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This situation usually occurs when you are on a Wifi. If you have access to the router go to router management console and look for settings such as “Stateful Packet Inspection (SPI)” or “Firewall on” or “Firewall off” (different routers consoles have different names for this). Disable SPI or Firewall and this should be it. If you do not have access to router management then reduce your encryption level or try setting it to none.
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