PureVPN Tutorial / Setup Guides / Configuration Guides

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Just select your desired operating system, then you will see PureVPN both Manual and App setup guide, we highly recommend you to setup PureVPN app on your devices. We have dedicated apps for Windows, Mac, iOS and Android devices.

 

windowsmaclinux

ANDROIDmaciOsblackbery

openvpnsmarttv         router

 

      other devices

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  • Barinr

    I bought thru Idrop. The link led me to the App Store where I had to pay again. This sucks. I can’t even setup.

    • PureVPN Team

      We are sorry for the inconvenience. Kindly join us on live chat we will help you get connected..

  • PureVPN Team

    Hi,

    Thanks for reaching out. You can setup PureVPN on your Router via Router and other methods as well..Kindly have a look at this tutorial for reference https://support.purevpn.com/can-i-connect-purevpn-on-ps3

    Hope this helps, let us know if you still have any questions!

  • Srujan Gurram

    I am not able to connect in security/privacy mode.please help me…..

    • PureVPN Team

      We are sorry for the inconvenience. Can you kindly tell us what error you are getting while connecting to Security/Privacy mode so we may assist you accordingly..

  • PureVPN Team

    We are sorry that its taking us more time to solve your concern than usual. It seems the quickest way to solve this problem is by looking this remotely, we would suggest you to join us on live chat and ask for remote assistance.

  • Charlotte Humphries

    tried to connect 100 times, had several conversations with your live chat, still just quits when I try to connect every time – what a waste of money.

    • PureVPN Team

      We are really sorry for the inconvenience. You do not need to worry, we are here 24/7 to assist you, we will try our best to help you get connected. kindly tell us what error you are getting? and on what device you are using for PureVPN? so we may assist you accordingly.

      • Charlotte Humphries

        No, they just keep telling me to reinstall, reboot etc etc, done all that.

  • PureVPN Team

    Kindly tell us your registered PureVPN email id so we may send you Username and Password again.

  • PureVPN Team

    We are sorry for the inconvenience. Kindly connect with this server address, it should work fine de.pointtoserver.com

    Hope this helps, let us know if you still face any issue!

  • Assistec Celulares

    I used Purevpn to try,so I payed for a month.I didn’t authorized anybody to charge me again!.i want a answer about that because I don’t want to be charged next month again.

    • PureVPN Team

      Hi,

      Thanks for reaching out. Kindly join us on 24/7 live chat and we will cancel your auto recurring then and there.

  • tee

    looks like we all have been going through the same issues with the app not recognizing upgrade. still listed as free account.. I think I finally got my issue solved after live chat with customer support.

  • PureVPN Team

    Hi,

    We apologies for the convenience. Can you please join us on live chat so we may figure out the issue and help you out accordingly.

    We are available 24/7 on live chat so contact as whenever is convenient for you!

  • PureVPN Team

    Hi Sandra,

    We are sorry for the inconvenience. Kindly join us on 24/7 live chat and we will help you get it working.

    Thanks for understanding!

  • Judy Garnier

    Same problem. Still listed as free account. How can we change that please

    • PureVPN Team

      Hi Judy,

      We are sorry for the inconvenience. Can you kindly join us on live chat so we may assist you in better way.

      Thanks!

  • PureVPN Team

    Hi Mohammed,

    Welcome to PureVPN. Can you please share payment receipt with us so we may assist you further, Thanks.

    Looking forward to hear from you!

  • PureVPN Team

    Hi,

    We are sorry for the inconvenience, can you please tell us on which website you are seeing these results so we may assist you in better way.

    Thanks for understanding!

  • PureVPN Team

    Hi,

    We apologies for the inconvenience. Please join us on live chat by this link https://secure.livechatinc.com/licence/4454601/open_chat.cgi?

    Looking forward to hear from you!

  • Barron

    I Have a problem singning my VPN

  • PureVPN Team

    Hi,

    I am sorry for the inconvenience. I would suggest you to change DNS to 8.8.8.8 and 8.8.4.4, If you do not know how to change DNS then its no problem, you can follow this simple tutorial https://support.purevpn.com/how-to-activate-google-dns-on-android

    Let me know if it works out!

    • Hawk

      Recommend AGAINST that! Unless you like Google tracking you?

      For IP4 use:
      208.67.222.222
      208.67.220.220

      For IP6 use:
      2620:0:ccc::2
      2620:0:ccd::2

      • CJ Boucher

        If you are seriously concerned about privacy and you have google play services or other, I recommend you check out the privacy settings, it will blow your mind, just saying.
        peace.

  • PureVPN Team

    Hi,

    I would suggest you to switch between protocols.

    If you still face any issue then feel free to contact us!

  • PureVPN Team

    Hi,

    I apologies for the inconvenience. Kindly join us on 24/7 live chat so we may assist you in better way.