Billing FAQs – PureVPN

Have any billing-related questions? Get all the answers to your questions with these billing FAQs.

• I have been charged twice. What should I do?

There are two ways to go about it:

1. 1. You can have your subscription extended against the extra payment.
   2. You can submit a refund request and we will update you within 60 minutes.

• How can I get my PureVPN invoice/bill?

Just login to your Member’s Area on our website and view/download your invoices from the invoices tab.

• Can I reactivate my account after cancelling it?

We fear nothing more than the thought of you browsing the internet without the cover of our security. To reactive your account, just:

• You can have your subscription extended against the extra payment.
• Renew your previous account by talking with our live chat agents.
• What’s the refund process for iTunes?

Since Apple takes care of the refunds for iTunes itself, you can contact them by visiting these links:

iTunes refund: https://support.apple.com/kb/ht1933
iTunes cancellation: https://support.apple.com/kb/HT4098

• What’s the refund process for Playstore

Since Google takes care of the refunds for Playstore itself, you can contact them by visiting this link:

https://support.google.com/googleplay/answer/2476088?hl=en

• Can I upgrade to a new plan even if my account is up-to-date?

Yes. You can upgrade to a new account even if your account is up-to-date. However, we recommend that you join us on live chat or email us to avoid any discrepancies.

• How does the money-back guarantee work?

Just place a refund request from your Member’s Area under your current Active subscription OR proceed directly with this link: https://my.purevpn.com/refundrequest

• How do I pay an invoice?

Just login to your Member’s Area and select your desired payment mode under the invoices tab to pay.

• How do I cancel an unpaid invoice?

To have an invoice cancelled, just join us on our live chat or send an email to [email protected]

• How do I add or remove a PayPal billing agreement?

PayPal billing agreements are managed by your own PayPal account. To add or remove a billing agreement, just follow the steps mentioned below:

1. 1. Login to your PayPal account.
   2. Click Profile at the top of the page.
   3. Click My Money then click Update beside My preapproved payments to find your payment.
   4. Select the payment, and then click Cancel.

• Can I undo a cancellation request and keep the service active?

Yes. Just contact us via live chat or send an email to [email protected]

• How do I change my subscription term?

Contact us via live chat or send an email to [email protected]

• Can I change my payment method to a different one?

Contact us via live chat and our agents will help in changing your payment method. You can also send an email at [email protected] and we’ll get back to you.

• Do you have a referral program?

Yes, we do offer a referral program. Visit this link to proceed. https://www.purevpn.com/refer_a_friend?utm_source=livechat&utm_medium=chat&utm_campaign=rafsupport