PureDome FAQs

PureDome allows its users to simultaneously utilize a single account on up to 10 devices from the same country.

All of our application download links can be found here.

Alternatively, you may use direct download links:

• Windows
• macOS
• Android, or get it from google play store
• iOS, or get it from iOS app store

PureDome is based in the British Virgin Islands, which allows us to maintain compliance with GDPR and availability of our business-to-business products suite.

If you can not find the answers to your question in the Support Center, please don’t hesitate to contact our 24/7 customer support team via live chat or email at [email protected] We’re always happy to help!

You will always get the same IP address when you connect to a dedicated IP/ gateway. However, if you connect to a shared server, the IP address you get will be different each time because shared servers are in a pool.

Dedicated IP can only be used by a single user simultaneously; otherwise, the second connection user will get a dynamic IP.

A dedicated server account can be used by multiple users simultaneously. After connection, all users will get the same IP address each time they log on.

PureDome only offers dedicated IPs of the USA, Netherlands, UK, Germany, Australia, Canada, France, Japan, Poland, Spain, Singapore, Sweden, Mexico & India.

PureDome offers dedicated gateway of the following locations: 

US: New Jersey, Chicago, Dallas, Seattle, Los Angeles, Atlanta, Silicon Valley, Miami
Canada: Toronto
Mexico: Mexico City

Sweden: Stockholm
Netherlands: Amsterdam
UK: London
Germany: Frankfurt
France: Paris
Poland: Warsaw
Spain: Madrid

Japan: Tokyo
Singapore: Singapore
India: Mumbai, Delhi, Bangalore

Australia: Sydney, Melbourne

The user activation link is active for 24 hrs. 

The Payment Card Industry Data Security Standard (PCI-DSS) provides a framework for developing a robust security process for credit card transactions. Any merchant or service provider that accepts, transmits, and/or stores cardholder data must be PCI compliant.

PureDome has partnered with Stripe Inc. to handle and accept credit card payments online and Stripe Inc. is PCI-DSS compliant as a merchant service provider.