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I Haven’t Received My Login Information, What Should I Do?

Jun 01, 2016
May 16, 2023
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Please note that your Login information is your email and password that you setup initially while purchasing PureVPN. However if you forgot your password then you can reset it here.

Not getting password reset email? Here are a few reasons for that.

  • Emails may go to your Spam folder: Our emails to you might be going to your Spam/Junk/Promotional folder so kindly have a look at your Spam folder.
  • Email host may block emails coming from our account system: It’s possible that some email hosts misinterpret the emails coming from our accounting system and may have flagged our domain as spam. The only recourse in this case would be to change your email address associated with PureVPN, to one on an entirely different email domain. 

In case, you are still facing issues then you may simply email us at [email protected] and support heroes will get back to you.

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Comments (3 )


  1. 🐊 G E T R I C H 🐊 says:

    Where do I find my logins or I want to refund

  2. Deb says:

    I would like to cancel Order #D01-8570434-0054659 which ws thru Amazon. Please use e mail address [email protected].

    Thank you