How can I download invoices?

To download your invoices, go to PureDome Console → Subscriptions → Invoices, select the invoice you want to download and click on Download invoice.

What is your refund policy?

PureDome provides a refund policy that allows customers to request a refund within 30 days of their initial purchase of services. To file a refund, contact our 24/7 customer support team via live chat or email at  support@puredome.com.

What currency are your prices in?

Our pricing is shown in USD. The charges are also made in USD, which may result in exchange fees, depending on your currency.

I have been charged twice

If you suspect wrongful billing, please contact our 24/7 customer support team with the following information:

• Payment method
• Payment dates
• Amounts charged
• In some cases, we may ask you to send us screenshots of the transactions

I can't make a payment

There are a few different reasons why your credit card payment might have failed, but the good news is that you can easily find out by contacting your credit card company directly. They will have all the information you need about the failed transaction and the status of your account. Here are a few possibilities of what might have happened:

• The credit card number was entered incorrectly.
• The expiration date was entered incorrectly.
• The CVV or security code was entered incorrectly.
• The billing address was entered incorrectly.
• There were insufficient funds in the account to cover the purchase.
• The credit card company did not approve the purchase.
• The credit card company has flagged the account for fraud. It may happen when you try to make a payment while connected to a VPN or using a proxy.

What payment methods do you accept?

PureDome accepts credit card payments and also offers the option to pay through PayPal.

How do I cancel my subscription/ renewal?

If you need to cancel your subscription or have any questions regarding a refund, please reach out to our 24/7 customer support via live chat or email at support@puredome.com and they will gladly assist you.

How do I check my subscription details?

To access information about your subscription and active services, log in to your console at app.puredome.com, navigate to the Subscriptions section, and select the Manage Licenses tab. This tab contains details about your plan, including the number of team members, dedicated IPs, gateway, next due date, and billing cycle.

How do I see my Invoices?

To access your invoices, log in to your console at app.puredome.com, and then navigate to the Subscriptions section. From there, select the Invoices tab, where you will find a list of your invoices. You can also click on a specific invoice to view the products that were charged.

How do I update my payment method?

To update your payment method, log in to your console at app.puredome.com, navigate to the Subscriptions section, and select the Payment Method tab. This will allow you to either edit your current payment method or add a new one.

How do I increase the number of users or dedicated IPs/ gateway licences?

To increase the number of team member licences, dedicated IPs or gateways you can log in to your console at app.puredome.com, navigate to the Subscriptions section, select the Manage Licenses tab and customize your plan according to your needs and preferences.

How do I reduce the number of users or dedicated IPs/ gateway licences?

To reduce the number of team member licences, dedicated IPs or gateways, you can log in to your console at app.puredome.com, navigate to the Subscriptions section, select the Manage Licenses tab and customize your plan according to your needs and preferences.

Can I upgrade my subscription package?

Yes, you can always choose to upgrade your subscription package (from monthly to yearly). To do this, log in to your console at app.puredome.com, navigate to the Subscriptions section, select the Manage Licenses tab and select the billing cycle you need.