap settings.

3 Tap Logout.

4 Tap “Yes” to confirm logout.

How to disconnect from PureVPN Android App

1 Tap Disconnect.

2 You are now successfully disconnected.

 

How to uninstall PureVPN Android App

1 Go to “Settings”

2 Tap on “Apps”

3  Navigate to PureVPN, tap on it

4 Tap on “Uninstall”

5 Tap “OK”

6 You have successfully uninstalled PureVPN App from Android device.

 

Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screenshots (if possible) OR Contact our 24/7 live chat.

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Comments (28 )

28 Comments

  1. PureVPN Team says:

    We are really sorry for the inconvenience. Once you installed the app it should be visible on your phone home screen.

    Moreover, kindly download app from this link https://s3.amazonaws.com/purevpn/androidapp/app-release.apk

    In case, if this does not work then you may setup PureVPN manually on your phone by following this tutorial
    https://support.purevpn.com/pptp-configuration-guide-for-android

    Hope this would work, feel free to reach out if you still face any issue!

  2. hanxiao says:

    I am all good up to step 14, but it never connects, the power plug icon shows gray and the location/IP at the bottom showing my current country, seems the app freezes. Tried clean all data and uninstall, reinstall, still the same. But same android phone use other VPN app works fine.
    What’s wrong?
    And where I can find the app installed on my android phone? I can not find any folder like PureVPN or GZ systems.

  3. PureVPN Team says:

    Hi Karl,

    We apologies for the inconvenience. Kindly join us on 24/7 live chat, so we may assist you in better way.

    Thanks for understanding!

  4. Karl Saxon says:

    So I download PureVPN apps from Google store and install it. I was able to connect to server (USA for example).
    All is ok, But now what?

    If I use Google Chrome and ask “WhatIsMyIP” it show my local IP and not the USA IP.

    So what the problem?

    I use PureVPN on PC / Windows and I have no problem.
    I run PureVPN, I choose a server and when I use Chrome it show me this server and not my local IP.

  5. WANG XIAO says:

    Unable to connect on android app, The app show message: Seems like your ISP has blocked openVPN ports or this server is not responding at this time.
    But I can connect on Windows.

    • PureVPN Team says:

      Hi,

      We are sorry for the inconvenience. Did you connect OpenVPN on Windows? If yes, then it should also work on your mobile unless you are using different internet connection on your Mobile.

      I would suggest you to configure PureVPN manually on your Android and connect with other protocols like PPTP/L2TP, you can refer to this page for manual setup guide https://support.purevpn.com/how-to-setup-purevpn-manually-on-android

      If you still face any issue then feel free to join us on live chat, we are here 24/7 for your assistance!

      • WANG XIAO says:

        Hi,I didn’t use OpenVPN on windows, just setup purevpn_setup.exe. I setup L2TP manually on Android, and occasionally I can connect to the server, but most of the time is still not connected. I have never connect to the server by PureVPN APP. Thanks!

        • PureVPN Team says:

          Hi again Wang,

          We are sorry that you are still facing connection issues, can you please join us on live chat so we may assist the problem in better way and help you over come this issue permanently.

          Thanks for being patient!

  6. PureVPN Team says:

    Hi Jen,

    We apologies for the inconvenience. We request you to join us on 24/7 live chat as this is the best way to resolve this issue.

    Thanks for understanding!

  7. Jen says:

    Unable to login on android app on Samsung Galaxy s3 … The app appears to stall once login and password are entered. A blue “processing” indicator line appears and moves but login never succeeds . Trying on three day trial so hoping for support.

  8. PureVPN Team says:

    Hi Alvino,

    I apologies for the inconvenience. Have you tried switching protocols?

  9. PureVPN Team says:

    Hi Alvino,

    We apologies for the inconvenience. You are suggested to try manual PPTP or L2TP settings on your mobile https://support.purevpn.com/pptp-configuration-guide-for-android

    Let us know if it works out!

    • Alvino Winata says:

      it won’t connect to the nearest server (hk,sg,jp etc). It connects only when I set it to pakistan or other countries with slow conection speed. Please fix your android apps so that all asian servers are reachable.

  10. Alvino Winata says:

    I can’t connect using anddroid version of purevpn. It took too long and it tells me “Seems like your isp has blocked openvpn ports or this server is not responding this time.Please try another server.” I tried connecting to hongkong, japan, korea, taiwan (both tcp and upd). The problem only occurs in android version of it.

  11. Douglas says:

    I am using XiaoMi TV and PureVPN app to do the connection.

    • PureVPN Team says:

      Hi,

      Thanks for reaching out. In your case, I would suggest you to join us on live chat So, we may assist you in better way.

      Thanks for understanding!

  12. Douglas says:

    please advice

  13. Douglas says:

    even though vpn was connected, the movie site still complains my connection is from outside China

  14. PureVPN Team says:

    Good day, Chris 🙂

  15. PureVPN Team says:

    Hi Peter,

    Thanks for taking time and telling us your device, we have not received this complain before so I have forwarded your comments to support department for further investigation.

    Let us know if we can help you with anything else!

  16. PureVPN Team says:

    Hi Peter,

    Thanks for reaching out to us. Can you kindly share your device and model in which you are using PureVPN app, so I can find out the exact problem.

    Looking forward to hear from you!

  17. PureVPN Team says:

    Hi,

    I apologies for the inconvenience. This is the first time we have received such complain, I have reported it to concerned department for investigation, kindly confirm us which version of PureVPN app you are using right now? For now I can only suggest you to uninstall and reinstall from this link, this might work:
    https://s3.amazonaws.com/purevpn-dialer-assets/android/app/Purevpn_android_5.3.1.apk

    Looking forward to hear from you!

    • Peter says:

      When trying to find the version number in the app, I noticed a one pixel high dashed line on the bottom of the screen. The screen does not scroll at all, but I managed to click the line. I assume it is the top of the “Sign In”-button, because the “Sign In”-screen popped up when I clicked the line! So I managed to sign in.

      The version I use 5.3.1 of 2 march 2016. And – at least on my phone – it only shows the top line of the “Sign In”-button, and the screen does not scroll. Quit hard to find the button 😉

  18. Peter says:

    During an automatic upgrade of the app, it seems to have forgotten my account data. Opening the most recent version of the app, I get an opening screen with only a (large, green) “Sign Up”-button whereas I need the “Sign In”-button for entering my account data.
    Uninstalling and re-installing the app unfortunately does not help: I still just get a “Sign Up”-button.
    Any idea how I can enter my account data? Thanks!

  19. PureVPN says:

    Hi Diord,

    Good Question. If you are using free PureVPN Account, you can connect to limited countries, which is why there is lock icon on several country names. If you want to unblock all countries, we would suggest you to use Premium PureVPN Account.

    If you have any further question, feel free to ask.

    Have a Great Day!

  20. Diord says:

    Why are some countries and cities have lock sign in front of them? How do I connect to these locations?