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PureDome Account & Billing

Dec 23, 2022
Mar 21, 2023
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If you manage any sort of subscriptions, recurring payments, account upgrades, or invoicing, look at this section. It’s packed with information that could be very helpful to you.

What is your refund policy?

We offer A No Questions Asked, Risk-Free, Stress-Free, 31-Day Refund Policy!

To file a refund, contact our 24/7 customer support team via live chat or email at  [email protected] 

What currency are your prices in?

Our pricing is shown in USD. The charges are also made in USD, which may result in exchange fees, depending on your currency.

I have been charged twice

If you suspect wrongful billing, please contact our 24/7 customer support team with the following information:

  • Payment method
  • Payment dates
  • Amounts charged
  • In some cases, we may ask you to send us screenshots of the transactions
I can't make a payment

There are a few different reasons why your credit card payment might have failed, but the good news is that you can easily find out by contacting your credit card company directly. They will have all the information you need about the failed transaction and the status of your account. Here are a few possibilities of what might have happened:

  • The credit card number was entered incorrectly.
  • The expiration date was entered incorrectly.
  • The CVV or security code was entered incorrectly.
  • The billing address was entered incorrectly.
  • There were insufficient funds in the account to cover the purchase.
  • The credit card company did not approve the purchase.
  • The credit card company has flagged the account for fraud. It may happen when you try to make a payment while connected to a VPN or using a proxy.
What payment methods do you accept?

Keeping your convenience in mind, PureDome offers a variety of payment options to accommodate our valued customers, however, the availability of these options depends on where you are positioned globally. These payment options are:

  • Credit or debit card
  • PayPal
  • GPay
  • Apple Pay
  • Payment Wall
  • Coingate
  • Bluesnap
  • Gift Cards
  • Bank transfer (for purchases above 1000 USD)
After making a payment, will I be charged again?

If you use any payment method other than BTC, Payment Wall, or bank transfers, your PureDome subscription will automatically renew and you’ll be charged again when it expires.

How do I cancel my subscription/ renewal?

If you need to cancel your subscription or have any questions regarding a refund, please reach out to our 24/7 customer support via live chat or email at [email protected] and they will gladly assist you.

How do I check my subscription details?

To access information about your subscription and active services, log in to your console at, navigate to the Subscriptions section, and select the Current Plan tab. This tab contains details about your plan, including the number of team members, dedicated IPs, gateway, next due date, and billing cycle.

How do I see my Invoices? 

To access your invoices, log in to your console at, and then navigate to the Subscriptions section. From there, select the Invoices tab, where you will find a list of your invoices. You can also click on a specific invoice to view the products that were charged.

How do I update my payment method?

To update your payment method, log in to your console at, navigate to the Subscriptions section, and select the Payment Method tab. This will allow you to either edit your current payment method or add a new one.

If you have any questions or are experiencing any issues, please don’t hesitate to contact our 24/7 customer support team either via live chat or email at [email protected] We’re always happy to help!

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