Unable to Connect Remote Service

Here is a small hotfix to help you connect PureVPN. Just follow this simple guide and learn how to resolve the unable to connect error with the remote service fix.

• Make sure that PureVPN service is running. A simple method to confirm this is by going to

Task Manager > Services

If you find this service stopped, right click the service and click start.

• Open network adapters (Path mentioned below) and remove the adapter named PureVPN.

Path:

Control Panel\ All Control Panel Items\ Network Connections

• Type Control Panel in the Windows search bar and open the control panel.

1. 1. Select Network and Internet.
   2. Select Network and Sharing Center.

• Click the link with the title Set up a new connection or network.

• Select Connect to a workplace. Click Next to proceed.

• Select Use my Internet connection (VPN).

• Enter the server address for your VPN and give the connection a name. (Enter address of any PureVPN server here & name the connection PureVPN.
• Click the box that says Allow other people to use this connection.
• Click Create.

• Open Network adapters now you will see that PureVPN adapter has been created.
• Click Windows start menu, type cmd, right click Command Prompt and select Run as Administrator.

Then execute the commands mentioned below:

netsh int ip reset

Then press enter

netsh int ipv6 reset

Then Press Enter

netsh winsock reset

Then press Enter

• Reset Device Manager adapters as mentioned below.
• Go to Control Panel > Device Manager

Find Network Adapters

• Uninstall WAN Miniport drivers (IKEv2, IP, IPv6,PPTP,SSTP,L2TP etc).

• Click Action > Scan for hardware changes.

The adapters you just uninstalled should come back.

• Launch PureVPN app and try to connect now.