Introducing PureKeep, a premium password manager. You can keep your passwords safe and accessible whenever you need them. Get Started
This occurs when the remote connection is unable to establish due to the incorrect name of the remote access server, making your DNS unresponsive.
Possible Cause: Normally, error code 868 occurs when you are using an incorrect server name or a firewall that’s blocking the server.
Identify whether you’re using the correct server address. Correct server addresses are available on this page: https://support.purevpn.com/vpn-servers
Change DNS of your system: http://support.purevpn.com/how-to-activate-google-dns-on-windows
In an event where the problem continues, you can try connecting your VPN by entering the IP address instead of entering the hostname.
Here’s how to get the IP: http://support.purevpn.com/how-to-get-server-ip-or-convert-hostdomain-name-to-ip-address
If the above information helped resolve the error code 868, kindly use the comment box below for your suggestions and feedback. For any additional help, please submit a support ticket with errors and screenshots (if possible) or contact our 24/7 live chat support team.
Comments (0 )