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Error code: 628

Feb 28, 2015
Jun 25, 2019
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Error code 628 occurs when a port is disconnected or when a connection is terminated by a remote computer before it could be completed.

Causes: Error Code 628 is caused by a blocked port or interference in the phone line.  

Error Code 628 can be resolved by:

  • Making sure you have good phone line.
  • Upgrading the modem/router firmware.
  • Ensuring you log in using the correct username or password.
  • Reinstalling the modem.
  • Re-enabling RAS.
  • Checking the router/firewall settings.
  • Ensuring the router is VPN pass through or GRE is enabled.

 If you are facing another error entirely, you can view the complete error list here.

For suggestions and feedback, or for additional assistance, feel free to comment below. You can also contact our Live Support or submit a support ticket with screenshots for the error or problem you are facing.

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