**Important Announcement** Starting June 15th, 2021, we are discontinuing PPTP, L2TP, and SSTP protocol support. See how it will impact your PureVPN experience. Read More >
Have any billing-related questions? Get all the answers to your questions with these billing FAQs.
There are two ways to go about it:
Just login to your Member’s Area on our website and view/download your invoices from the invoices tab.
We fear nothing more than the thought of you browsing the internet without the cover of our security. To reactive your account, just:
Since Apple takes care of the refunds for iTunes itself, you can contact them by visiting these links:
Since Google takes care of the refunds for Playstore itself, you can contact them by visiting this link:
Yes. You can upgrade to a new account even if your account is up-to-date. However, we recommend that you join us on live chat or email us to avoid any discrepancies.
Just place a refund request from your Member’s Area under your current Active subscription OR proceed directly with this link: https://my.purevpn.com/refundrequest
Just login to your Member’s Area and select your desired payment mode under the invoices tab to pay.
To have an invoice cancelled, just join us on our live chat or send an email to [email protected]
PayPal billing agreements are managed by your own PayPal account. To add or remove a billing agreement, just follow the steps mentioned below:
Yes. Just contact us via live chat or send an email to [email protected]
Contact us via live chat or send an email to [email protected]
Contact us via live chat and our agents will help in changing your payment method. You can also send an email at [email protected] and we’ll get back to you.
Yes, we do offer a referral program. Visit this link to proceed. https://www.purevpn.com/refer_a_friend?utm_source=livechat&utm_medium=chat&utm_campaign=rafsupport
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