PureVPN is now Zero-Log Certified by Altius IT, one of the leading independent US-based Auditors. Read More
1 Make sure that you are using the correct server address / IP.
2 PPTP protocols is working / opened by your ISP / Network firewall.
3 PPTP Pass through is enabled on your router or allowed through your Router / System / 3rd Party Firewall. TCP Port 1723 and GRE Protocol 47 must be opened for PPTP VPN connection
4 Alternately, you may try other protocols i.e. L2TP, SSTP and OpenVPN
Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) or contact our 24/7 live chat.
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