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PureDome FAQs

Dec 26, 2022
Jan 18, 2023
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Answers to the questions we’re often asked.

Does PureDome offer multi-account support?

PureDome allows its users to simultaneously utilize a single account on up to 10 devices from the same country.

Where can I find application download links?

All of our application download links can be found here.

Alternatively, you may use direct download links:

Where is PureDome based?

PureDome is based in the British Virgin Islands, which allows us to maintain compliance with GDPR and availability of our business-to-business products suite.

How do I contact PureDome customer support?

If you can not find the answers to your question in the Support Center, please don’t hesitate to contact our 24/7 customer support team via live chat or email at [email protected] We’re always happy to help!

Will I get a different IP every time?

You will always get the same IP address when you connect to a dedicated IP/ gateway. However, if you connect to a shared server, the IP address you get will be different each time because shared servers are in a pool.

Can a dedicated IP account be used by more than one user at a time?

Dedicated IP can only be used by a single user simultaneously; otherwise, the second connection user will get a dynamic IP.

Can dedicated gateway account be used by more than one user at a time?

A dedicated server account can be used by multiple users simultaneously. After connection, all users will get the same IP address each time they log on.

What locations are offered for a dedicated IP account?

PureDome only offers dedicated IPs of the USA, Netherlands, UK, Germany, Australia, Canada, France, Japan, Poland, Spain, Singapore, Sweden, Mexico & India.

What locations are offered for a dedicated gateway account?

PureDome offers dedicated gateway of the following locations: 

North America

US: New Jersey, Chicago, Dallas, Seattle, Los Angeles, Atlanta, Silicon Valley, Miami
Canada: Toronto
Mexico: Mexico City

Europe

Sweden: Stockholm
Netherlands: Amsterdam
UK: London
Germany: Frankfurt
France: Paris
Poland: Warsaw
Spain: Madrid

Asia

Japan: Tokyo
Singapore: Singapore
India: Mumbai, Delhi, Bangalore

Australia

Australia: Sydney, Melbourne

How long is the user invitation link active?

The user activation link is active for 24 hrs. 

Does your payment processor gateway have a PCI-DSS Attestation of Compliance certificate?

The Payment Card Industry Data Security Standard (PCI-DSS) provides a framework for developing a robust security process for credit card transactions. Any merchant or service provider that accepts, transmits, and/or stores cardholder data must be PCI compliant.

PureDome has partnered with Stripe Inc. to handle and accept credit card payments online and Stripe Inc. is PCI-DSS compliant as a merchant service provider.

Note: If you have any questions or are experiencing any issues, please don’t hesitate to contact our 24/7 customer support team either via live chat or email at [email protected] We’re always happy to help!

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