Common VPN errors

26 Comments

1. Paulo says:

   October 7, 2018 at 9:02 pm

   Hi,

   I installed PureVPN app at a new desktop over win10 64bits and I receive a message when trying to connect to any south America countries….unableds to connect to the remote server

   Tks
   Paulo

   Reply
   • admin says:

     October 12, 2018 at 8:01 am

     Hey Paulo, apologies on the trouble. How about you join us on live chat and our technical experts will have it resolved for you 🙂

     Reply
   • admin says:

     October 16, 2018 at 6:12 am

     You are requested to go to the PureVPN APP settings switch between the protocols i.e. TCP and UDP then connect and share the feedback with us .

     https://support.purevpn.com/how-to-change-protocol-in-purevpn-windows-software

     Reply
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3. PureVPN Team says:

   March 15, 2017 at 2:49 am

   We are sorry for the inconvenience. Kindly try again

   Reply
4. post says:

   March 10, 2017 at 3:49 pm

   i have the error code coming up 404 when trying to pay my invoice on VPN can someone help?

   Reply
5. PureVPN Team says:

   January 30, 2017 at 1:34 am

   We are sorry for the inconvenience. Kindly follow these instructions:

   1. Make sure the correct username and password is entered. Please check your email for correct VPN credentials.
   2. While typing credentials, ensure that ‘Caps Lock’ button is turned off and type Username and Password manually, do not copy/paste
   3. Make sure your PureVPN account is not expired

   Hope this helps, if you still face any issue then feel free to join us on 24/7 live chat!

   Reply
6. CanceriousMan says:

   January 29, 2017 at 2:02 pm

   how to fix error 691 please help

   Reply
7. PureVPN Team says:

   January 5, 2017 at 8:50 am

   Hi,

   Thanks for reaching out. Kindly connect with this server usfl-direct.pointtoserver.com and then chek your IP.

   Hope this helps!

   Reply
8. PureVPN Team says:

   January 5, 2017 at 8:44 am

   Sorry for the inconvenience. Erro 720 means that your windows ‘Wan Ports’ are corrupted, this can be solved by following instructions given in this tutorial https://support.purevpn.com/error-720-a-connection-to-the-remote-computer-could-not-be-established

   If you still face any issue after following this tutorial, then you might need to reinstall your windows.

   Let us know if we can assist you further!

   Reply
   • Dice ✓ says:

     January 5, 2017 at 9:18 am

     Yeah! or maybe i will just find a VPN provider who don’t have Miniports problems and some proper Guides. ffs it’s a VPN!

     Reply
     • PureVPN Team says:

       January 5, 2017 at 10:40 am

       I would suggest you to try to connect with OpenVPN Tcp and Open Udp protocols, this should work fine, as this does not require Miniports.

       Hope this help, feel free to reach out if you need further assistance!

       Reply
9. PureVPN Team says:

   January 4, 2017 at 8:02 am

   Hi,

   Thanks for reaching out. Can you kindly tell us what exact problem you are facing so we may assist you accordingly.

   Reply
   • Dice シ says:

     January 4, 2017 at 8:47 am

     i was asking what port is needed for this VPN to go through the Firewall. It’s not an option to shut down the Firewall!?! Anyway… on Windows 10 i get this Error 720 and followed your instruction using the CMD but still it does not work… Why don’t you fix it, so it works with Windows 10. it’s been around for some time now, with this problem! Equally on Linux mint, your Guide is not compatible and it has been like this, for years.

     Reply
10. Robert says:

    January 2, 2017 at 10:49 am

    Hello friends, I have a problem with my purevpn, I want to connect in florida, but when I check my ip, it appears in california, ohio or canada, I have 1 week having the same recurring problem.

    Reply
11. PureVPN Team says:

    November 24, 2016 at 6:10 am

    We are sorry for the inconvenience. Kindly do the following:

    Click Start > Control Panel.
    Click Programs and Features.
    Click Turn Windows features on or off.
    In the Windows Features dialog box, check the Telnet Client check box.

    Hopefully this will help you connected, feel free to reach out if you still face any inconvenience.

    Reply
12. Bigo2 says:

    November 17, 2016 at 2:51 am

    Hi PureVPN shuts itself down and then when trying reconnect there is the following mesage:
    Error is opening Telnet Client at port 31749 No Connection could be made because the target machine actively refused it 127.0.0.1:31749

    Reply
13. Jairos says:

    September 29, 2016 at 8:08 pm

    Hi, i have a problem with PureVPN. i’m using it on Mac and when i try to connect to a different country, appears an error that says that not was possible connect to the server PPP. So please, may you help on it?

    Reply
    • PureVPN Team says:

      September 30, 2016 at 5:13 am

      Hi,

      We are sorry for the inconvenience. You are suggested to disable your Router’s ‘Firewall’

      Try this and let us know if it works out!

      Reply
      • Dice シ says:

        January 3, 2017 at 6:47 am

        “disable your Router’s ‘Firewall’ ha ha… well… not really a solution so what port’s should be open?

        Reply
14. PureVPN Team says:

    March 11, 2016 at 4:41 am

    Hi,

    Thanks for reaching out to us. Kindly join us on live chat via this link https://secure.livechatinc.com/licence/4454601/open_chat.cgi?

    We will be happy to assist you!

    Reply
15. PureVPN Team says:

    March 8, 2016 at 3:22 am

    Hi,

    I apologies for the inconvenience. In this case, I would request you to join us on 24/7 live chat so we can help you get it worked quickly.

    Thanks!

    Reply
    • kat says:

      March 10, 2016 at 1:48 pm

      Send me a link to your live support please.

      Thanks

      Reply
16. kat says:

    March 8, 2016 at 2:55 am

    I’ve been using purevpn in china for a little over a year now with no problem until now. A few days back every time I tried connecting I would get error 800 and occasionally 807 when I try changing the protocol. I read up on troubleshooting but the security tab for me shows no option as the screenshot you guys have posted. Not sure what to do so I need help. I use windows 7 by the way.

    Reply
17. PureVPN Team says:

    January 16, 2016 at 6:01 am

    Hi,

    I apologies for the inconvenience. Could you please try to connect with PPTP protocol and use server address nl.pointtoserver.com

    Try this and and let me know if it works out!

    Reply
18. Arien says:

    January 13, 2016 at 9:56 am

    Hi, I am still in my homecountry The Netherlands working in a library. However unable to establish VPN connection and receiving constant message “L2tp-server does not respond. Try again….” Any idea what could help? Have already erased cookies history and restarted the (apple) system…

    Reply