In case you are experiencing issues while connecting with PureDome, resetting your network settings is a viable option to resolve them. In order to reset network settings on a Windows device, please follow the steps below:

• Please open the command line prompt (click the Windows Start Button. In the search box type cmd. In the search results, Right-Click cmd and select Run as administrator) and type in these commands: 
  1. ipconfig /release
  2. ipconfig /flushdns
  3. ipconfig /renew
  4. netsh winsock reset
  5. netsh interface ipv4 reset
  6. netsh interface ipv6 reset
  7. netsh winsock reset catalog
  8. netsh int ipv4 reset reset.log
  9. netsh int ipv6 reset reset.log
• After that, please restart your device and try connecting to the PureDome application.