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Common VPN errors
The following list will help you determine and find the solution of whatever common VPN errors you are facing. Clicking on any of the links below will redirect you to a separate tutorial, which would help you find the solution to issue you are facing. Below are some common VPN errors according to devices.
Windows:
| Error | Solution |
| 5040 | Switch to a different Protocol. Connect to a different Country/City. Uninstall and Reinstall PureVPN app. Click πhere for more information. |
| 5027 | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
| 5012 | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
| 5111 | Uninstall and Reinstall PureVPN app. Click πhere for more information. |
| 5112 | Uninstall and Reinstall PureVPN app. Click πhere for more information. |
| 5110 | Connect to a different Country/City. Click πhere for more information. |
| 5014 | Enable Automatic Protocol Selection and Connect with a Different Country. Click πhere for more information. |
| 5056 | Relaunch PureVPN application. Click Connect to make a new connection to your desired location. Click πhere for more information. |
| 5068 | Relaunch PureVPN application. Click Connect to make a new connection to your desired location. Click πhere for more information. |
| 5055 | Relaunch PureVPN application. Click Connect to make a new connection to your desired location. Click πhere for more information. |
| 5085 | Change DNS configuration. Click πhere for more information. |
| 403 Forbidden Error | This issue can be fixed by creating a manual VPN configuration. Click πhere for more information. |
| Error 1 (Unknown Error) | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
Mac:
| Error | Solution |
| 5012 | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
| 5040 | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
| 5028 | Connect to a different Country/City. Click πhere for more information. |
| 408/ -408 | Enable Automatic Protocol Selection and Connect with a Different Country. Click πhere for more information. |
iOS:
| Error | Solution |
| 5040 | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
| 5012 | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
| 5006 | Logout and Relogin. Click πhere for more information. |
| 5118 | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
| 5028 | Initiate a new VPN connection. Click πhere for more information. |
| 4001 | Logout and re-log in. Clear app data. Uninstall and re-install the application. Click πhere for more information. |
Android
| Error | Solution |
| 5040 | Switch to a different Protocol. Connect to a different Country/City. Click πhere for more information. |
| 5038 | Username and password mismatch Subscription expired Click πhere for more information. |
| 5029 | Connect to a different Country/City. Click πhere for more information. |
| 5062 | Attempt Connection with Same or Different Location Click πhere for more information. |
| 5014 | Enable Automatic Protocol Selection and Connect with a Different Country. Click πhere for more information. |
If you see an error other than the listed one then do get in touch with our Support team on chat or via email at [email protected]
Comments (26 )
Hi,
I installed PureVPN app at a new desktop over win10 64bits and I receive a message when trying to connect to any south America countries….unableds to connect to the remote server
Tks
Paulo
Hey Paulo, apologies on the trouble. How about you join us on live chat and our technical experts will have it resolved for you π
You are requested to go to the PureVPN APP settings switch between the protocols i.e. TCP and UDP then connect and share the feedback with us .
https://support.purevpn.com/how-to-change-protocol-in-purevpn-windows-software
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We are sorry for the inconvenience. Kindly try again
i have the error code coming up 404 when trying to pay my invoice on VPN can someone help?
We are sorry for the inconvenience. Kindly follow these instructions:
1. Make sure the correct username and password is entered. Please check your email for correct VPN credentials.
2. While typing credentials, ensure that ‘Caps Lock’ button is turned off and type Username and Password manually, do not copy/paste
3. Make sure your PureVPN account is not expired
Hope this helps, if you still face any issue then feel free to join us on 24/7 live chat!
how to fix error 691 please help
Hi,
Thanks for reaching out. Kindly connect with this server usfl-direct.pointtoserver.com and then chek your IP.
Hope this helps!
Sorry for the inconvenience. Erro 720 means that your windows ‘Wan Ports’ are corrupted, this can be solved by following instructions given in this tutorial https://support.purevpn.com/error-720-a-connection-to-the-remote-computer-could-not-be-established
If you still face any issue after following this tutorial, then you might need to reinstall your windows.
Let us know if we can assist you further!
Yeah! or maybe i will just find a VPN provider who don’t have Miniports problems and some proper Guides. ffs it’s a VPN!
I would suggest you to try to connect with OpenVPN Tcp and Open Udp protocols, this should work fine, as this does not require Miniports.
Hope this help, feel free to reach out if you need further assistance!
Hi,
Thanks for reaching out. Can you kindly tell us what exact problem you are facing so we may assist you accordingly.
i was asking what port is needed for this VPN to go through the Firewall. It’s not an option to shut down the Firewall!?! Anyway… on Windows 10 i get this Error 720 and followed your instruction using the CMD but still it does not work… Why don’t you fix it, so it works with Windows 10. it’s been around for some time now, with this problem! Equally on Linux mint, your Guide is not compatible and it has been like this, for years.
Hello friends, I have a problem with my purevpn, I want to connect in florida, but when I check my ip, it appears in california, ohio or canada, I have 1 week having the same recurring problem.
We are sorry for the inconvenience. Kindly do the following:
Click Start > Control Panel.
Click Programs and Features.
Click Turn Windows features on or off.
In the Windows Features dialog box, check the Telnet Client check box.
Hopefully this will help you connected, feel free to reach out if you still face any inconvenience.
Hi PureVPN shuts itself down and then when trying reconnect there is the following mesage:
Error is opening Telnet Client at port 31749 No Connection could be made because the target machine actively refused it 127.0.0.1:31749
Hi, i have a problem with PureVPN. i’m using it on Mac and when i try to connect to a different country, appears an error that says that not was possible connect to the server PPP. So please, may you help on it?
Hi,
We are sorry for the inconvenience. You are suggested to disable your Router’s ‘Firewall’
Try this and let us know if it works out!
“disable your Router’s ‘Firewall’ ha ha… well… not really a solution so what port’s should be open?
Hi,
Thanks for reaching out to us. Kindly join us on live chat via this link https://secure.livechatinc.com/licence/4454601/open_chat.cgi?
We will be happy to assist you!
Hi,
I apologies for the inconvenience. In this case, I would request you to join us on 24/7 live chat so we can help you get it worked quickly.
Thanks!
Send me a link to your live support please.
Thanks
I’ve been using purevpn in china for a little over a year now with no problem until now. A few days back every time I tried connecting I would get error 800 and occasionally 807 when I try changing the protocol. I read up on troubleshooting but the security tab for me shows no option as the screenshot you guys have posted. Not sure what to do so I need help. I use windows 7 by the way.
Hi,
I apologies for the inconvenience. Could you please try to connect with PPTP protocol and use server address nl.pointtoserver.com
Try this and and let me know if it works out!
Hi, I am still in my homecountry The Netherlands working in a library. However unable to establish VPN connection and receiving constant message “L2tp-server does not respond. Try again….” Any idea what could help? Have already erased cookies history and restarted the (apple) system…