• Our hottest-selling 5-year plan at 89% off is ending tonight at 11:59 PM.

  • Upgrade my plan now ** Few Hours Left **

Don’t miss this last call! We’re saying good-bye to our 89% off hottest selling 5-year plan tonight. Upgrade now!  

Error Code: 868

Apr 10, 2015
Jun 25, 2019
Download PDF


This occurs when the remote connection is unable to establish due to the incorrect name of the remote access server, making your DNS unresponsive.

Possible Cause: Normally, error code 868 occurs when you are using an incorrect server name or a firewall that’s blocking the server.

Possible Solutions:

Identify whether you’re using the correct server address. Correct server addresses are available on this page: https://support.purevpn.com/vpn-servers

Change DNS of your system: http://support.purevpn.com/how-to-activate-google-dns-on-windows

In an event where the problem continues, you can try connecting your VPN by entering the IP address instead of entering the hostname.

Here’s how to get the IP: http://support.purevpn.com/how-to-get-server-ip-or-convert-hostdomain-name-to-ip-address

If the above information helped resolve the error code 868, kindly use the comment box below for your suggestions and feedback. For any additional help, please submit a support ticket with errors and screenshots (if possible) or contact our 24/7 live chat support team.

How helpful did you find this answer?

Comments (0 )