Have any billing-related questions ? Get all the answers to your questions with these billing FAQs.
1 I have been charged twice. What should I do?
There are two ways to go about it:
2 How can I get my PureVPN invoice/bill?
Just login to your Member’s Area on our website and view/download your invoices from the invoices tab.
3 Can I reactivate my account after cancelling it?
We fear nothing more than the thought of you browsing the internet without the cover of our security. To reactive your account, just:
4 What’s the refund process for iTunes?
Since Apple takes care of the refunds for iTunes itself, you can contact them by visiting these links:
– iTunes refund: http://support.apple.com/kb/ht1933
– iTunes cancellation: http://support.apple.com/kb/HT4098
5 What’s the refund process for Playstore?
Since Google takes care of the refunds for Playstore itself, you can contact them by visiting this link:
6 Can I upgrade to a new plan even if my account is up-to-date?
Yes. You can upgrade to a new account even if your account is up-to-date. However, we recommend that you join us on live chat or email us to avoid any discrepancies.
7 How does the money-back guarantee work?
Just place a refund request from your Member’s Area under your current Active subscription OR proceed directly with this link: https://my.purevpn.com/refundrequest
8 How do I pay an invoice?
Just login to your Member’s Area and select your desired payment mode under the invoices tab to pay.
9 How do I cancel an unpaid invoice?
To have an invoice cancelled, just join us on our live chat or send an email to [email protected]
10 How do I add or remove a PayPal billing agreement?
PayPal billing agreements are managed by your own PayPal account. To add or remove a billing agreement, just follow the steps mentioned below:
11 Can I undo a cancellation request and keep the service active?
Yes. Just contact us via live chat or send an email to [email protected]
12 How do I change my subscription term?
Contact us via live chat or send an email to [email protected]
13 Can I change my payment method to a different one?
Contact us via live chat and our agents will help in changing your payment method. You can also send an email at [email protected] and we’ll get back to you.
14 Do you have a referral program?
Yes, we do offer a referral program. Visit this link to proceed. https://www.purevpn.com/refer_a_friend?utm_source=livechat&utm_medium=chat&utm_campaign=rafsupport
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