Error Code: 809

May 10, 2016
Jun 25, 2019
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This is a network error caused when the remote server between the network connection and the VPN server does not respond promptly.

Possible Cause: This is either due to network devices employing firewalls, NAT, routers, etc. resulting in the remote server to be non-responsive when establishing a VPN connection.

Possible Solution: You must enable the port (as mentioned below) on your router/firewall.

  • PPTP port (TCP port 1723) is blocked by a firewall/router. [Applicable to tunnel type = PPTP]
  • L2TP or IKEv2 port (UDP port 500, UDP port 4500) is blocked by a firewall/router. [Applicable to tunnel type = L2TP or IKEv2]

If you’re unable to do so, deploy SSTP based VPN tunnel on both VPN server and VPN client – that allows VPN connection across web proxies, NAT, and firewalls.

If the above information helped resolve the error code 809, kindly use the comment box below for your suggestions and feedback. For any additional help, please submit a support ticket with errors and screenshots (if possible) or contact our 24/7 live chat support team.

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