Common VPN errors

The following list will help you determine and find the solution of whatever common VPN errors you are facing. Clicking on any of the links below will redirect you to a separate tutorial, which would help you find the solution to issue you are facing.

This is common VPN Error list:

Common VPN Error
Error Code: 800
Error Code: 633
Error code: 806
Error code:868
Error Code: 628
Error Code: 624
Error code: 647
Error code: 766
Error code: 807
Error Code: 711
Error code 789
Error code 835
Error code 691
Error code 809
Error code 13806
Error code 720
Error code 721
Error code 741, 742
Error code 13801
Error Code: 0x800B010F
Error Code: 0x80092013
Error Code: 0x800704D4

 

Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) or contact our 24/7 live chat.

Tags: vpn error

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  • Nouman Ahmad

    Error 812

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    • PureVPN Team

      Hi, Thanks for reaching out.

      You’re requested to kindly switch the protocol in between PPTP L2TP or SSTP from the PureVPN app setting and then check if you can able to connect to VPN.

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  • PureVPN Team

    Hi, We apologize for the inconvenience which you’ve faced.

    You’re requested to kindly try to switching between the protocols like PPTP L2TP or SSTP and then check the connection.

    Hopefully it will resolve your issue.

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  • PureVPN Team

    Hi, You’re requested to kindly switch the protocol in between PPTP L2TP or SSTP protocol and then check the connection.

    Hopefully, this should resolve the issue.

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  • PureVPN Team

    We are sorry for the inconvenience. Kindly try again

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  • PureVPN Team

    We are sorry for the inconvenience. Kindly follow these instructions:

    1. Make sure the correct username and password is entered. Please check your email for correct VPN credentials.
    2. While typing credentials, ensure that ‘Caps Lock’ button is turned off and type Username and Password manually, do not copy/paste
    3. Make sure your PureVPN account is not expired

    Hope this helps, if you still face any issue then feel free to join us on 24/7 live chat!

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  • PureVPN Team

    Hi,

    Thanks for reaching out. Kindly connect with this server usfl-direct.pointtoserver.com and then chek your IP.

    Hope this helps!

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  • PureVPN Team

    Sorry for the inconvenience. Erro 720 means that your windows ‘Wan Ports’ are corrupted, this can be solved by following instructions given in this tutorial https://support.purevpn.com/error-720-a-connection-to-the-remote-computer-could-not-be-established

    If you still face any issue after following this tutorial, then you might need to reinstall your windows.

    Let us know if we can assist you further!

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    • Yeah! or maybe i will just find a VPN provider who don’t have Miniports problems and some proper Guides. ffs it’s a VPN!

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      • PureVPN Team

        I would suggest you to try to connect with OpenVPN Tcp and Open Udp protocols, this should work fine, as this does not require Miniports.

        Hope this help, feel free to reach out if you need further assistance!

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  • PureVPN Team

    Hi,

    Thanks for reaching out. Can you kindly tell us what exact problem you are facing so we may assist you accordingly.

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  • PureVPN Team

    We are sorry for the inconvenience. Kindly do the following:

    Click Start > Control Panel.
    Click Programs and Features.
    Click Turn Windows features on or off.
    In the Windows Features dialog box, check the Telnet Client check box.

    Hopefully this will help you connected, feel free to reach out if you still face any inconvenience.

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  • Jairos

    Hi, i have a problem with PureVPN. i’m using it on Mac and when i try to connect to a different country, appears an error that says that not was possible connect to the server PPP. So please, may you help on it?

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    • PureVPN Team

      Hi,

      We are sorry for the inconvenience. You are suggested to disable your Router’s ‘Firewall’

      Try this and let us know if it works out!

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  • PureVPN Team

    Hi,

    Thanks for reaching out to us. Kindly join us on live chat via this link https://secure.livechatinc.com/licence/4454601/open_chat.cgi?

    We will be happy to assist you!

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  • PureVPN Team

    Hi,

    I apologies for the inconvenience. In this case, I would request you to join us on 24/7 live chat so we can help you get it worked quickly.

    Thanks!

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  • PureVPN Team

    Hi,

    I apologies for the inconvenience. Could you please try to connect with PPTP protocol and use server address nl.pointtoserver.com

    Try this and and let me know if it works out!

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