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I am Unable to Connect to PureVPN? What Should I do?

Admin
Sep 19, 2014
Jul 19, 2017
129 Comments
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PureVPN is the worlds fastest and the most reliable VPN provider that offers its users complete online privacy and security. In case you are finding it hard to connect PureVPN, this guide will help you out in overcoming this issue.


Use Correct Credentials (Login ID & Password)

Check Protocols

Use SSTP OR OpenVPN

Account Expired

Check 3rd Party Anti-virus/Windows Firewall Settings

Check Your Router Settings

Please use the comment box for your suggestions, feedback or if you found another workaround for the problem. For additional help, please submit support ticket with errors and screen shots (if possible) or contact our 24/7 live chat.

Tags: trouble signing in,can’t connect,can’t login

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Comments (129 )

129 Comments

  1. PureVPN Team says:

    We are sorry for the inconvenience. Kindly tell us what error you are getting while connecting PureVPN so we may assist you accordingly.

  2. PureVPN Team says:

    Hi,

    We apologize for the inconvenience. Kindly download PureVPN from this link, it should work fine
    https://s3.amazonaws.com/purevpn-dialer-assets/windows/app/purevpn_setup_1.exe

    Feel free to reach out, if you still face any issue!

  3. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. Kindly Uninstall this app and download again from this link https://s3.amazonaws.com/purevpn-dialer-assets/mac/app/PureVPN.dmg

    It should work flawlessly, feel free to reach out if you still face any issue!

  4. fararrat says:

    https://uploads.disquscdn.com/images/34743c392ac7c9f9e610854f19e2a0041c4137b2b8bf950d9a773371d9ab91e5.jpg

    after login with username & passworld it stops and does not conect with vpn service

  5. Lrak Magdirila says:

    vpn is not connecting is too long to connect to US servers

    🙁 please help me… https://uploads.disquscdn.com/images/d14b2f80ca79b8d5293b71a2932d9b39f1a967b01a33bbc0416880b8e34565a0.png

  6. PureVPN Team says:

    We apologize for the inconvenience. Kindly do the following:

    Click Start, right-click My Computer, and then click Manage.
    Double-click Services and Applications, and then double-click Services.
    Right-click Telephony, and then click Properties.
    On the General tab, click Manual next to Startup type.
    On the General tab, click Start under Service status, and then click OK.
    Repeat steps 3 – 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.

    And make sure to open PureVPN app as administrator.

    Hope this helps, feel free to reach out if you still face any issue!

  7. PureVPN Team says:

    We are sorry for the inconvenience. Kindly make sure you are using correct PureVPN ‘Username’ and ‘Password’ as this error only comes when either username or password wrongly entered.

  8. PureVPN Team says:

    We are sorry for the inconvenience. Kindly download the app from this link and run the setup again

    https://s3.amazonaws.com/purevpn-dialer-assets/windows/app/purevpn_setup.exe

    hopefully this would resolve the problem, feel free to reach out if you still face any inconvenience.

  9. PureVPN Team says:

    We are sorry for the inconvenience. Kindly run PureVPN app as administrator then you should not get this error, if problem persists then reinstall app.

    http://billing.purevpn.com/get_started.php

    Let us know if we can assist you further!

  10. PureVPN Team says:

    We are sorry for the inconvenience. Kindly download app from this link it should work fine.

    https://s3.amazonaws.com/purevpn-dialer-assets/windows/app/purevpn_setup.exe

    Let us know if you need further assistance!

  11. SteveD says:

    Installed software on my Windows 10 media mini PC. Runs fine. But when I try to connect to any server, it says it is connected, but then when acquiring an IP, it throws one of two exceptions. Then I am left without any connection (VPN or otherwise) until I reboot. Please help! (Already tried uninstalling and reinstalling).

    ————————————————————-
    Exception 1:

    An unhandled exception has occurred :Exception of type ‘DotRas.RasException’ was thrown. StackTrace: at DotRas.Internal.RasHelper.GetLinkStatistics(RasHandle handle, Int32 subEntryId)
    at DotRas.RasConnection.GetLinkStatistics()
    at ___codefort. .(Object )
    at ___codefort.

    .(Object ,

    )
    at PureVPN.MainWindow.Graph_Timer_Tick(Object sender, EventArgs e)
    at System.Windows.Threading.DispatcherTimer.FireTick(Object unused)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

    ———————————————————————-
    Exception 2:

    An unhandled exception has occurred :An exception occurred during the operation, making the result invalid. Check InnerException for exception details. StackTrace: at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
    at System.ComponentModel.RunWorkerCompletedEventArgs.get_Result()
    at ___codefort. .(Object )
    at ___codefort. .(Object , )
    at PureVPN.MainWindow.chkNewIpWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
    at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
    at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    ——————————————————-

  12. PureVPN Team says:

    We are sorry for the inconvenience.

    Kindly connect PureVPN using hostname ukl-router.pointtoserver.com hopefully this should work.
    In case, this does not work then convert this hostname into IP address and connect VPN using server IP address instead of hostname. If you don’t know how to convert hostname to IP address then follow this tutorial
    https://support.purevpn.com/how-to-get-server-ip-or-convert-hostdomain-name-to-ip-address

  13. peter says:

    purevpn V5.16 not connecting!!!
    reinstall the program 5 times
    I have tried All Countries and All Protocol PPTP,L2TP,SSTP,OpenVPN,TCP,UDP,IKEV.

  14. Uknotworking says:

    Just purchased a linksys n300 to connect to U.K. Servers, the router will work when I follow the instructions for a US server but not a U.K. Server. Spent a fair amount of time on the chat with support with no solution… any ideas?? I can run the windows vpn on a laptop and it works fine

    • Dolf Scholte says:

      Same here!! I spent days to get it working for the U.K.!!! And still no result!!
      Very fxxxxg frustrating …I sent back the router!!
      We have to change the vpn service..

  15. Haygen Tsoi says:

    Hello
    I can’t connect to VPN correctly. When I tried to open the software that need to be in their country, it said I wasn’t in their country so I can’t use it. This only happen to Taiwan server. Please help me
    https://uploads.disquscdn.com/images/971ab940b147f25a179856128c2f051d7d72a7a09b55b76caf27244f8179d0b1.jpg

  16. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. You are suggested to Uninstall the current app and then reinstall again then you should not face this issue again.

    Feel free to reach out if you still face any problem!

  17. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. Please uninstall the software, delete folders from program files (x86) / program data, reboot your machine and then download from https://s3.amazonaws.com/dialer_downloads/purevpn_setup.exe and install app again

    This should resolve the issue, let us know if you still face any problem!

  18. ddfnetwork says:

    Hello
    I have a new problem , I can’t connect to some countries Problem: https://uploads.disquscdn.com/images/242b3a554b27e0c4e90ce565247f7d4b3fa8e6627e7b1f36407c442270ecbb0e.jpg

  19. PureVPN Team says:

    We are Glad you got it working.

    Thanks!

  20. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. Kindly change protocol and then check, it should get you connected smoothly.

    If you still face any issue then kindly join us on 24/7 live chat so we may assist you in better way.

  21. Farid Ibrahim says:

    Plz help, i get error 691 when i want to reconnect affter 6 days

    • PureVPN Team says:

      Hi,

      We are sorry for the inconvenience. Error 691 comes on 2 occasions:

      1- When you use wrong Username and Password ( kindly check your credentials again and do not copy/paste Username or Password, make sure to enter them manually)
      2- When your account is Expired (You can share your Username with us so we can check your account validity)

      Hope this helps, let us know if we can help you further!

  22. PureVPN Team says:

    Hi Joe,

    We are sorry for the inconvenience. Kindly download app from this link, it should work fine on Sierra

    https://jumpshare.com/v/NDyCAqCZoINroi75W3A8

    Try this and let us know how it works out!

  23. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. This error comes when Username or Password is entered incorrectly, kindly make sure you are using correct credentials, PureVPN username looks like this purevpn0s1234567, and kindly do not copy paste Username or Password, enter manually.

    Hope this helps, let us know if you still face this issue.

  24. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. Kindly download app from this link, it should work fine on Sierra

    https://jumpshare.com/v/NDyCAqCZoINroi75W3A8

    Try this and let us know how it works out!

  25. Cherry Mae says:

    i get error 691

  26. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. Kindly join us on 24/7 live chat we will help you get connected.

    Thanks!!

  27. Steinar says:

    After I updated OS to Sierra (10.12) VPN (5.3.0will not connect to other servers. Worked fine before. What can be done?

  28. PureVPN Team says:

    Hi,

    We apologies for the inconvenience. Do not worry, we will help you solve this problem, kindly join us on 24/7 live chat so we may guide you step by step.

  29. mario says:

    Hi, from the below comments I saw this problem happens quite often. I have already switched off the firewalls and already followed the procedure suggested in ” VPN error:timeout connection”. I do not honestly what to do….especially because I am not really familiar with managing my computer. As I have also bought the yearly bundle, I think I will ask for claiming the money back if I cannot get this problem sorted….

  30. 森田歩 says:

    I can not connect to UK. Actually the software looks working. But this code 172.111.186.87 is for United States. I don’t know why this happens. Please help me.

    • PureVPN Team says:

      Hi,

      We are sorry for the inconvenience. We would suggest you to connect through dedicated IP mode using these servers: itv.pointtoserver.com, bbctv.pointtoserver.com, ukg.pointtoserver.com

      Hope this would solve your problem, let us know if you still face any issue.

  31. QWEASDZXC says:

    It connects if the protocol settings is in auto but when i change it to UDP it won’t connect and
    theres an error. Im playing dota 2 and protocol of dota 2 is UDP. Please help me 🙁

  32. PureVPN Team says:

    Hi,

    We apologies for the inconvenience. Kindly do the following:

    Uninstall Purevpn software , reboot your PC and then download and install from this link: https://s3.amazonaws.com/dialer_downloads/purevpn_setup.exe

    Hopefully, issue will be resolved. If you still face this issue then feel free to join us on 24/7 live chat.

  33. Bryant Snow says:

    At first it stopped connecting to some locations and modes but now it wont connect at all and this error comes up.

  34. PureVPN Team says:

    Hi,

    We apologies for the inconvenience. Kindly follow these steps to resolve this issue:

    Click Start, right-click My Computer, and then click Manage.
    Double-click Services and Applications, and then double-click Services.
    Right-click Telephony, and then click Properties.
    On the General tab, click Manual next to Startup type.
    On the General tab, click Start under Service status, and then click OK.
    Repeat steps 3 – 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.

    Feel free to contact us on 24/7 live chat if you need further assistance!

  35. ALI Ga says:

    Please fix it

  36. PureVPN Team says:

    Hi,

    We are sorry for the inconvenience. We would suggest you to reinstall the app, it should fix the issue.

    PureVPN App Download = http://billing.purevpn.com/get_started.php

    If issue persists after reinstalling then kindly join us on 24/7 live chat.

  37. hoangnguyenquy says:

    Help me

  38. PureVPN Team says:

    Hi,

    We apologies for the inconvenience. You are suggested to uninstall PureVPN app and then reinstall, it will resolve the issue.

    App download link http://billing.purevpn.com/get_started.php

    Feel free to contact us on live chat if you need further assistance!

  39. Nguyen Thi Lien says:

    Help me, i can’t login

  40. PureVPN Team says:

    Hi Marco,

    We apologies for the inconvenience. Have you tried switching protocols? if not then please do so, this may solve the problem.

    If issue persists then please join us on live chat, we are available 24/7 for your assistance!

  41. PureVPN Team says:

    Sure, we are always here to assist you, please tell us what issue you are facing with your PureVPN account?

  42. Shahadat Hossain Aarif says:

    help me plz

  43. Marco says:

    Hello , I have this problem since yesterday. Only the error in the Brazilian server

  44. PureVPN Team says:

    Hi Lauro,

    We apologies for the inconvenience. We request you to please join us on on our Skype support, dedicated for our China users and we will help you get connected.

    Skype ID: purevpn.support

    Looking forward to hear from you!

  45. - Lauro - says:

    Hey, I’ve been having problems with PureVPN and I keep getting the same error over and over again. I’ve tried changing protocols and server locations and nothing changed. I live in China where I desperately need a VPN to do pretty much everything and I’m unable to. Please help!

  46. alan says:

    i want to ask that can purevpn connect to unifi ?

    • PureVPN Team says:

      Hi Alan,

      Thanks for reaching out. PureVPN should work on unifi, it should not be a problem.

      Feel free to contact us if you have further questions!

  47. PureVPN Team says:

    We apologies for the inconvenience.

    Kindly right click on “PureVPN” icon from taskbar and click on “Re- Install OpenVPN” and then run PureVPN as admin.

    This should resolve the issue but if you still face any problem then feel free to join us on 24/7 live chat!

  48. PureVPN Team says:

    Hi Andrew,

    We apologies for the inconvenience. It would not be possible for us to suggest anything here, the best approach in this case would be to join us on 24/7 live chat and we will help you resolve this issue.

    Thanks for understanding!

  49. Andrew says:

    Hi,
    I can’t login into PureVPN. I entered in the username and password that was provided to me via emailed. When I try to connect I’m getting “Unexpected error occurred while logging. The remote server returned an error: (522) Origin Connection Time-out.”

  50. tendtronic says:

    Could not log in

    Issue:Could not establisd trust relationship for the SSL /TSL secure channle

    But I can log in with another computer in the same office

    Some thing wrong with the web setting?

    WIN 7 system

    No anti-virus software and shut down Fire Wall

  51. PureVPN Team says:

    Hi Andreas,

    We apologies for the inconvenience. You are requested to join us on 24/7 live chat through this link and we will help you get connected https://secure.livechatinc.com/licence/4454601/open_chat.cgi?

    Looking forward to hear from you!

  52. Andreas Weih says:

    I am in China located. Since a few Days Pure VPN doesnt work at all.. As location is shown China after connecting to Japan, Hongkong, Korea. USA doesnt work at all. “Target Server refuses to connect” is the message.

  53. PureVPN Team says:

    Hi,

    We really apologies for the inconvenience. Please tell us your purpose of using VPN So, we may suggest you appropriate server addresses.

    Looking forward to hear from you!

  54. lash rome says:

    Its useless… very hard to find good ip…even if found it doesn’t shows location….what should i do??

  55. PureVPN Team says:

    Hi David,

    I apologies for the inconvenience. I would suggest you to disable the IPV6 and change the DNS to 8.8.8.8 8.8.4.4 then check
    This tutorial will help you disable IPv6 https://support.purevpn.com/how-to-disable-ipv6-on-windows

    Let us know if you still face any issue!

  56. David Dixon says:

    I’m currently unable to connect to any services! When I click “Connect” my network gets a yellow exclamation mark and I have no internet until I disconnect, please help!

  57. PureVPN Team says:

    Thanks for reaching out to us. You can connect VPN, it should not be a problem.

    Let me know if I can help you with anything else.

    Have a great day!

  58. surender says:

    My antivirus is not updated so i am able to connect vpn or not ?

  59. PureVPN Team says:

    Hi,

    I am sorry your issue is still not resolved. I would suggest you to disable the firewall on the router and change its DNS addresses to 208.67.222.222 and 208.67.220.220
    Alternatively, you can also try SSTP, OpenVPN with EasySSTP / Tunnelblick etc

    Hopefully, these would work, if in case you still face any problem, I would request you to join us on 24/7 live chat so we may assist you in better way.

  60. fja Yesudas says:

    I have switched protocols, but sorry to say that the problem persists. Half the time I try to connect it says ‘disconnecting’ immediately I click connect. I am using a Mac.

  61. fja Yesudas says:

    Have the same problem as Danny: I click connect and it immediately says ‘disconnecting’. How do I switch between protocols? Thanks for your help.

  62. danny hearn says:

    I click connect and it immediately says ‘disconnecting’. Same login credentials, same router/ISP, same mac as worked fine in past.

    • PureVPN Team says:

      Hi,

      I am sorry for the inconvenience. I would suggest you to switch between protocols and then connect.

      If problem persists then feel free to join us on live chat, we are available 24/7 for your assistance!

  63. PureVPN Team says:

    Hi Fiona,

    I am Glad you got it working.

    Always feel free to contact us if you have any question/suggestion, we will be more than happy to assist you!

  64. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. I would like to suggest you few things that might work:

    1- Make sure that you are using the correct server address / IP.

    2- PPTP protocols is working / opened by your ISP / Network firewall.

    3- PPTP Pass through is enabled on your router or allowed through your Router / System / 3rd Party Firewall. TCP Port 1723 and GRE Protocol 47 must be opened for PPTP VPN connection

    4- Alternately, you may try other protocols i.e. L2TP, SSTP and OpenVPN

    If you are still unable to get it worked then kindly join us on live chat, we are available here 24/7 for your assistance!

  65. Fiona says:

    I’m unable to connect to my VPN and am receving “CoId={3A5FB705-2C9F-4409-8451-5618301CC387}: The user dialed a connection named PureVPN which has failed. The error code returned on failure is 807” in the Windows Event logs? The VPN was working fine last week.

  66. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. Kindly connect with this server and let us know if it works jp-tk.pointtoserver.com

    Thanks!

  67. Toby Bend says:

    I can’t connect to Japanese server in China,Because of the Great Fire Wall.

  68. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. I would suggest you to configure PureVPN manually and connect with this server address it-dplay.pointtoserver.com

    Feel free to contact us if you still face any problem!

  69. Davide Carli Charlie says:

    I can connect with all server in Europe but not in Italy…Why???Where is the problem???

  70. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. There are 2 kind of Username and Passwords, one which is used to log in on PureVPN website and other is to connect VPN. Kindly make sure you are using VPN username and password.

    If you still have any question/confusion then kindly join us on 24/7 live chat so we can assist you in better way.

  71. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. Kindly join us on 24/7 live chat so we can assist you in better way.

    Thanks for understanding!

  72. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. Kindly join us on 24/7 live chat so we can assist you in better way.

    Thanks!

  73. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. I would suggest you to try different servers and protocols. You can find complete server list here https://support.purevpn.com/vpn-servers

    Feel free to contact us if you still face any issue!

  74. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. Can you kindly share the error with us so we can assist you in better way. And you can also try to setup PureVPN manually on your device by following this tutorial https://support.purevpn.com/ios-setup-guide

    I will be waiting for your further response!

  75. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. Kindly try SSTP and OpenVPN and let me know if it works.

    I will be waiting for your precious response!

  76. PureVPN Team says:

    Hi Diana,

    I really apologies for the inconvenience. We have updated your tickets.

    Let us know if there is anything else we can help you with.

  77. Diana says:

    I have been charged twice for same service, and I am still waiting for the VPN details; username and password. This is very frustrating. The support chat team is unable to verify the issues and kept insisting I check the spam, promotions tab etc. which I certainly did, besides waiting for 9 hours now. I have logged tickets for both issues.

  78. KK says:

    It works in TAIWAN,but now I am in China.While connecting from my android,it always shows alert ” Seems like your ISP has blocked openVPN ports or this server is not responding at this time.Please try another server.” Is there any available protocal for VPN in China? When I use PC to connect,still cannot open Facebook.

  79. Alberto Finello says:

    my pure vpn does not connect, tells me wrong password. yet I can easily enter the site.

  80. PureVPN Team says:

    Hi Alicia,

    I apologies for the inconvenience. I would suggest you to kindly try switching between different protocols and also switch between different servers and check.

    Let me know if your problem is solved or not!

    • Alex says:

      I have the same problem and I tried all possible settings – nothing works!

    • Bianka says:

      Hi, I have exactly the same problem as Alicia, have been using PureVPN for almost 2 months now, on laptop, android phone and iphone, sadly none of them is working since few days ago. Tried switching servers and protocols, but nothing seems to work…

    • DF says:

      Hi, I have the same issue. Could you please explain how to switch protocols in the Android app? I only found TCP and UDP. Unfortunately, neither of them works.

  81. Alicia says:

    Hi, I am in China, I am trying to connect and keep getting the error “Your attempt to connect to the PPTP-VPN server failed. Verify the server address and try reconnecting” and also “Your connection failed. Try reconnecting. If the problem continues, verify your settings and contact your Administrator.” I have checked the protocols and they are both connected. It was fine yesterday, but won’t work at all today. I haven’t changed any settings etc on it since yesterday… Please help!

  82. PureVPN Team says:

    Hi,

    I am extremely sorry for the inconvenience. Can you please join us on 24/7 live chat, so we can assist you in better way.

    Thanks for your patience!

  83. PureVPN Team says:

    Hi,

    I apologies for the inconvenience. Kindly uninstall purevpn client , reboot your PC and then download and install from this link: https://s3.amazonaws.com/dialer_downloads/purevpn_setup.exe

    Let me know if it works out!

  84. roberth says:

    Hey there,
    write to please help me , and that I can not enter my username and password to PureVPN on my pc, the account as is currently disabled. what should I do??

    • PureVPN Team says:

      Hi,

      I am sorry for the inconvenience. In order to help you Re-enable your account, I need to know your PureVPN username. You can send your username at enquiry@purevpn.com OR you can also join us on 24/7 live chat, so we can help you solve this issue.

      Thanks for understanding.

  85. PureVPN Team says:

    Hi Peter,

    Your Welcome! If you need any help in future, feel free to contact us.

    Have a great day.

  86. PureVPN Team says:

    Hi Dean Rogers,

    I am sorry for the inconvenience. I would be able to help you better, if you could give me more information:
    – Are you using PureVPN new software or old?
    – What error you get when connecting to PureVPN?

    I will be waiting for your precious response.

  87. Dean Rogers says:

    I have connected to vpn on android at on home network but wont work on pc windows 10 it lets me sign in but wont connect to country .I have my firewall turned off

  88. PureVPN Team says:

    Hi Peter,

    I am sorry for the inconvenience. I would suggest you to please uninstall the software and delete PureVPN folder from Program Files (*86) then restart your system and download the software again from this link :
    https://s3.amazonaws.com/dialer_downloads/purevpn_setup.exe
    In case, you are not sure how to uninstall PureVPN then kindly follow this tutorial https://support.purevpn.com/how-to-uninstall-purevpn-app
    Try this and let me know if it works out!

  89. Peter Smart says:

    Hey guys.
    I cant open my vpn, I keep getting this error message:

    An unhandled exception has occurred
    The invocation of the construction of type ‘_codefortoC’ that matches the specified binding constraints threw an exception.

    Hoping you can help!

  90. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience, could you kindly share what error you are getting, so I may help you in better way also do mention on which device you are trying to connect.

    Thanks!

  91. Renzo Tagliapietra Spigolon says:

    I ma in Romania and i cannot connect to vpn

  92. PureVPN Team says:

    Hi,

    I am sorry for the inconvenience. In case, you have not checked your spam, social, promotion tab, kindly check you may find PureVPN log in email there, for your your convenience I have resent it on your email.

    For smardns you can refer to this page https://support.purevpn.com/article-categories/smartdns

    Let me know if you need additional help.

    Thanks and have a great day!

    • Bigo2 says:

      Hi – I never got this email you are talking about in my Outlook Inbox, and also not in the Spam folder etc. And if you have resent it again, as you said in this email, again nothing arrived to my Outlook Inbox or anywhere else…

      I understand that you are very busy, so perhaps the email will eventually arrive one day…

      Thanks anyway

      Regards

      Bigo2

      P.S. I have found my VPN credentials in Client Area – My Emails

      • PureVPN Team says:

        Hi,

        I apologies for the inconvenience. I am glad you have found your credentials. We are here 24/7 to assist you, If you face any issue, always feel free to contact us. Sorry again for e-mail, Unfortunately, I have no idea why you were unable to receive credential email but its good that you have found it in your client area.

        Let me know if you need further assistance!

  93. PureVPN Team says:

    Hi,

    Thanks for contacting us.It is to inform you that account details with the username and password has been sent to you via email having subject : RE: PureVPN [Annual Unlimited Plan Account] *** Moreover
    Smartdns is also added with your service which is free.

    Feel free to contact us for further assistance.

    Regards,
    Ivan,
    PureVPN Support Team.

    ***** We apologize for the delay, might cause in replying your email. We are experiencing an excessive load, unexpectedly, due to customer interest in the services. Our 24/7 live chat is available to assist you on immediate basis.*****

    • Bigo2 says:

      Hi Ivan – I never got and email having subject : RE: PureVPN [Annual Unlimited Plan Account] in my Outlook Inbox, and also not in the Spam folder etc.
      I understand that you are very busy, so perhaps the email will eventually arrive one day…

      Thanks anyway

      Regards

      Bigo2

      P.S. I have found my VPN credentials in Client Area – My Emails and also thanks for the smartDNS.