How to Setup PureVPN on Android App?

Things to Consider:

Before you begin, please make sure that:

  • You have a working internet connection
  • An Android device (Smartphone, Tablet etc.)
  • A Premium PureVPN account (if you haven’t bought yet click here to buy)

You can watch this video for step-by-step guide to configure PureVPN app on Android:

 

Or you can also follow this step-by-step pictorial guide to configure PureVPN app on Android:

Note
PureVPN Recommended Protocol for Android = OpenVPN

1. Launch “Google Play Store” 

2. Search for “PureVPN”        

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3. Tap and Select “PureVPN”
4. Now you have to tap “Install”

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5. On popup, tap “Accept” 6. Once installed, tap “Open”

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7. Select Login or Signup                                            8. Enter your PureVPN Credentials                         

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9. Select any mode of your choice 10. Tap Green Plug to proceed

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11. Choose your desired country
12. It will take a few seconds to connect

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13. Tap Ok to allow connect  14. It will establish connection

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15. Congratulations, you are connected to PureVPN                                                          

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Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) or contact our 24/7 live chat.

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  • PureVPN Team

    We are really sorry for the inconvenience. Once you installed the app it should be visible on your phone home screen.

    Moreover, kindly download app from this link https://s3.amazonaws.com/purevpn/androidapp/app-release.apk

    In case, if this does not work then you may setup PureVPN manually on your phone by following this tutorial
    https://support.purevpn.com/pptp-configuration-guide-for-android

    Hope this would work, feel free to reach out if you still face any issue!

  • PureVPN Team

    Hi Karl,

    We apologies for the inconvenience. Kindly join us on 24/7 live chat, so we may assist you in better way.

    Thanks for understanding!

  • WANG XIAO

    Unable to connect on android app, The app show message: Seems like your ISP has blocked openVPN ports or this server is not responding at this time.
    But I can connect on Windows.

    • PureVPN Team

      Hi,

      We are sorry for the inconvenience. Did you connect OpenVPN on Windows? If yes, then it should also work on your mobile unless you are using different internet connection on your Mobile.

      I would suggest you to configure PureVPN manually on your Android and connect with other protocols like PPTP/L2TP, you can refer to this page for manual setup guide https://support.purevpn.com/how-to-setup-purevpn-manually-on-android

      If you still face any issue then feel free to join us on live chat, we are here 24/7 for your assistance!

      • WANG XIAO

        Hi,I didn’t use OpenVPN on windows, just setup purevpn_setup.exe. I setup L2TP manually on Android, and occasionally I can connect to the server, but most of the time is still not connected. I have never connect to the server by PureVPN APP. Thanks!

        • PureVPN Team

          Hi again Wang,

          We are sorry that you are still facing connection issues, can you please join us on live chat so we may assist the problem in better way and help you over come this issue permanently.

          Thanks for being patient!

  • PureVPN Team

    Hi Jen,

    We apologies for the inconvenience. We request you to join us on 24/7 live chat as this is the best way to resolve this issue.

    Thanks for understanding!

  • PureVPN Team

    Hi Alvino,

    I apologies for the inconvenience. Have you tried switching protocols?

  • PureVPN Team

    Hi Alvino,

    We apologies for the inconvenience. You are suggested to try manual PPTP or L2TP settings on your mobile https://support.purevpn.com/pptp-configuration-guide-for-android

    Let us know if it works out!

  • Douglas

    I am using XiaoMi TV and PureVPN app to do the connection.

    • PureVPN Team

      Hi,

      Thanks for reaching out. In your case, I would suggest you to join us on live chat So, we may assist you in better way.

      Thanks for understanding!

  • Douglas

    please advice

  • PureVPN Team

    Good day, Chris 🙂

  • PureVPN Team

    Hi Peter,

    Thanks for taking time and telling us your device, we have not received this complain before so I have forwarded your comments to support department for further investigation.

    Let us know if we can help you with anything else!

  • PureVPN Team

    Hi Peter,

    Thanks for reaching out to us. Can you kindly share your device and model in which you are using PureVPN app, so I can find out the exact problem.

    Looking forward to hear from you!

  • PureVPN Team

    Hi,

    I apologies for the inconvenience. This is the first time we have received such complain, I have reported it to concerned department for investigation, kindly confirm us which version of PureVPN app you are using right now? For now I can only suggest you to uninstall and reinstall from this link, this might work:
    https://s3.amazonaws.com/purevpn-dialer-assets/android/app/Purevpn_android_5.3.1.apk

    Looking forward to hear from you!

  • PureVPN

    Hi Diord,

    Good Question. If you are using free PureVPN Account, you can connect to limited countries, which is why there is lock icon on several country names. If you want to unblock all countries, we would suggest you to use Premium PureVPN Account.

    If you have any further question, feel free to ask.

    Have a Great Day!

  • Diord

    Why are some countries and cities have lock sign in front of them? How do I connect to these locations?