This occurs when the remote connection is unable to establish due to the incorrect name of the remote access server, making your DNS unresponsive.
Possible Cause: Normally, error code 868 occurs when you are using an incorrect server name or a firewall that’s blocking the server.
Identify whether you’re using the correct server address. Correct server addresses are available on this page: https://support.purevpn.com/vpn-servers
Change DNS of your system: http://support.purevpn.com/how-to-activate-google-dns-on-windows
In an event where the problem continues, you can try connecting your VPN by entering the IP address instead of entering the hostname.
Here’s how to get the IP: http://support.purevpn.com/how-to-get-server-ip-or-convert-hostdomain-name-to-ip-address
If the above information helped resolve the error code 868, kindly use the comment box below for your suggestions and feedback. For any additional help, please submit a support ticket with errors and screenshots (if possible) or contact our 24/7 live chat support team.
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