Black Friday Deal79% Lifetime OFF + Free Add-ons.

Get This Deal

PureVPN Tutorial / Setup Guides / Configuration Guides

Admin
Feb 16, 2015
Oct 25, 2017
40 Comments

Just select your desired operating system, then you will see PureVPN both Manual and App setup guide, we highly recommend you to setup PureVPN app on your devices. We have dedicated apps for Windows, Mac, iOS and Android devices.

 

windowsmaclinux

ANDROIDmaciOsblackbery

openvpnsmarttv         router

 

      other devices

 

Wouter — A Router with Built-In Security & Accessibility. Get It Now!

How helpful did you find this answer?

Comments (40 )

40 Comments

  1. Barinr says:

    I bought thru Idrop. The link led me to the App Store where I had to pay again. This sucks. I can’t even setup.

  2. PureVPN Team says:

    Hi,

    Thanks for reaching out. You can setup PureVPN on your Router via Router and other methods as well..Kindly have a look at this tutorial for reference https://support.purevpn.com/can-i-connect-purevpn-on-ps3

    Hope this helps, let us know if you still have any questions!

  3. Marcela Octubrini says:

    Can I connect through my PlayStation 4?

  4. Srujan Gurram says:

    I am not able to connect in security/privacy mode.please help me…..

    • PureVPN Team says:

      We are sorry for the inconvenience. Can you kindly tell us what error you are getting while connecting to Security/Privacy mode so we may assist you accordingly..

  5. PureVPN Team says:

    We are sorry that its taking us more time to solve your concern than usual. It seems the quickest way to solve this problem is by looking this remotely, we would suggest you to join us on live chat and ask for remote assistance.

  6. Charlotte Humphries says:

    tried to connect 100 times, had several conversations with your live chat, still just quits when I try to connect every time – what a waste of money.

    • PureVPN Team says:

      We are really sorry for the inconvenience. You do not need to worry, we are here 24/7 to assist you, we will try our best to help you get connected. kindly tell us what error you are getting? and on what device you are using for PureVPN? so we may assist you accordingly.

  7. PureVPN Team says:

    Kindly tell us your registered PureVPN email id so we may send you Username and Password again.

  8. PureVPN Team says:

    We are sorry for the inconvenience. Kindly connect with this server address, it should work fine de.pointtoserver.com

    Hope this helps, let us know if you still face any issue!

  9. LEFTY says:

    IP address of Germany is not accessible, is anything wrong?

  10. Assistec Celulares says:

    I used Purevpn to try,so I payed for a month.I didn’t authorized anybody to charge me again!.i want a answer about that because I don’t want to be charged next month again.

    • PureVPN Team says:

      Hi,

      Thanks for reaching out. Kindly join us on 24/7 live chat and we will cancel your auto recurring then and there.

  11. tee says:

    looks like we all have been going through the same issues with the app not recognizing upgrade. still listed as free account.. I think I finally got my issue solved after live chat with customer support.

  12. PureVPN Team says:

    Hi,

    We apologies for the convenience. Can you please join us on live chat so we may figure out the issue and help you out accordingly.

    We are available 24/7 on live chat so contact as whenever is convenient for you!

  13. Yi Sun Kim says:

    i’m having login/password issues on my desktop, and android app keeps telling me to upgrade to premium. what’s going on guys?

  14. PureVPN Team says:

    Hi Sandra,

    We are sorry for the inconvenience. Kindly join us on 24/7 live chat and we will help you get it working.

    Thanks for understanding!

  15. Judy Garnier says:

    Same problem. Still listed as free account. How can we change that please

    • PureVPN Team says:

      Hi Judy,

      We are sorry for the inconvenience. Can you kindly join us on live chat so we may assist you in better way.

      Thanks!

  16. Sandra says:

    I also just upgradet to pro for a year and it isn’t working…../:

  17. PureVPN Team says:

    Hi Mohammed,

    Welcome to PureVPN. Can you please share payment receipt with us so we may assist you further, Thanks.

    Looking forward to hear from you!

  18. Mohammed says:

    Hi.
    I upgraded to pro but my account through apple store but still shows free account. Please help

  19. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience, can you please tell us on which website you are seeing these results so we may assist you in better way.

    Thanks for understanding!

  20. Sleh Imaran says:

    hi, I just have buy vpn from u
    why I am in black list???

  21. PureVPN Team says:

    Hi,

    We apologies for the inconvenience. Please join us on live chat by this link https://secure.livechatinc.com/licence/4454601/open_chat.cgi?

    Looking forward to hear from you!

  22. midemide007 says:

    want to make payment could not make payment want to chat with your 24/7 live chat could not do that again why do you have any problem with you.

  23. Barron says:

    I Have a problem singning my VPN

  24. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. I would suggest you to change DNS to 8.8.8.8 and 8.8.4.4, If you do not know how to change DNS then its no problem, you can follow this simple tutorial https://support.purevpn.com/how-to-activate-google-dns-on-android

    Let me know if it works out!

    • Hawk says:

      Recommend AGAINST that! Unless you like Google tracking you?

      For IP4 use:
      208.67.222.222
      208.67.220.220

      For IP6 use:
      2620:0:ccc::2
      2620:0:ccd::2

      • CJ Boucher says:

        If you are seriously concerned about privacy and you have google play services or other, I recommend you check out the privacy settings, it will blow your mind, just saying.
        peace.

  25. Mick Kehl says:

    and it is even more an issue on android… never can connect…

  26. Mick Kehl says:

    i am having same issues as John muya below.. the online help is mostly no help.. the system works fantastic when it connects.. but i say.. when it connects!!!

  27. PureVPN Team says:

    Hi,

    I would suggest you to switch between protocols.

    If you still face any issue then feel free to contact us!

  28. PureVPN Team says:

    Hi,

    I apologies for the inconvenience. Kindly join us on 24/7 live chat so we may assist you in better way.

    • john muya says:

      I already talked to one of your service attendants who did not address my issue instead told me to wait for an email which never came

  29. john muya says:

    Hi,I have just purchased PureVPN though now am having issues am getting
    “”Connection Attemp Timed Out”error each time I try doing anything so
    how do I resolve that?