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How to Setup PureVPN on Android App?

Service Delivery
Sep 21, 2015
Nov 23, 2017

Things to Consider:

Before you begin, please make sure that:

  • You have a working internet connection
  • An Android device (Smartphone, Tablet etc.)
  • A Premium PureVPN account (if you haven’t bought yet click here to buy)

Or you can also follow this step-by-step pictorial guide to configure PureVPN app on Android:

1. Launch “Google Play Store” 

2. Search for “PureVPN”        

1 2

3. Tap and Select “PureVPN”
4. Now you have to tap “Install”

3 4

5. On popup, tap “Accept” 6. Once installed, tap “Open”

5 6

7. Select Login or Signup                                            8. Enter your PureVPN Credentials                         

7 8

9. Select any mode of your choice 10. Tap Green Plug to proceed

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11. Choose your desired country
12. It will take a few seconds to connect

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13. Tap Ok to allow connect  14. It will establish connection

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15. Congratulations, you are connected to PureVPN                                                          


Please use the comment box for your suggestions & feedback. For additional help, please submit support ticket with errors and screen shots (if possible) or contact our 24/7 live chat.

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Comments (28 )


  1. PureVPN Team says:

    We are really sorry for the inconvenience. Once you installed the app it should be visible on your phone home screen.

    Moreover, kindly download app from this link

    In case, if this does not work then you may setup PureVPN manually on your phone by following this tutorial

    Hope this would work, feel free to reach out if you still face any issue!

  2. hanxiao says:

    I am all good up to step 14, but it never connects, the power plug icon shows gray and the location/IP at the bottom showing my current country, seems the app freezes. Tried clean all data and uninstall, reinstall, still the same. But same android phone use other VPN app works fine.
    What’s wrong?
    And where I can find the app installed on my android phone? I can not find any folder like PureVPN or GZ systems.

  3. PureVPN Team says:

    Hi Karl,

    We apologies for the inconvenience. Kindly join us on 24/7 live chat, so we may assist you in better way.

    Thanks for understanding!

  4. Karl Saxon says:

    So I download PureVPN apps from Google store and install it. I was able to connect to server (USA for example).
    All is ok, But now what?

    If I use Google Chrome and ask “WhatIsMyIP” it show my local IP and not the USA IP.

    So what the problem?

    I use PureVPN on PC / Windows and I have no problem.
    I run PureVPN, I choose a server and when I use Chrome it show me this server and not my local IP.

  5. WANG XIAO says:

    Unable to connect on android app, The app show message: Seems like your ISP has blocked openVPN ports or this server is not responding at this time.
    But I can connect on Windows.

    • PureVPN Team says:


      We are sorry for the inconvenience. Did you connect OpenVPN on Windows? If yes, then it should also work on your mobile unless you are using different internet connection on your Mobile.

      I would suggest you to configure PureVPN manually on your Android and connect with other protocols like PPTP/L2TP, you can refer to this page for manual setup guide

      If you still face any issue then feel free to join us on live chat, we are here 24/7 for your assistance!

      • WANG XIAO says:

        Hi,I didn’t use OpenVPN on windows, just setup purevpn_setup.exe. I setup L2TP manually on Android, and occasionally I can connect to the server, but most of the time is still not connected. I have never connect to the server by PureVPN APP. Thanks!

        • PureVPN Team says:

          Hi again Wang,

          We are sorry that you are still facing connection issues, can you please join us on live chat so we may assist the problem in better way and help you over come this issue permanently.

          Thanks for being patient!

  6. PureVPN Team says:

    Hi Jen,

    We apologies for the inconvenience. We request you to join us on 24/7 live chat as this is the best way to resolve this issue.

    Thanks for understanding!

  7. Jen says:

    Unable to login on android app on Samsung Galaxy s3 … The app appears to stall once login and password are entered. A blue “processing” indicator line appears and moves but login never succeeds . Trying on three day trial so hoping for support.

  8. PureVPN Team says:

    Hi Alvino,

    I apologies for the inconvenience. Have you tried switching protocols?

  9. PureVPN Team says:

    Hi Alvino,

    We apologies for the inconvenience. You are suggested to try manual PPTP or L2TP settings on your mobile

    Let us know if it works out!

    • Alvino Winata says:

      it won’t connect to the nearest server (hk,sg,jp etc). It connects only when I set it to pakistan or other countries with slow conection speed. Please fix your android apps so that all asian servers are reachable.

  10. Alvino Winata says:

    I can’t connect using anddroid version of purevpn. It took too long and it tells me “Seems like your isp has blocked openvpn ports or this server is not responding this time.Please try another server.” I tried connecting to hongkong, japan, korea, taiwan (both tcp and upd). The problem only occurs in android version of it.

  11. Douglas says:

    I am using XiaoMi TV and PureVPN app to do the connection.

    • PureVPN Team says:


      Thanks for reaching out. In your case, I would suggest you to join us on live chat So, we may assist you in better way.

      Thanks for understanding!

  12. Douglas says:

    please advice

  13. Douglas says:

    even though vpn was connected, the movie site still complains my connection is from outside China

  14. PureVPN Team says:

    Good day, Chris 🙂

  15. PureVPN Team says:

    Hi Peter,

    Thanks for taking time and telling us your device, we have not received this complain before so I have forwarded your comments to support department for further investigation.

    Let us know if we can help you with anything else!

  16. PureVPN Team says:

    Hi Peter,

    Thanks for reaching out to us. Can you kindly share your device and model in which you are using PureVPN app, so I can find out the exact problem.

    Looking forward to hear from you!

  17. PureVPN Team says:


    I apologies for the inconvenience. This is the first time we have received such complain, I have reported it to concerned department for investigation, kindly confirm us which version of PureVPN app you are using right now? For now I can only suggest you to uninstall and reinstall from this link, this might work:

    Looking forward to hear from you!

    • Peter says:

      When trying to find the version number in the app, I noticed a one pixel high dashed line on the bottom of the screen. The screen does not scroll at all, but I managed to click the line. I assume it is the top of the “Sign In”-button, because the “Sign In”-screen popped up when I clicked the line! So I managed to sign in.

      The version I use 5.3.1 of 2 march 2016. And – at least on my phone – it only shows the top line of the “Sign In”-button, and the screen does not scroll. Quit hard to find the button 😉

  18. Peter says:

    During an automatic upgrade of the app, it seems to have forgotten my account data. Opening the most recent version of the app, I get an opening screen with only a (large, green) “Sign Up”-button whereas I need the “Sign In”-button for entering my account data.
    Uninstalling and re-installing the app unfortunately does not help: I still just get a “Sign Up”-button.
    Any idea how I can enter my account data? Thanks!

  19. Chris says:

    Good day

  20. PureVPN says:

    Hi Diord,

    Good Question. If you are using free PureVPN Account, you can connect to limited countries, which is why there is lock icon on several country names. If you want to unblock all countries, we would suggest you to use Premium PureVPN Account.

    If you have any further question, feel free to ask.

    Have a Great Day!

  21. Diord says:

    Why are some countries and cities have lock sign in front of them? How do I connect to these locations?