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PureVPN Tutorial / Setup Guides / Configuration Guides
Just select your desired operating system, then you will see PureVPN both Manual and App setup guide, we highly recommend you to setup PureVPN app on your devices. We have dedicated apps for Windows, Mac, iOS and Android devices.
Comments (51 )
What does error 066 or 006 mean please. Keeps coming up when I try to watch TV programmes on my I pad. This is a recent thing.
Hey there, in order to have your case looked in further detail. Can you please join our tech experts and we’ll look into its details.
Hi i own a not android box, this site suport a mag254 bix?
We would like t inform you that if your box have a Android OS then you can use our PureVPN APP on it and of its not then you can configure PureVPN on your router .
yea i love it it’s cool app
Seem to have lost login details. Can you resend. Maybe under a different email
First I paid for the Premium package for 1 month with dedicated IP in New York. I could not explain how to connect to the Iphone. Сonnected …… to Los Angeles then another hour all corrected. Fixed on…..Phoenix. How can I work with you if you have 10 consultants in Support can not cope with one task? Me NY need me 6 hours waiting for you help
I like
So far so good ta
Nks
What is the remote I’d? I thought I was set up but I’m not
I need help to set up my PureVPN app on my iPhone to be able to connect to my bank in Venezuela without showing IP address from USA
I bought thru Idrop. The link led me to the App Store where I had to pay again. This sucks. I can’t even setup.
We are sorry for the inconvenience. Kindly join us on live chat we will help you get connected..
Hi,
Thanks for reaching out. You can setup PureVPN on your Router via Router and other methods as well..Kindly have a look at this tutorial for reference https://support.purevpn.com/can-i-connect-purevpn-on-ps3
Hope this helps, let us know if you still have any questions!
Can I connect through my PlayStation 4?
I am not able to connect in security/privacy mode.please help me…..
We are sorry for the inconvenience. Can you kindly tell us what error you are getting while connecting to Security/Privacy mode so we may assist you accordingly..
We are sorry that its taking us more time to solve your concern than usual. It seems the quickest way to solve this problem is by looking this remotely, we would suggest you to join us on live chat and ask for remote assistance.
tried to connect 100 times, had several conversations with your live chat, still just quits when I try to connect every time – what a waste of money.
We are really sorry for the inconvenience. You do not need to worry, we are here 24/7 to assist you, we will try our best to help you get connected. kindly tell us what error you are getting? and on what device you are using for PureVPN? so we may assist you accordingly.
No, they just keep telling me to reinstall, reboot etc etc, done all that.
and I’ve just been sent the manual settings, I couldn’t bear to
try that as well, but I did and that didn’t work
Kindly tell us your registered PureVPN email id so we may send you Username and Password again.
We are sorry for the inconvenience. Kindly connect with this server address, it should work fine de.pointtoserver.com
Hope this helps, let us know if you still face any issue!
The address is fine but the problem is of not recieving the username and password from purevpn
IP address of Germany is not accessible, is anything wrong?
I used Purevpn to try,so I payed for a month.I didn’t authorized anybody to charge me again!.i want a answer about that because I don’t want to be charged next month again.
Hi,
Thanks for reaching out. Kindly join us on 24/7 live chat and we will cancel your auto recurring then and there.
looks like we all have been going through the same issues with the app not recognizing upgrade. still listed as free account.. I think I finally got my issue solved after live chat with customer support.
Hi,
We apologies for the convenience. Can you please join us on live chat so we may figure out the issue and help you out accordingly.
We are available 24/7 on live chat so contact as whenever is convenient for you!
i’m having login/password issues on my desktop, and android app keeps telling me to upgrade to premium. what’s going on guys?
Hi Sandra,
We are sorry for the inconvenience. Kindly join us on 24/7 live chat and we will help you get it working.
Thanks for understanding!
Same problem. Still listed as free account. How can we change that please
Hi Judy,
We are sorry for the inconvenience. Can you kindly join us on live chat so we may assist you in better way.
Thanks!
I also just upgradet to pro for a year and it isn’t working…../:
Hi Mohammed,
Welcome to PureVPN. Can you please share payment receipt with us so we may assist you further, Thanks.
Looking forward to hear from you!
Hi.
I upgraded to pro but my account through apple store but still shows free account. Please help
Hi,
We are sorry for the inconvenience, can you please tell us on which website you are seeing these results so we may assist you in better way.
Thanks for understanding!
hi, I just have buy vpn from u
why I am in black list???
Hi,
We apologies for the inconvenience. Please join us on live chat by this link https://secure.livechatinc.com/licence/4454601/open_chat.cgi?
Looking forward to hear from you!
want to make payment could not make payment want to chat with your 24/7 live chat could not do that again why do you have any problem with you.
I Have a problem singning my VPN
Hi,
I am sorry for the inconvenience. I would suggest you to change DNS to 8.8.8.8 and 8.8.4.4, If you do not know how to change DNS then its no problem, you can follow this simple tutorial https://support.purevpn.com/how-to-activate-google-dns-on-android
Let me know if it works out!
Recommend AGAINST that! Unless you like Google tracking you?
For IP4 use:
208.67.222.222
208.67.220.220
For IP6 use:
2620:0:ccc::2
2620:0:ccd::2
If you are seriously concerned about privacy and you have google play services or other, I recommend you check out the privacy settings, it will blow your mind, just saying.
peace.
and it is even more an issue on android… never can connect…
i am having same issues as John muya below.. the online help is mostly no help.. the system works fantastic when it connects.. but i say.. when it connects!!!
Hi,
I would suggest you to switch between protocols.
If you still face any issue then feel free to contact us!
Hi,
I apologies for the inconvenience. Kindly join us on 24/7 live chat so we may assist you in better way.
I already talked to one of your service attendants who did not address my issue instead told me to wait for an email which never came
Hi,I have just purchased PureVPN though now am having issues am getting
“”Connection Attemp Timed Out”error each time I try doing anything so
how do I resolve that?