Unable to connect Remote Service

Written By Fahad Ahmed

Updated at September 11th, 2023

Here is a small hotfix to help you connect PureVPN. Just follow this simple guide and learn how to resolve the unable to connect error with the remote service.

  • Make sure that PureVPN service is running. A simple method to confirm this is by going to

Task Manager > Services

If you find this service stopped, right click the service and click start.

  • Open network adapters (Path mentioned below) and remove the adapter named PureVPN.


Control Panel\ All Control Panel Items\ Network Connections

  • Type Control Panel in the Windows search bar and open the control panel.

  1. Select Network and Internet.

  2. Select Network and Sharing Center.

  • Click the link with the title Set up a new connection or network.

  • Select Connect to a workplace. Click Next to proceed.

  • Select Use my Internet connection (VPN).

  • Enter the server address for your VPN and give the connection a name. (Enter address of any PureVPN server here & name the connection PureVPN.

  • Click the box that says Allow other people to use this connection.

  • Click Create.

  • Open Network adapters now you will see that PureVPN adapter has been created.

  • Click Windows start menu, type cmd, right click Command Prompt and select Run as Administrator.

Then execute the commands mentioned below:

netsh int ip reset

Then press enter

netsh int ipv6 reset

Then Press Enter

netsh winsock reset

Then press Enter

  • Reset Device Manager adapters as mentioned below.

  • Go to Control Panel > Device Manager

Find Network Adapters

  • Uninstall WAN Miniport drivers (IKEv2, IP, IPv6,PPTP,SSTP,L2TP etc).

  • Click Action > Scan for hardware changes.

The adapters you just uninstalled should come back.

  • Launch PureVPN app and try to connect now.