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Unable to Browse/Access Websites When PureVPN is Connected

Jul 07, 2014
Jan 31, 2023
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This guide will show you how to resolve issues that prevent you from accessing certain apps, websites, or online services when connected to VPN. If you find that you can’t access a particular app, website, or online service while using the VPN, it might be for any of the following reasons:

Possible Issues:

  • You’re not able to browse the internet right away.
  • You’re not able to browse the internet after some time has passed.

Troubleshooting:

To fix the browsing issue there are multiple steps that you can try lets discuss them one by one.

Connect to Recommended Server location or Choose a Different VPN Location

The first thing you can try is to connect to recommended server location or you can try connecting with a different location server.

How do you do it?

Windows: You can follow this link it will take you to the Windows application setup where you can see how you can connect to a different location or connect with recommended server location.

macOS: You can follow this link it will take you to the macOS application setup where you can see how you can connect to a different location or connect with recommended server location.

Android: You can follow this link it will take you to the Android application setup where you can see how you can connect to a different location or connect with recommended server location.

iOS: You can follow this link it will take you to the iOS application setup where you can see how you can connect to a different location or connect with recommended server location.

Linux: You can follow this link it will take you to the Linux application setup where you can see how you can connect to a different location or connect with recommended server location.

Alternatively, you can also click on this👉link to be automatically connected with the recommended server location. Pretty neat, huh? 😁.
Change MTU settings in Windows

If you are not satisfied with your connection stability and facing DNS issues, then you might need to adjust the MTU value in your Windows system. Here’s how you can do it:

  • Tap Start Button. 
  • Search and open the View Network Connections option.
  • You will now see a new window displaying all of your network adapters, Both Ethernet/LAN and Wireless included. In our case, the active adaptor is Ethernet 2 so we will be using it. Your network adapter name may be different. 
  • Now Right click on the Ethernet Adapter and then click Properties
  • When the new window appears, click on the Configure… button. 
  • When the new window appears, go to the Advanced option then select Jumbo Frame option and then set your desired MTU values manually.
  • Although you can not set the MTU value to the desired accurate value, this is not a serious problem as you can select the closest MTU that is the higher than your desired value. For example, If your network MTU setting is 7250 on your network, Your Windows MTU should be set to 9014 Bytes in order to avoid dropped packets over the network from your machine. 
Change MTU settings in Mac

If you are not satisfied with your connection stability and facing DNS issues, then you might need to adjust the MTU value in your Mac system. Here’s how you can do it:

  • Click on the Apple icon and then select and open the System Preferences… option.
  • Now go to the Network option and then select the Ethernet or Wifi connection whichever you are using to access Internet.
  • Now click on the Advanced option of your selected connection. 
  • Now go to the Hardware tab and then change the configure type to manually.
  • Now change the MTU to Customized settings and then enter your desired customized value. Click on OK button to apply changes.
Choose a Different VPN Protocol

In PureVPN application Automatic protocol is selected by default to provide users best experience.

But incase if that is not working for you then you can always switch to a different protocol.

Windows: You can follow this link it will take you to the instructions for switching the VPN protocol in Windows app.

macOS: You can follow this link it will take you to the instructions for switching the VPN protocol in macOS app.

Android: You can follow this link it will take you to the instructions for switching the VPN protocol in Android app.

iOS: You can follow this link it will take you to the instructions for switching the VPN protocol in iOS app.

Linux: You can follow this link it will take you to the instructions for switching the VPN protocol in Linux app.

Change DNS Server

In many cases automatic DNS servers was the reason where users faces browsing issues after connecting the VPN. So, to fix this issue we suggest you to enter manual dns servers in your device settings. Click here to find the instructions for changing the DNS.

If you have followed the above solutions but if you are still unable to browse then contact our Support team immediately by joining us on Chat or by emailing us at [email protected] and our team will get in touch with you right away.

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