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Account Management

Feb 24, 2022
Jul 29, 2022
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Manage Account

In the Manage Account section, you can do the following:

1- Edit your Name

Want to replace your name? Here is how you can edit your name in the PureVPN Member Area.

  • Log in to your Member Area account with your email and password
  • Under Manage Account, you can see your current name
  • Tap in the Name field and type in the name you want to keep

2- Change password

  • Log in to your Member Area account with your email and password
  • Under Manage Account, you can see the Change password option

3- Join Slack group

You can connect with our team on our Slack group to give feedback on our beta application. Here’s how you can do it.

  • Log in to your Member Area account with your email and password
  • Under Manage Account, click on Slack Group
  • Upon clicking Join Slack Group, you will be redirected to the slack login page, please log in to connect with us on Slack

4- Logout

Want to log out from the PureVPN member area? Here is how you can logout.

  • Click on the Manage Account
  • Click on Logout
Subscriptions

In the Subscriptions section, you can do the following:

1- Upgrade your plan

Looking to upgrade your PureVPN subscription? Here is how you can do it.

  • Log in to your Member Area
  • Click on the Subscription section
  • Click on the Upgrade Plan
  • Click on Proceed to Checkout

2- Change payment method

Looking to change the payment method for your PureVPN subscription? Here is how you can do it.

  • Log in to your Member Area
  • Click on the Subscription section
  • Click on Change payment method
  • Enter your new card details
  • Once done, click on Change payment method

3- See payment history

You can see your payment history by following the steps below.

  • Log in to your Member Area
  • Click on the Subscription section
  • Click on See Payment History

4- Purchase add-ons

Looking to buy add-ons with your existing PureVPN subscription? Here is how to go about it.

Port Forwarding add-on

  • In the Subscription section, Go to the Port Forwarding and click the Configure.
  • You may set your desired Port Forwarding settings and click on Apply Settings.

Dedicated IP add-on

  • In the Subscription section, click on Dedicated IP
  • Click on Get this Add-On
  • Click on Pay now to get Dedicated IP with your existing PureVPN subscription

DDOS IP Add-on

  • On the Subscription section, click on DDOS protection
  • Click on Get this Add-On
  • Click on Pay now to get DDOS IP with your existing PureVPN subscription

5- Manage Port Forwarding

  • Log in to your Member Area
  • Click on the Subscription section
  • Click on Configure
  • You may set your desired Port Forwarding settings and click on Apply Settings

6- Generate a new password for your PureVPN Username

  • Log in to your Member Area
  • Click on the Subscription section
  • Click on Generate New Password

7- Cancel Subscription

  • Log in to your Member Area
  • Click on the Subscription section
  • Click on Cancel Subscription

Note: This will only disable your auto-renewal of your PureVPN subscription. If you are looking to get a refund, please contact our Live Chat Support.

8- Resume Subscription

After cancelling your subscription, If you wish to continue using our service, you can simply use the Resume subscription option. 

Note: Resume subscription will only be visible if you restart your subscription before the expiry of the current subscription.

Download PureVPN

In the Download section, you can download the PureVPN application to your respective device. Here is how you can do it.

  • Log in to your Member Area 
  • Click on the Download

Note: Release notes will update you about the new features/improvements in our PureVPN applications.

Help Desk

In the Help Desk section, you can do the following.

1- Visit Support Center

  • Log in to your Member Area
  • Click on Help Desk
  • Upon clicking on the Support Center, you will be redirected to the PureVPN Support Center

2- Join Live Chat

  • Log in to your Member Area
  • Click on Help Desk
  • Upon clicking on the Live Chat, you will be redirected to the Live Chat

3- Create Support Ticket

  • Log in to your Member Area
  • Click on Help Desk
  • Upon clicking on Create Ticket, a pop-up will be displayed to enter the details of the issue you are experiencing

4- Check Server locations

  • Log in to your Member Area
  • Click on Help Desk
  • Upon clicking on Server Location, You will be redirected to the PureVPN Server List

5- Refer a Friend

In the Refer a Friend section, you can send a 30-day PureVPN free subscription to your friends and loved ones. Here is how you can do it.

  • Log in to your Member Area
  • Click Refer a Friend

Share a PureVPN account with your friends and family members.

6- Affiliates

In the Affiliates section, you can join the PureVPN affiliate program. The PureVPN affiliate program allows any individual or company to earn a referral commission by referring customers to PureVPN.com. Referral commission will be generated when a new customer, referred by an affiliate, purchases a package plan to use PureVPN services (i.e. a Subscription ).For more information visit this link.

  • Log in to your Member Area
  • Click on the Affiliates
  • Upon clicking on Become an Affiliate, you will be redirected to the Affiliate Sign Up page

7- Business

In the Business section, you can subscribe to the Business VPN subscription of PureVPN. Here is how you can do it. 

  • Log in to your Member Area
  • Click on the Business
  • Enter your email address and your message then click Submit and our concerned team will get back to you
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