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Why Am I Being Asked to Share a Document?

Sep 26, 2014
May 19, 2023
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Customer may be asked for verification in case our system detects irrelevant information/access.

  • Purpose is just to confirm the identity of the person making the payment. The reason behind this is simple i.e. securing the interests of our users as well as our organization.
  • If we do not ask for such stuff, scammers may get your account details and start abusing it. We used to get a lot of complaints, even from PayPal/Credit Card users, that their account was being misused. After implementing added verification system, we have managed to control misuse by a great extent!

Please understand that all these steps are merely to provide you an absolutely impeccable VPN service. We would be highly thankful if you cooperate in this regard and follow the verification process.

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Comments (5 )


  1. Frank Pitts says:

    Dear Sir,

    Please reactivate my account, my PC had a virus and I cannot log back into Pure VPN

  2. Everett Draper says:

    My computer’s OS was recently corrupted while it was in the process of receiving a windows update. The service tech reinstalled the OS but my programs and applications were lost. So, it appears that I need to download PureVPN again. Please advise.

    Thank you,
    Everett Draper.